Mental Health Customer Service
Resume:
To Whom It May Concern:
I was excited to see your opening for a Social Work Position. I hope to be invited for an interview.
My background includes conducting social problem assessments of patients, provides social casework to patients and families having difficulty in social functioning primarily as it affects the patient’s health, makes referrals to social agencies, provides counseling services toward long term care planning and to address adjustment to illness issues, and generally serving as a social worker in the agency’s total program.
My experience includes knowledge of community resources for client populations and medical social work in a mental health environmental setting, school system setting, hospice setting, palliative care setting, long term care facility setting and in home family preservation / therapy settings.
Ability to assess complex social situations and determine treatment plans. Knowledge of medical terminology, ability to understand impact of particular illnesses upon patients’ social and emotional needs with implications for treatment/care requirements. Ability to effectively communicate in written and verbal forms with caregivers of other disciplines, community agencies, physicians, and patients/families, and to establish professional working relations with others. Ability to complete concise and appropriate case notes and prepare documentation according to established guidelines.
I also bring to the table strong computer proficiencies in MS Word, MS Excel, Meditech, Suncoast, Brightree and Point Click Care (PCC) documentation and database applications. Please see the accompanying resume for details of my experience and education.
I am confident that I can offer you the customer service, communication and social work skills you are seeking as a Social Worker in your agency. Feel free to call me at 719-***-**** to arrange an interview. Thank you for your time -- I look forward to learning more about this opportunity!
Sincerely,
Cyndra Shisler, MSW
Enclosure: Resume
Cyndra Shisler
45 Glenroyal Dr J
Pueblo, CO 81005
*.*.*.***@*****.***
PROFESSIONAL OBJECTIVE
Seeking the opportunity to take the accumulation of professional experience combined with academic accomplishments to make a difference in the lives of individuals and families within this community.
QUALIFICATIONS PROFILE
• Adept in building strong rapport and collaboration within the agency and with outside agencies.
• Proficient at engaging resistant clients and providing case management.
• Clinical experience included diversity in treatment population involving adults and adolescents that may include behavioral issues or mental illness, substance/alcohol abuse, criminal justice offenders, domestic violence offenders, victimized clientele. Psychotherapy for groups and individual clients.
• Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals, priorities and resolve issues in initial stages.
• Adept in structuring, organizing and facilitating compliant quality standards and maintaining compliance in state regulations.
• Proficient in Microsoft Office Suite (Word, Excel, Access and Outlook), QuickBooks, Windows, Internet with high accuracy. Collaborate with Hospitals, Nursing Homes, Mental Health Centers, Substance Abuse Treatment Programs, Probation departments, Families and Department of Human Services regarding progress, treatment and recommend course of treatment.
PROFESSIONAL EXPERIENCE
Complete Home Health Clinical Social Worker for Southern Colorado Region - August 2016 – Current –Provide individuals, families, and groups with the psychosocial support needed to cope with chronic, acute, or terminal illnesses. Services include advising family care givers, providing patient education and counseling, and making referrals for other services.
Compassus Hospice PRN Social Work – December 2015 – Current – Providing emotional and spiritual needs of the patient and family. Develops care plans that meet each person’s individual needs for management of the patients EOL care needs. Responsibilities: Supporting the agency and corporate policies, goals and objectives. Ensuring regulatory compliance in record keeping. Functioning as an IDT member, Ensuring Grief and support to the patient and families.
RCRR-Rock Canyon Respiratory and Rehabilitative Center Social Work Director – February 2015 – Current – Providing individuals, families, and groups with the psychosocial support needed to cope with chronic, acute, or terminal illnesses in an acute / and long term care nursing home care setting. Services include advising family care givers, providing patient education and counseling, and making referrals for other services. Providing care, case management and interventions designed to promote health, prevent disease, and address barriers to access to healthcare. Provided leadership and assisted the IDT team members in ensuring that all social service actives are completed accurately and in a timely matter. Responsibilities include: coordinating resident services, discharge planning and completion of required documentation.
AIM-Assistance with Illness Management Medical clinical Social Worker Sangre de Cristo Palliative Care-Pueblo, Co January 4, 2012- February 2. 2015 -Providing case management for patients who have a chronic illness in both home and assisted living facilities.
SANGRE DE CRISTO HOSPICE-Pueblo, Co. October 4, 2010-Jan 4 2012 In Home and Nursing Home Care Social Worker-Supervisor/Manager. Plan, organize, supervise and evaluate the work of subordinate staff and college students performing the most difficult, sensitive and complex casework services. January 2010 to October 1, 2010. (PRN Family Services/Admission>- Primary responsibility for the problems of the patient or family members in the social system or emotional realm that affects the patient’s comfort with dying. Work collaboratively with the patient, family, and hospice team to identify and solve these problems.
PARKVIEW INTAKE AND ASSESSMENT SERVICES-Pueblo, Co July 2014-Current (PRN) Providing adult and children individual, couple, family, group, psychotherapy including crisis and grief counseling, Conducts intake assessments with patients and/or family members(s)/significant others to determine care needs, timely completes all necessary administrative and clinical departmental, regulatory and professional standards’ documentation requirements on paper and/EMR. Consults psychiatrist and/or Associate Director if mental status exam/psychological intake reveals that the patient is at risk for dangerous behavior to himself or others. Determines appropriateness of outpatient and behavioral health services, provides referrals, & psychosocial information on patients referred out to ensure continuity of care-documenting all patient contacts, interactions and meetings. Advocates and serves as a liaison for patients with community agencies. Maintains professional boundaries; sets limits on inappropriate behaviors and reinforces appropriate behaviors. Monitors own performance by reviewing medical records for appropriate documentation. Follows through all mandate reporting, including child abuse and elder abuse. Organizes the work flow and responsibilities to ensure timely responses to patient calls and requests. Appropriately maintains and secures patient confidentiality, as per HIPPA guidelines. Adheres to Network standards of Customer Service during daily activities with patients and staff. Uphold environmental safety standards to assure safety of patients and staff.
PARKVIEW PSYCHIATRIC ADOLESCENT TREATMENT CENTER-Pueblo, CO. May 2009 to Present (PRN) Behavioral Health Therapist. Provide therapeutic intervention in the form of education, group, individual and family therapy and case management. Work in conjunction with Clinical Supervisor in case review, treatment planning and referral according to JACHO and ADAD standards.
CESAR CHAVEZ SCHOOL ACADEMY-July 22, 2009 to October 1, 2010 K-5 Social Work Counselor – Provided student, family and teacher support in an elementary school setting. Support may include class room visits for teachers who have classroom management difficulties. Support to students and teachers in the classroom by facilitating and teaching classroom lessons about: respecting yourself and others, identifying your feelings, solving problems peacefully, making friends and getting along with others, and other such topics. Met with students individually and in a group setting for a variety of issues such as: family changes, grief/loss, anger/self-control friendship/social skills, self-confidence, stress management and goal-setting. Work collaboratively with parents, teachers and other staff members. Talk with students who are feeling: sad, happy, angry, afraid, hurt. Participates on a staff team oriented towards student support and coordinates outside referrals to professionals. Other duties as requires/needed as they arise.
Substitute Teacher/Tutor/School Bus Driver-Pueblo, CO. August 3 2007 to July 22 2009
Substitute teacher and tutor in all academic areas for school aged children K-5. Prepared students for C-SAP. Transportation driver for students and staff at DHPH/CCA/CCSN school network.
PUEBLO BOYS AND GIRLS CLUB/GIRLS INC. Pueblo, Co. June 11, 2005 to August 3, 200 Athletic Assistant- Oversaw the daily athletic program (s) and gym activities. Coordinated sport events with other club centers to provide a safe and fun atmosphere for children to learn and grow for ages 6 to 19 years of age. (CDL Bus Transportation Driver-Transporting all Boys and Girls Club Members both in and out of town.
PUEBLO SCHOOL DISCRICT 60-Pueblo, Co August 03, 2003 to June 11, 2005 Standby transportation driver – Transporting school aged children to and from school.
VOLUNTEER HISTORY
• SRDA OF PUEBLO, CO – 05/05 TO 06/07 Transported and Served meals to the elderly home bound population.
• A CARING PREGNANCY CENTER OF PUEBLO – 07/03 TO 06/05 Assisted with secretarial operations and as a “spokes-person” for yearly conferences.
• AGAPE FELLOWSHIP – 05/04 TO 05/05 Nursery Director-Implemented curriculum for children ages 1 to 5 years of age. Oversaw volunteers and Wednesday-Sunday school teachers.
• PRAISE ASSEMBLY – 08/08 TO CURRENT – Parent volunteer and Sunday school teacher.
EDUCATIONAL HISTORY
• Master of Social Work, 8/09
CMHIP-Internship GAAPS 8/08 to 5/09
Newman University-Colorado Springs, CO
• Bachelors of Social Work Degree, 8/07
PARKVIEW-Internship PSYCH ADOLESCENT TREATMENT CENTER 05/07 TO 08/07
Colorado State University-Pueblo, CO
• Associate of Arts Degree, 6/05
Pueblo Community College-Pueblo, CO
ACTIVITIES: Student representative to the SSWA at Colorado State University-Pueblo (CSU-P), Sigma Cum Laude Graduate/CSU-P, Member of the National Honors Society, Member of NASW.
CPR and First Aid – Expires 01/2020 / CDL – Certified for PS2 Endorsement / Notary 7/2022
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