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Customer Service Assistant

Location:
Frisco, TX
Posted:
March 30, 2018

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Resume:

Sierra McKinney

*** **** ***** *****

Frisco, TX 75033

251-***-**** ac4zhq@r.postjobfree.com

Flexible and adaptable self-starter, able to work independently with strong follow-through, a sense of urgency, outstanding prioritization skills, focus on accuracy, and professionalism. Team player with ability to work with all levels of management and to handle multiple priorities in a fast-paced environment. Excellent College degree preferred. Expert skill level with Microsoft products, iEXECUTIVE ASSISTANT

Areas of Expertise

Supervisory Skills / Leadership • Advance Planning

Human Resource Management • Analytical Skills

Communications • Credit / Financial Analysis

Decision Making • Team Oriented

Problem Solving / Dispute Resolution • Business & Industry Knowledge

Strategic Perspective • Proficient in MS Office

Education:

University of South Alabama

B. S. in Business Management - Mobile, AL (September 1991 – August 1996)

Professional Experience

Vision Communities Management:

Executive Assistant, Dallas, TX (October 2016 - December 2017)

Provided critical support to senior executives

Collaborated with office staff and senior management to make sure information was communicated effectively

Resolved critical issues in a deadline driven, fast paced environment

Screened incoming calls, serving as first line of customer / vendor support, escalating critical issues to executives

Supervised clerical staff

Prioritized emails and faxes received in the company inbox and distributed them to the appropriate employee

Coordinated the communications and logistics of staff meetings

Implemented processes and procedures that increased operational efficiency; managed daily functions of the office

Maintained strict confidentiality with sensitive information, financial documents, records and personal matters

Event planner for executives and employees

Made recommendations to improve work processes and managed budgets

Scheduled and coordinated meetings, interviews, appointments, events using Outlook Calendar

Provided personal assistance when needed to COO

The Apparel Group:

AR Specialist, Lewisville, TX (January 2014 – September 2016)

Processed customer credit memos

Reviewed orders daily that were on credit hold to determine what needed to be done to release order(s)

Processed credit card payment requests

Performed miscellaneous daily support and administration tasks

Answered and responded to incoming customer calls

Customer Service

Made collection calls for delinquent accounts to establish payment plans, if necessary, or sent the account to collections if the customer is unable to pay

Assembled collection packets

Other responsibilities from Accounting and Credit Departments as assigned

The Dixie Group:

Credit Analyst, Saraland, AL (May 2007 – September 20, 2013)

Maintained 10 – 15 accounts that had credit lines over $100,000.00

Corresponded with sales representatives regarding customer issues ranging from special terms on orders to helping with collections on certain accounts

Maintained domestic and international credit accounts by issuing credit approvals, established credit lines by using credit reports (including D&B) and references, and approved letters of credit where applicable

Made collection calls for delinquent accounts to establish payment plans, if necessary, or sent the account to collections if the customer is unable to pay

Created weekly and monthly reports for each of the company’s three divisions and sent them to the Director of Credit for review

Administrative Team Leader, Saraland, AL (April 2006 – May 2007)

Supervised the department’s credit assistants and conducted their evaluations

Gathered data for quarterly presentations and presented them in PowerPoint

Assisted the other credit assistants with pending reports and phone coverage when necessary

Involved in hiring of credit assistant(s)

Managed the accounts which have been placed with outside sources for collection.

Preparation of statistical data for the department which had to be assembled into various weekly, monthly, and quarterly reports

Maintained the office supplies and equipment

Administrative Credit Assistant, Saraland, AL (June 2005 – April 2006)

Managed the accounts which have been placed with outside sources for collection

Preparation of statistical data for the department which had to be assembled into various weekly, monthly, and quarterly reports

Maintained the office supplies and equipment

Processed credit applications and distributed to the appropriate assistant in a timely fashion; general secretarial responsibilities

Degussa Corporation:

Logistics Clerk, Theodore, AL (March 2000 – June 2005)

Scale inbound and outbound products and raw materials

Train new personnel and assist in coordinating schedules

Responsible for order management for sites 4201 & 4301/Rohm (scheduling, processing, posting, reversal) and raw material receipts (posting, reversal)

Handle calls and resolve problems, when possible

Enter data via Internet for shipments of finished goods by CSX railroad

Interact with customer service, brokers, carriers, vendors, management, and work closely with production personnel



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