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Manager Customer Service

Kansas City, KS
March 30, 2018

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Personal Profile

Timothy K. Harrenstien

Lee’s Summit, Mo.

816-***-**** cell

Professional Profile

I am a resourceful and innovative professional with over 25 years of logistic, managerial and sales experience. I am an excellent communicator with an enthusiastic demeanor and the proven ability to motivate others. I have a keen attention to detail and always follows all SOP's and GMP's. I have a unique quality that I have never met a stranger.

Professional Experience

Frito-Lay, Inc. Kansas City, KS

Regional Efficiency Manager 6/ 2016-Present …. Contract Position

Was assigned a territory of 43 Customer Service Reps to improve efficiency’s

Developed processes to decrease employee overtime hours from 60 hours per week to 40-43.5 hours.

Mentored, took pictures and performed timing evaluations.

Provided backup for Reps who were sick or unable to work.

Met with the corporate office once a week to make sure those improvements were in the computer system so that the information could be accessed company-wide.

AG-Source, Inc. 4910 Corporate Centre Drive Lawrence, Ks…….Contract Position

Senior Operating Flatbed and Van Division Manager 2/2015 to 5/ 2016

Negotiates all rates whether they be domestic or International

Take the lead in increasing profit margin from 11% to 19% weekly

Developing processes to increase customer awareness

Traveled throughout the U.S. getting new accounts

Hired all staff to carry forward with the operation plan I set forth

CEVA LOGISTICS, 3900 N Kimball Ave, Kansas City, MO

Operations Manager 11/2013 to 12/ 2014

Coordinated logistics of auto materials and parts for Ford Motor Company

Inspected materials, ensured quality, and followed all processes to ensure timely delivery of parts to factory

Adhered to all SOP’s and processes

Progress Instruments, Inc., Lee’s Summit, MO 11/2003 to 9/2013

Logistics Manager….

Supervised 6 clerks

Adhered to all SOP’s when shipping sensitive items.

Delivered to priority customers with a specially equipped company truck.

Maintained accurate inventory levels through monthly cycle counts.

Ordered all shipping and receiving supplies.

Shipped to overseas customers daily

Toys R Us Dist. Center, Lee’s Summit, MO 4/ 2000 to 10/ 2003

Freight Auditor 2nd Shift

Audited each day’s shipments before trucks were released to deliver.

A hands-on approach for audits carrying a portable lap top computer throughout the entire distribution center.

Overseeing the packages as they were conveyed into the trucks.

Supervised 2 clerks

C. L. Nationwide Inc., Overland Park, KS 12/ 1994 to 3/ 2000

Operations Manager

Specialized third party truck brokerage.

Specializing in flat-bed and over-dimensional products.

Maintained a 20% profit margin before contracting carriers to move freight.

Negotiated directly with customers and carriers alike.

Very fast paced and always on the cutting edge of the industry.

Quincy Research Center, Kansas City, MO 7/1985 to 12/1994

Bioavailability Lab Supervisor

Supervised a staff or 5 technicians.

Maintained and stored all specimens collected from patients.

Maintained all paperwork associated from the collection of specimens, including shipping those samples according to SOP’s provided by the FDA


B.S. – Bachelors of Science

University of Missouri Kansas City

A.S – Associates of Science

Penn Valley Community College

Diploma – High School

Southwest High School, Kansas City, MO

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