Dynamic, driven individual looking to work in a stimulating environment, with the opportunity to utilize my skills and domain knowledge to deliver better customer solutions, thereby gaining wider exposure, experience and performance recognition’s.
Good interpersonal skills
Dedicated and sincere
Good knowledge in MS office
Senior buying/product operations specialist
Commercial services Tesco HSC, Bangalore (June 2011- July 2014)
Analysis of customers profile with assisting their business operations on the platform to facilitate smooth trading.
Worked on counterfeit products to safeguard the platform from the fraud customers.
Handled escalations on customer accounts regarding blocked account services and on held funds
Setting up new products & promotions, raise orders etc. For all category/s accurately and on time supporting the range for customers and stores.
Distribution channel setup and modifications for all categories
Assist buyers in their Day to day operation of buying for fresh grocery and Hardline category by new item setup in system, doing any modification for the product with regards to content (description), buyer and barcode changes, VAT updating, weight, quantity, item dimensions changes, item life data change (expiration date), logistic data change, supplier changes, purchase and retail price changes, hierarchy or category changes, and also was supporting the buyer by loading of all the promotions in system
Performing weekly range changes for the products as per the guidelines of SRD team.
Was accountable to check if the data flow is done correctly in system,, and contact IT department and raise ticket if there was any issue with regards to system and data flow and follow up with them and resolve any issue before the prices or any other data of product go live in stores or on website
Handling the logistic team queries and schedules for local, central and PBL on daily basis and weekly basis respectively
Worked as a quality analyst & doing a quality check on 36 activities on day-to-day basis.
Preparing the reports which talks about the team performance on weekly basis
Look for automation opportunities and participate in process improvement initiatives across commercial
Ensuring all the information flowing from RMS to IBM main frames without any problem and attending the TP meetings/conference calls with the super users of in country team or support teams and taking the necessary actions to avoid the business loss
Preparing route cause analysis (RCA) on errors and escalations.
Provide accurate data/information that supports buying & merchandising departments in decision making & facilitate smooth trade
Balancing priorities in a fast paced, constantly changing environment to meet tight deadlines
Ensure product data on the systems are updated accurately and on time so that stores have the right prices etc.
Answer all queries promptly, accurately and deliver a great service
Understand my commercial process and the business processes that link to it or to other commercial areas
Plan in advance to manage volumes in peak periods
Input data consistently, accurately and to meet deadlines
Ensuring team is updated with the changes in process and ensuring the same changes been implemented in the process accurately
Ensuring the sop and process update is been maintained and updated accurately on time to time basis
System testing for new functionalities as and when they are deployed into production environment
Ensuring the cross-train my team colleagues in all the critical activities is held and accomplished on time.
Being a buddy for the new team member and providing the training for all activity with way of working.
Working with technical experts to build macro to simplify the process leading to efficiency and accuracy
I was been rated as one of the top performer in my monthly stack ranking report most of the time
Received 4 Tesco value awards and 5 best performer awards in r & r.
I helped my team tat performance from 35% to 95% tat within team line of 3 months by implementing the idea of tat calculation and also worked on issue areas.
Graduation degree (b.com in finance) Bangalore University, [2008-2011]
Seshadripuram main college
Inter mediate (Seshadripuram main PU college) Bangalore [2006-2008]
Secondary school (s.s.l.c) Seshadripuram school, Bangalore [2003-2006]
Packages: MS office, MS excel, V-lookup, MS PowerPoint
Applications: RMS -Retail management system, RPM (oracle), GOLD systems, Rapp tool
Operating system: windows vista, windows 7, windows XP, and windows 98/2000, Mac
Experience working with SQL, automation scripts, macros
Area of specialization:
Finance and retailing
Human resource management
Managerial communication & general management.
Visa- H4 EAD (June 2020)