RESHE SENORA ROBINSON
(phone) 240-***-**** (email) email@example.com
Summary of Skills:
Excellent communication and interpersonal skills
Working Knowledge of HR policies and practices
Superior time management skills
Comfortable working with all levels management
Strong sense of confidence in personal abilities
Attention to detail and accuracy
Bachelors of Science in Business Management May 2017
Receptionist (temp) Greenbelt, MD
September 2017- current
Place food orders for the company. Multitask with different responsibilities given by different departments. Scheduled meetings on Outlook. Welcomes visitors by greeting them, in person or on the telephone; transferred calls. Directs visitors by maintaining employee and department directories. Maintains security by following procedures; created and issued visitor badges. Took out outgoing mail. Assist with a few HR duties
Financial Services/ Bursar Columbia, MD
Summer 2017 (temp)
Handled customer service both telephonically and by email, research required information using available resources, manage and resolve student complaints, identify and escalate priority issues, and documented all call information per standard operating procedures.
Volunteer HR Assistant Jennersville Regional Hospital West Grove, PA
Summer 2016- Spring 2017(October 2016-March 2017)
Supported the Human Resources department by processing average of 30 new hire paperwork files and update 70 employee personnel folders with new information such as certifications, all within in a 150-minute work shift.
Librarian Assistant Lincoln University Oxford, PA
Fall 2015 – Spring 2017
Aided other students in searching for various books. Return books back on the shelves and monitor floors for cleanliness. Also, performed many projects for the librarian such as organizing work schedules and other administrative functions.
Receptionist /Customer Service Benfield Electric Company Columbia MD
Successfully resolved an average of 11 customer issues daily while simultaneously scheduling 10 new vendor appointments for the company’s four (4) District Managers daily. Reviewed and inspected permit documentation to ensure the property were safe for electrical and construction work.
Performed data entry on all permits details to the company’s database which alerted the Branch Manager to advise District employees about the property conditions. Processed an average of 30 new hire paperwork files weekly and update all employee personnel folders (70) with updated information such as certifications or terminations.
IT Assistant American institute for Research (AIR) Washington, DC
Supported the department by scanning important workflow and non-workflow onto AIR database, created batches and ensured proper processes were followed.
Performed a training session for other employees and chair of the IT department on how Excel functions.
Administrative Intern AnthroTronix, Inc Silver Spring MD
Supported the CEO directly with various administrative task including making bank deposits. Participated in public demonstrations at local events for the new software release.
Additional Work Experience:
December 2016 – Seasonal Driver Assistant – UPS – Rockville
May 2015- August 2015- Host and Waitress- Kizuna Restaurant- Tysons corner VA
June 2012- August 2012- Summer Camp Counselor - Montgomery Country MD Recreation Center- White Oak, MD
ELITE Organization – Woman’s Empowerment Organization/Senator Role
Well Done Organization - Community Service Outreach/ Secretary Role