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Quality Assurance Life Insurance

March 28, 2018

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Patti McArthur

**** ***** ********

Hilliard Ohio43026

Cell 614-***-****


Quality Assurance Tester with over 15 years experience. Highly dependable and adapts well to changing environment. Committed to delivering projects on time and within budget.


HP Quality Center Unix

SAP (General Ledger System) Mainframe

Microsoft Outlook, Excel, Word UWCC( Job Scheduler)


Took time off for family reasons, but am looking forward to returning to work.

Quality Assurance Tester 04/2015-/08/2015 Consulting

•Worked with developers on IVR testing for utility companies.

•Tested call flows for changes made and communicated issues to developer for resolution.

•Utilized FileZilla to FTP files for testing on server.

Quality Assurance Tester 02/1998-08/2014 JP Morgan Chase- Columbus, Ohio

•Coordinated with system partners to finalize designs and confirm requirements.

•Provided input into project plans of tasks necessary to cover test case scenarios.

•Ran all jobs in SAP to post direct interfaces into the system.

•Performed checks on files received in Unix to ensure quality data.

•Moved changes into production using ITSM and coordinated with production support team on any issues.

•Served as test analyst for major conversions, Wamu, Bear Stearns and Nassau.

•Provided role of mentor to less experienced analysts.

•Received applause email cards for job well done on multiple projects.

QualityAssuranceTester 07/1980-01/1997

Columbus Life Insurance Company-Columbus, Ohio

•Served as liaison between users and technical staff to implement new online real time insurance processing system.

•Coded billing tables to encompass all methods of premium payment.

•Developed test cases to cover all functions of the premium billing requirements.

•Trained over 100 staff members on new system resulting in quality staff.

•Supervised staff of 8 team members in the premium billing department.

•Completed 6 courses of study to receive FLMI designation.

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