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Customer Service Representative

Jersey City, NJ
March 30, 2018

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** ******* ****** ***, ****** City, New Jersey 07302 (C) 201-***-****

Professional Summary

Qualified customer service representative with sixteen years’ experience in a fast-paced customer service and call center environments.


Reservations and booking system experience Staff training

Team building Front desk experience

Work History

Doubletree by Hilton- Jersey City, New Jersey 07302. 12/2014 to current

Guest Service Agent

●Accurately resolve guest related issues and concerns same time of occurrences.

●Daily interactions with guest involving directions, transportations, reservations and other general questions.

●Lead agent in place of manager twice a week.

Hyatt Regency Hotel-Jersey City, New Jersey 07302 06/2002 to 07/2013

Rooms Division Representative

●Accurately documented, researched and resolved guest issues.

●Trained newly hired staff members and managers.

●Acting manager in reservation department.

●Initiated operations improvements to improve overall call center productivity.

●Greeted, registered and assigned rooms to guest of hotels.

●Managed customer calls effectively and efficiently in a complex setting.

U-Haul Moving & Storage of Jersey City-Jersey City, New Jersey 07306 07/1996 to 08/2001

Customer Service Representative

●Acting manager of opening and closing the store twice a week and overseeing eight employees.

●Handled store deposits.

●Addressed and resolved customer product complaints empathetically and professionally.

●Invoiced, collected monies due and settled accounts each day.

●Set up and explained new membership contracts.

●Organized store merchandise racks by size, style and color to promote visually appealing environment.

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