Wanda Crayton
customer relations mortgage analyst Research Specialist
214-***-**** ********@*****.***
High achiever and change agent with 20+ years of progressive experience and proven success encompassing; research, analysis, client relations, investor relations and organizational management.
PROFESSIONAL EXPERIENCE
Small Business Association, Fort Worth, TX 76115
Legal Assistant December 2017- March 2018
Prepared legal documents
Reviewed and proofed legal documents
Prep files and provide support to internal and external legal teams
Pacific Union Financial, Framers Branch, TX. 75324
Post Closer January 2012- December 2017
Drive post-production by managing the collateral documents and delivery of loan package
Manage a pipeline of loans to ensure accuracy and completeness for downstream partners
Train new team members and maintain documented procedures
Reviewing loans for compliance
Heavy Data Entry/10 Key by touch
Mail Prepping, scanning, validation of legal documents
Homeward Residential, Dallas, TX
Final Collateral Administrator December 2006- December 2011
Assisted with the execution of billing and billing solutions for all business segments of the company
Collaborate with servicing team to pull data extract and update for interim service release of loans.
Work with sub-servicers to deliver documents for new loan servicing, and mitigate missing items
Generate daily reports to maintain accurate accounting of loans delivered
Drive the billing and research of mortgage insurance payments, hazard insurance and tax payment, posting of payment, and escrow discrepancies and research.
Loan Processor Experience
Washington Mutual, Irving, TX
Account Support Specialist December 2003- November 2006
Managed a pipeline of accounts for post-production operations
Maintained accounting reports for escrow
Performed research on tax, hazard insurance and tax payments
Researched billing issues to ensure resolution was achieved for downstream partners
EDUCATION
High School: Franklin D Roosevelt High School Degree
Alliance Academy for Mortgage Processing: - Certificate
Technical Skills:
Microsoft Office, DCMS, LPS, AFS, AS4000, MSP and EDOC