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Customer Service Manager/Business Development

Houston, TX
March 28, 2018

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Winona Kleckley

***** ******* **** **. #***

Houston, Texas 77035



Experienced results driven professional with more than 20 years of successful Sales, Marketing and Management, Business Development, Administrative, Accounting ( AR & AP), Customer Service, Human Resources and Inventory Control.


Exceptional organizational skills including multi-tasking, problem solving, analyzing, verifying and reconciling invoices, ability to communicate at all levels of management to perform daily operations, interpersonal, oral and written communications skills, and Microsoft Office experience.

Work Experience:

FixUrGadget August 2014-Present

Customer Service

Responsible for Retail Sales through incoming and outgoing phone calls and face to face interaction with customers

for repairs on their Cell Phones, IPads, Tablets, Game Consoles, Computers and other electronics to be repaired. Cross sales offering accessories for their devices, etc.. Working with customers to determine issues, give quotes, discuss warranties, maintaining inventory, accounting, Daily operations, balancing registers, opening and closing shops.

Norris Conference Centers, Houston, Texas June 2011 – May 27th, 2014

Business Development Manager

Responsible for developing new business for two venues in Houston, as well as Fort Worth, Austin and San Antonio, Texas. Prospecting, cold calls and qualifying new clients as well as maintaining relationships with new and current clients. Negotiate contracts in order to secure bookings of corporate and social events. Work directly with Sales Managers, Catering Managers, Event Coordinator, Chef and all other staff to ensure the success of all client events. Increased revenue through new clients, customer retention and repeat events

Norris Conference Centers, Houston, Texas January 2010 - June 2011

Sales Assistant/Administrative Manager

Responsible for administrative duties, office management, accounting/quick books, human resources and

assisting the Sales Managers. Work with the clients for availability to obtain meeting space for upcoming events, qualifying and working with Sales Managers, General Manager and Assistant General Managers, Catering Manager, and Event Coordinators. Prepare and obtain documents necessary to ensure client needs are met for the success of their event. Obtain information, prepared competitive analysis reports, scheduling outside events and meetings for General Manager, Assistant General Managers and Sales Managers.

MCS Personnel, Inc., Houston, Texas December 2008 – January 2010

Sales Manager

Worked with clients to provide qualified temporary and temporary to permanent personnel to various Industries through prospecting, cold calling, rate negotiation, developing and maintaining client relationships, prepare necessary documentation, contracts and reports to management.

Resume of Winona Kleckley Page 2

Hunter’s Bar and Grill, Houston, Texas September 2006 – October 2009


Open/Close, attend to daily operations, planning and scheduling events/parties, customer service, greeting and maintaining customer relations, supervise bartenders and waitresses, training new personnel, stocking, bar preparation, ordering supplies, liquor orders, inventory, balancing registers and accounting. Reporting to


American Dental, Inc., Houston, Texas January 2006 – September 2006

Customer Service Manager/Human Resources

Performing all related aspects of customer service, account modifications, accounts receivable, explanation of benefits for of various dental plans to clients and new potential clients. Assist with call escalations and other supervisor task. Interviewing and train new hires for sales personnel, maintain employee documentation files. Generating and developing daily and weekly report to the President of the company.

Other prior employment includes: WorldCom Communications, Reliant Energy Communications, WK International Logistics, Oceans International, Inc., Southern Pacific Transportation Co.


Lamar University, Beaumont, Texas

Business Administration

Lamar University, Beaumont, Texas

Program: Traffic/Transportation Management

Christian School of Real Estate, Beaumont, Texas


Tori Alfano, Owner, FixUrGadget-713-***-****

Beverly Strain-Owner, Hunter’s Bar and Grill-281-***-****

Darin Kelley, Norris Conference Centers, 210-***-****,


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