Customer Service Representative

Elaine Fisher

208-***-****/ ******.****@*****.***

SUMMARY OF QUALIFICATIONS:

6+ years of combined Call Center and Clerical experience with Healthcare background

Handled eligibility verification, Healthcare Plan application and enrollment, Idaho Medicaid, Medicaid Billing, and Account Receivables

Can handle 60+ inbound and outbound calls daily

Excellent typing skills: 40+ WPM

Proficient on MS Word, Excel, and Outlook

Can toggle to multiple windows on dual screens

PROFESSIONAL EXPERIENCE:

06/2016 - Present Access2Care Boise, ID

Healthcare CSR

Set up medical transportation for members who have Health Share or Family Care insurance

Verify eligibility for transportation

Refer non-eligible members to Oregon Health Plan

Attend weekly team meetings to discuss ways to better assist our members

Also cross-trained to handle non-healthcare line of business

Assist customers in signing up for Google Fiber products and services.

Assist with technical troubleshooting on Google Fiber products.

Assist customers with placing orders for such products as Proactiv, Principal Secret,

Meaningful Beauty and IT Cosmetics

Resolve issues customers have with their orders or billing

Update customer information on their accounts

07/2015 – 06/2016 Sykes Boise, ID

Customer Service Representative

Answered customers’ questions concerning their Capital One account

Assisted customers with billing resolution regarding their accounts

Transferred more complex situations to the help desk

02/2015 – 07/2015 Centurylink Boise, ID

Customer Service Representative

Answered customers' questions regarding their accounts

Assisted customers with resolution of any difficulties they are having with their accounts

Referred customers to advanced resolution center personnel to resolve more complex problems

Discussed new products with customers to bundle on to their accounts

Participated in weekly group meetings to discuss ways to better serve our consumers

Completed training as assigned

09/2013 – 03/2014, 09/2014 – 02/2015 Maximus Boise, ID

Healthcare Insurance CSR

Answered consumers' questions regarding health insurance

Assisted consumers with completion of applications for health care eligibility and enrollment

Referred consumers to advanced resolution center personnel to resolve more complex problems

Participated in weekly group meetings to discuss ways to better serve our consumers

Completed training as assigned

06/2006 – 09/2009 Idaho State Veterans Boise, ID

Technical Records Specialist

Responsible for Resident Trust Account transactions, UltraCare month-end closing procedures

Calculated & posted interest

Processed STARS payments for resident bills

Obtained signatures for resident's benefit checks

Answered phones, directing calls to proper offices

Ordered office supplies, postage stamps, business cards, name tags and name plates as needed

Opened & processed mail

Point of contact for copier and shredder problems, including ordering supplies and meter

readings

Handled front desk, and assisted visitors and residents

Received & posted resident charge payments

Reported Medicaid Days to Division by 3rd day of the month

Reconciled and posted remittance advices for Medicaid into UltraCare

Notified Financial Technician of problems or discrepancies with Medicaid billing

Assisted Financial Technician in auditing accounts for accuracy

Issued refunds of nursing charges and or balances in resident trust to surviving family members

or Medicaid Estate Recovery

Filed all information regarding residents in proper section of each resident's folders

Distributed employee payroll checks

Handled second half of deposits - run tape to verify amounts, post A/R payments, enter checks/cash

into deposit books, give books to Financial Specialist to verify, and then give to Financial Technician to take to the bank

EDUCATION:

Borah High School Boise, ID

High School Diploma

Stevens-Henager College

Bachelor’s in Computer Science

With emphasis on Programming

Graduating September 2018

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