Customer Service Manager

Marilyn Bledsoe

**** ****** ******, *******, ***** 77085

Home: 713-***-**** • Cell: 832-***-****

**************@***.***

Talented Travel Specialist offering exceptional organizational, interpersonal and computer skills. Successful at juggling multiple priorities at any given time. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations.

Communicates effectively

Event planning

Listening skills

Exceptional multi-tasker

VIP services

Hospitality expertise

Wedding planning

Customer Service Specialist, 09/2016

Xerox - Houston, Texas

Provide customer and trouble shooting to Customers of television and marketing customers. Provide answers to equipment related issues.

Travel Specialist, 10/2014 to Current

Prestige Travel Travel Systems - Tampa, Florida

Provided arrangements for individuals and corporate clients. Bookings included airfare, hotels, tours, resorts and cruises. Computer use of several reservation systems, SABRE, ARC, IATA, CLIA, and CCL.

Administrative Manager, 06/2013 to 11/2015

Digirad - Collierville, Tennessee

Interpretation of remote ECG monitoring. Provide assistant to physicians according to client needs. Provide medical instructions to clients as needed. Assistant Clinical Manager/ Supervisor, 08/2011 to 09/2015 Delta Medical Center - Memphis, Tennessee

Health care provider and supervisor. Participated in unit-based Quality Assurance Program. Manager staffing assignments. Staff training.

Assistant Administrator, 07/2011 to 10/2015

Ridgemont Manor - Memphis, Tennessee

Developed patient care plans, including assessments, evaluations, and nursing diagnoses. Developed customized patient teaching tools.

Administrative Manager, 06/2011 to 01/2016

Duncan Manor - Memphis, Tennessee

Directed marketing initiatives. Executed quality assurance programs. Developed client reports to comply with state operating guidelines.

PROFESSIONAL SUMMARY

SKILL HIGHLIGHTS

PROFESSIONAL EXPERIENCE

EDUCATION AND TRAINING

Associate of Arts: Paralegal Studies, 2008

Center for Advanced Legal Studies - Houston, Texas, US Focused on Intellectual Property, Real Estate Law, Corporation and Partnership Law, and Personal Injury.

Associate of Arts: Hotel and Hospitality Studies and Culinary Arts, 2000 Sullivan University - Louisville, Kentucky, United States Studies of the hotel and travel industry along with food and culinary services. Master of Science: Health Administration

Saint Francis University - Joliet, Ilinois, US

Public Health and Hospital Services; concentration in Administrative Finance. Associate of Arts: Nursing

Methodist Hospital School of Nursing - Memphis, Tennessee, US Nursing curriculum.

Bachelor of Science: Sciences

Meredith College - Raleigh, NC, United States

Biology and Chemistry, dual majors.

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