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Administrative Assistant Customer Service

Sandy Springs, GA
March 28, 2018

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Sandy Springs, GA ***** * * 787-***-****


With more than 20 years of experience in the hospitality, investment, mortgage and banking industries, with a proven track record of senior-level executive support, management, and administration in large corporate environments. Strong ability to streamline processes, maximize efficiency, and foster professional relationships within organizations, committed to excellence in service.


Strong interpersonal skills

Performance driven /Results oriented

Fully Bilingual English/Spanish with strong written and verbal communication skills

Calendar and schedule management

High degree of ethics and professionalism

Project Management and Event Planning

Sales and Marketing

Emotional Maturity



Executive Administrative Assistant /Office Manager

America 2030 Capital, LLC - Present

Management and administration of all office procedures and implementation.

Lead multiple financial and/or operational functions within the business unit.

Ensure effective office operations, oversee various tasks in conjunction with the General Manager and CEO.

Research investment brokers and foreign investment opportunities

Effectively manage multiple projects and tasks to meet deadlines

Maintain and address facility management needs including, but not limited to office supplies, mail and general building maintenance

Sales Operations Analyst/ Administrative Assistant 2016

Mallinckrodt Pharmaceuticals

Assist Director of Strategic and VP Commercial office sales operations

Part of the project transition team that successfully implemented the new customer service platform with new and existing customer accounts.

Successful re- alignment of all injector leasing programs leading to accurate tracking of assets and enforcement of contractual sales of over $6M/yr.

Supported sales representatives and ensured maximum productivity, profitability and compliance with company policies and procedures.

Prepared and analyzed customers profitability reports to submit to finance for approvals.

Composed and reviewed final customer contracts, documentations and made recommendations for new customer accounts.

Processed commercial office, government and IRS yearly permits, registrations and certifications.

Managed and optimized complex executive calendars, coordinated travel logistics and assisted with marketing and annual convention activities

Senior Administrative Assistant 2013 - 2016

Kelly contracted services for Mallinckrodt Pharmaceuticals

Contracted Through Kelly services later hired as permanent employee by Mallinckrodt Pharmaceuticals

Assisted Latin America Business Managers and Director of Strategic Investments.

Coordinated medical device and contrast media trainings for sales representatives.

Managed and maintained highly confidential, sensitive and non-routine information.

Performed moderately complex research and analysis to support business operations.

Successfully helped decrease government debt of over $150,000 in interest, late charges and fines of state, city and municipal permit renewals and taxes.

Processed expense reports, travel expenses and reimbursements.

Conducted research to gather materials and agendas for all executive-level meetings

Participated in various customer service and sales project implementation.

Executive Administrative Assistant /Office Administration 2011 - 2013

DJ Steel Dies, Corp – PR

Managed all areas of manufacturing, purchasing, quality control and operations

Established and implemented departmental policies and procedures

Processed employee payroll, holiday, sick and vacation days

Strong Liaison with government officials, commerce and exportation representatives

Property management and contract monitoring

Created company's first employee manuals including training and development policies

Performed accounts receivable duties, invoicing, research chargebacks, discrepancies and reconciliations.

Negotiated pricing with vendors, wholesale billing, kept track and replenished inventory.

Executive Administrative Assistant 2008 - 2011

Attorney Sergio Radinson Legal Office – San Juan, PR

Administrative office management.

Resolved problems and inquiries.

Modified and reviewed documents and reports.

Scheduled and coordinated meetings, appointments and travel arrangements.

Supervision of legal assistant personnel.

Assisted customers with legal documentation.

Contacted clients to schedule appointments and discuss the progress of cases.

Pre-screened and interviewed legal assistant candidates.

Directed and coordinated law office activity, including delivery of subpoenas.

Executive Administrative Assistant -Executive Offices 2003 - 2007

Oriental Bank and Financial Group – San Juan, PR

Administrative executive support to President, CEO and CFO in all areas of the executive offices.

Coordinated Executive Board of Directors monthly, quarterly and yearly meetings and presentations.

Assisted the CFO in all financial reporting, presentations and investment relations areas.

Collection and distribution of statistical/financial information.

Managed the President and CEO's complex travel arrangements, investor road trips and social activities

Participated and supported team building initiatives and overall support for maintenance of organizational culture and employee morale.

Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.

Assisted to Senior VP of Banking Division

Compiled reports and created presentations for meetings

Coordinated activities, commercial branch visits, quarterly and yearly sales staff meetings.

Assisted training department with preparation of training materials and logistics.

Supported the SVP in all sales and service activities to ensure maximum productivity, profitability and compliance with company policies and procedures.


University of Phoenix

MBA: Concentration in Project Management – Honor Society

Coursework in Business Administration, Project Management and Marketing

University of Phoenix

BBA: Concentration Management

Coursework in Organizational Behavior, Compensation, Labor Relations and Business Law.

Chubb Institute of Technology - Jersey City, New Jersey

Associate: PC Office Systems Specialist, 1996

Extensive administrative support training.


Reduced annual employee training costs by more than 25 % by implementing new company division policies and E-training materials

Negotiated with city and municipal government agencies for the reduction of over 150K in back payments, interest and penalties for both State and Business licensing renewals of commercial permits and registration

Implemented employee policy and procedures manual that helped the company resolve legal issues

Negotiated with different vendors to reduce wholesale pricing and accounts payable interest that reduced 20% of company transportation expenses.


Member of Delta Mu Delta International Honor Society in Business Lambda Sigma Chapter

Member of the Worldwide Notable Alumni Association

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