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Customer Service Sales

New York, NY
March 31, 2018

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Gaspar Marino

Customer Service Professional

New York, NY 10024


Any opportunity being offered for a customer service professional. I have a very strong customer service/sales backround. Been in the workforce for over 16 years. Authorized to work in the US for any employer

Work Experience


DCM - New York, NY

June 2016 to Present

Previously worked for SD&A at Carnegie Hall onsite. Worked 6 different campaigns both telefunding and telemarking both with over a 90% succcess rate. Court reporter/Voice Writer

Lex Reporting - New York, NY

2002 to 2012

Accepted assignments as a court stenographer, transcriptionist, and voice writer on a freelance basis. Utilized strong customer service skills to identify and resolve potential issues in a professional manner; recognized for quality of service.

Customer Service Ticket Agent

Theatre Service Americana - New York, NY

1997 to 2001

Handled walk-in and telephone ticket requests and inquiries for this fast-paced, heavy volume ticketing agency. Utilized superb customer service skills to take, enter, and process customer orders. Worked with colleagues to resolve complex issues quickly and efficiently. Recognized for ability to multi-task under deadline-driven conditions. Strived to provide a quality customer experience. Education

Christine Valmy International School of Beauty - New York, NY 2012

Reporter and Paralegal Training

New York Institute - New York, NY


Bachelor of Arts in Psychology/Sociology

Brooklyn College - Brooklyn, NY



Microsoft and many different computer programs. (5 years) Additional Information


* Customer Service

* Client Relations

* Administrative Skills

* Project Management

* Schedule Development/Management

* Make-Up Artistry

* Issue Resolution

* Transcription

* Document Management

* Sales/Suggestive Selling

* Court Reporting

* Flexibility

* Extraordinary attention to detail

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