Customer Service Sales

Adam T Krulak

**** *. ***** ***, ***** ****, Las Vegas, NV 89147 808-***-****

***********@*****.*** https://www.linkedin.com/in/adam-krulak

Senior Level Retail & Operations Professional

An impeccable and insightful Retail Executive with extensive experience in the retail and operations chain sectors. Proven ability to develop and implement corporate-wide strategies and programs that improve performance, productivity, and profitability. Skilled at analyzing and identifying areas needing improvements and introducing new processes, systems, tools, and best practices to enhance overall productivity. Expert in leading cross-functional teams and managing projects aimed at reducing risk, while ensuring quality and improved workflow. Committed to adding value and exceeding expectations through challenging the status quo, creative idea generation, collaborative problem solving, and intuitive business judgment skills.

Areas of Expertise & Technical Skills

● Customer Service ● Supply Chain ● Business Continuity

● Learning & Development ● Budgeting & Cost reduction ● Deep Dive Analysis Process

● Financial Planning ● Strategic Development ● Merchandise Presentation

● Recruitment Selection ● Omni-Channel Processes ● Inventory Management

Professional Experience

Ross Store Inc, Las Vegas, Nv December 2016-April 2018 Store Manger

Managed a $10.0 million store. Leader of a team of 4 retail executives. Implemented company processes to drive Customer Service, Sales directives, and Loss Prevention. Administered all aspects associated with the P&L, while controlling all expenses. Contributed in financial and productivity planning and coordination with other cross functional heads to ensure maximum performance was achieved.

Key Accomplishments:

● Exceptional sales and earnings through execution of sales and operations standards.

● District trainer for new area supervisors, assistant store managers, and store managers.

● District trainer and merchandise leader for all new company directives and initiatives.

● Consistently providing outstanding results in: shortage, team scheduling, and customer service through personal and associate accountability.

● Successfully maintained store staffing for a positive customer service experience.

Hard Rock Café, Las Vegas Nv November2015-September 2016

Assistant General Manager

Managed a $7 million flagship retail shop and leader of 3 retail executives. Consistently providing outstanding results in: sales, shortage prevention, staffing, scheduling, selling cost, merchandise flow, and customer service.

Key Accomplishments:

● Exceptional sales and earnings through execution of sales and operations standards.

● Successfully maintained store staffing for an exceptional customer service experience

● Create a visual playbook that has been executed throughout the entire company.

● Executed the largest Pin event in North America.

Macys INC, Overland Park, KS March 2006 – May 2015

District Director of Operations

Supervised all operations for 11 stores with a combined sales volume of $250 million. Leader of a team of five operation executives in 2 states, each of who oversee 20 plus direct reports. Developed and implemented logistical and operational best practices that achieved maximum productivity and expense objectives. Administered all aspects associated with the P&L, while significantly mitigating expense jeopardy. Contributed in financial and productivity planning in coordination with other cross-functional heads to ensure maximum performance was achieved. Produced statistical analysis and report generation that measured productivity vs. goal achievement and developed action plans for addressing areas needing cost reduction and process improvement.

Key Accomplishments:

● Rebranded existing business model towards both on-line and brick and mortar with a focus on capturing the white space of the Millennial customer; a strategy to allure the younger customer base to embrace brick and mortar in-store experiences that are intertwined with a dot com business model.

● Co-developed and implemented a corporate-wide dot com fulfillment strategy; switch business model from pure-play in-store direct market sales to include direct to consumer sales, resulting in $25 million of incremental on-line sales within area of responsibility.

● Created Buy On-line Pick-up in Store (BOPS) best practices, which included the development of a three-hour customer ready window for purchase pick-up which facilitated additional in-store sales.

● Minimized shortage and theft liability, both external and internal, through implementation of asset protection standards and improved inventory take procedures, resulting in reducing previous years shrink by $.9 million.

● Recruited and augmented a skill set workforce by creating and supporting a culture that values retention, career development and succession planning. Collaborated with the stores' management teams to establish higher level of operational execution, which surpassed all operational metrics.

● Implemented RFID (Radio Frequency Identification) in key businesses, resulting in a faster and more accurate inventory execution process as well as enabling expedited vendor replenishment, along with asset tracking.

● Developed store-line Employee Engagement Committees to address potential employee welfare issues as well as providing a positive working environment that significantly reduced associate turn.

Additional Responsibilities:

● Corporate liaison for multiple fulfillment operations, which included staff communications and staff balancing, providing high throughput levels and cross-company standardized operational processes.

● Oversaw CRM (Customer Relations Management) ensuring all service issues are quickly rectified and the protection of our brand’s core customer service values to both new and loyal customer bases.

● Collaborated with multiple Distribution and Fulfillment Centers management teams to reduce returned merchandise and minimize damage issues, which was achieved by analyses of activities, costs, operations and forecast data to determine department progress toward stated goals and objectives. This created a culture of behavioral urgency to quickly Identify opportunities and develop solutions.

● Facilitated corporate Deep Dive store visits by having Central Teams work together to identify and resolve sales, talent, service, promotion, and expense jeopardy in a completely open, non-judgmental process.

Skillsets:

● Legal compliance trainer: labor disputes, pricing integrity, intellectual property, product safety, and business continuity

● RFID Technologies

● Mainframe, MS Office applications, iOS, Oracle, Kronos, and Tyco Technologies

● Production ergonomics (minimize footsteps) and warehouse operating efficiencies

Giving Back and Social Responsibility:

● Boys and Girls Club

● Reading is Fundamental program

● United Way

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