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Customer Service Administrative Assistant

Location:
Reno, NV, 89521
Posted:
March 28, 2018

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Resume:

Michelle Rideaux

**** * ******* ***** *****, Reno, NV 89521

775-***-**** / ac4ymv@r.postjobfree.com or ac4ymv@r.postjobfree.com

OBJECTIVE:

Relocating in your area and am seeking a position with a well-established company where I can utilize my skills while working for a great and stable company.

Computer Skills (PC/Macintosh):

Advanced Microsoft Office skills, MS Project, Brio Explorer, CCTCAD, iix.insurance, Visio, SAP, Internet Explorer, Photoshop 5.5, Adobe software, Master Reports, Web Entry, Fast Pay, Outlook, Groupwise, Business Objects, Web Intelligence, VIMS, Lotus Notes 8.5, MMIS, DARS, Patron, FrontPage, Remedy, Advanced QuickBooks, Kronos, ADP, CareMedic, I-suite, Epic, Mainframe/Sessions, on-base, Internet research, Sharepoint

Human Resource:

Create update orientation presentation, benefit coordinator, update employee handbook, maintain confidential employee files which includes “active permanent, contractors, intern, term’d employee files”

Create and update policies and procedures

Payroll, (accruals, bonuses, vacation pay, pay increases, job changes, sick time, FMLA), workers comp or incident reports

Administrative Skills:

Strong calendaring and offsite/onsite meeting scheduling, utilized Microsoft Project to assist in developing a plan, assigning resources to tasks, tracking progress, managing the budget, and analyzing workloads.

Office management

Sharepoint Management, Banking lockbox, credit & collections, InfoPath, SharePoint, OneNote through corporations like Microsoft Licensing, IGT, HP, Sierra Nevada Corp

Strong use of Microsoft Office software, office database systems, presentation skills

Strong multitasking in fast past environment, attention to details, juggling priorities, adapting to changing environment,

Accounting/Finance:

Financial Report/adhoc reports and other statistical reports, budgeting, charts,

Quotes, Mustwins, Returns, credits and collections, ageing reports

Reconciled checks, Collections/billing, Balance cash drawers, payroll, deposit slips

Claims Analyst, Medical Billing, posting payments, researching eligibility, Credit Analyst, TPL recovery for the State of Nevada Medicaid claims (HMS)

EXPERIENCE:

11/2017 to present (Kelly Services) – Accounting/Payroll Specialist

Reconciliation, payroll auditing, create invoice/expense reports; scheduling/preparing checks, process payroll through ADP, verifying/posting account transactions, ensures all documentation associated with payroll are maintained properly and confidential, Maintain payroll database, insurance coverage, pension plans/loan payments/garnishments for each employee manage process compensation such as bonuses, wage garnishments, commissions etc., research & reconcile complex payroll issues, process payroll reports and other duties that are assigned by Director of Ops.

09/2015 to 7-2017 (Crown Beverages) – Pricing Specialist – Pricing for alcohol & non-alcoholic beverages for stores such as Walmart, Winco, Sam Club, Bens, Safeway, 7-11, Savemart, World Market, Smiths, Whole Foods, Trader Joes, Scolaris, Smart & Final, Maverik, CVS, Food Source, Food Maxx and others stores, setup all the promotions for vendor on loader spreadsheets or online database systems, invoices, bill backs, collections, pricing issues, order entry and other customer complaints. Online and hard copy filing, A/R reconciling, load adjustments, interoffice post-off sheet, adhoc reports for CEO.

03/2015 to 9/1/2015 (startup, China market crash caused layoffs) Cenntro Automotive Corporation specializing in Electric Utility Vehicles – Finance Administrative Analyst – Responsible for providing customer support for general HRIS, process payroll with Kronos, answer inquiries regarding payroll, assisting with troubleshooting more complex inquiries, performs data entry and maintenance of employee records in HRIS, administers HRIS system access & assists with system configuration, responsible for running and monitoring daily interfaces between HRIS systems, ensures compliance with local, state, and federal regulations, run routine and ad-hoc data reports, assists with auditing data to maintain data integrity, and works with Human Resources personnel and supervisors in order to rectify issues, processing weekly transfer of payroll, sorts and distribute payroll checks, compiles internal management reports from payroll system software, update & maintaining procedure documentation, producing standardized reporting, produce, review data integrity reports and provide timely feedback, processes divisional salaried new hires, preparation of new associate file and notification to payroll. Provides support to salaried associate on-boarding plans. Processes divisional all terminations for salaried associates, processes divisional personnel action forms for salaried employees and assures proper approvals; disseminates approved forms and updates organizational charts with reflected changes. Coordinates and conducts exit interviews as required Assist with the production and implementation of Individual Develop Plans and Personal Improvement Plans as needed performs other duties/ projects as assigned. Maintain LOA,FMLA, sick time and vacation records, quotes, conference call setup, maintain inventory for office supplies, business modification reports for employee quarterly contributions, fixed asset list report for Washoe County, managed deliverables, completion dates with Microsoft Projects, maintain employee/vendor files, keep track of incoming/outgoing mail

12/2014 to 03/2015 Appleone (Renown, Hometown Health Marketing Dept – Short Term Project) Administrative Aid Support - updating new/renewed contracts for the Account Executives, sending out temp ID cards, Quotes, research, customer service, data entry for new employees or new customers

8/2014 – 10/2014/ Corestaff (Microsoft Licensing – Short Term Project) Project Administrator for Xbox – Create Reports and other adhoc spreadsheets, utilize Peoplesoft, Sharepoint, SAP and utilized Microsoft Project to assign tasks, tracking progress/completion dates and analyze workloads.

10/2013-12/2013 Trinet/Temporary Benefits Specialist for FSA – Research claims for FSA eligibility, provide benefit administration and customer service to TriNet clients, client worksite employees, colleagues, and business partners related to active employee benefits to ensure accurate data entry into the PeopleSoft HRMS system; to support compliance with all applicable local, credits and collections, State & Federal regulations, to ensure accuracy of reporting to benefit vendors

05/2009-09/2013 Applied Staffing/Administrative Assistant Sr. – SNC, Sparks NV

Risk Management Administrative Assistant, coordinate and maintain vendor contracts, prepare invoices, run MVR reports, background checks for new employee’s, research companies, organize electronic and hard copy confidential files, mail merges, prepare FedEx packages, mail, answering inquiries, correspondence, create spreadsheets, tracking assignments, time management and completion dates with Microsoft Project, data entry, order office supplies, coordinate travel and calendar, presentations, maintain vendor COI’s (Certificates of Issuance)

Executive Assistant/Operations Coordinator for VP (EP Minerals)

analyze and authorize freight bills, create PO’s for vendors, weekly meeting reports, create adhoc reports, resolve issues with invoices, work closely with engineers to insure projects are completed, update/maintain pricing report, monitor fleet, maintain calendar and schedule meetings, travel arrangements, maintained schedules, completion dates with Microsoft Project to coordinate projects, completion dates, correspondence, maintain contracts, update sku’s, finance reports, credits and collections, screen calls.

08/2012 – 03/2014 Aerotek/Administrative & HR Assistant – inMusic Brands Warehouse

Administrative Assist for Director of OPS – Responsible for providing customer support for general HRIS, process payroll with Kronos, responsible for running and monitoring daily interfaces between HRIS systems, ensures compliance with local, state, and federal regulations, run routine and ad-hoc data reports, assists with auditing data to maintain data integrity, and works with Human Resources personnel and supervisors in order to rectify issues, processing weekly transfer of payroll, sorts and distribute payroll checks, compiles internal management reports from payroll system software, update & maintaining procedure documentation, producing standardized reporting, produce, review data integrity reports and provide timely feedback, processes divisional salaried new hires, preparation of new associate file and notification to payroll. Provides support to salaried associate on-boarding plans. Processes divisional all terminations for salaried associates, processes divisional personnel action forms for salaried employees and assures proper approvals; disseminates approved forms and updates organizational charts with reflected changes. Coordinates and conducts exit interviews as required Assist with the production and implementation of Individual Develop Plans and Personal Improvement Plans as needed performs other duties/ projects as assigned. Maintain LOA,FMLA, sick time and vacation records, quotes, conference call setup, maintain inventory for office supplies, business modification reports for employee quarterly contributions, fixed asset list report for Washoe County, managed deliverables, completion dates with Microsoft Projects, maintain employee/vendor files, keep track of incoming/outgoing mail, deliverable and completion dates for assignments with Microsoft Project, handle all HR/payroll issues review resumes, interview candidates, hire/terminate employees, evaluations, background/drug screens, warnings, Workers Comp issues, accident reports, payroll with Kronos, maintain vendors accounts, inventory, invoices, other administrative duties, answer calls, setup meetings, event planning, organization charts, equipment, maintain copier paper/cartridges, fax’s, scanner, multiline system, surveillance monitor, post office machine, Fedex-UPs packages, welcome guest, travel arrangements, mail merges, correspondences (emails, letter, etc.)

(Altairnano)

Assistant for the VP of Human Resources & HR Manager, update/create employee confidential files, customer service, setup meetings, event planning, schedule meetings, screen calls, office supplies/maintain inventory, accounting assistant, invoices, check request, creating jobs on Applicant Tracking System, schedule interviews, creating employee evaluations/business plans, coordinate travel, update employee bulletin board, employee offer/rejection letters, payroll (Kronos)

02/2009-08/2012 Accountemps/Client Service Rep (Renown – Business Office)

Analyze claims, adding insurance, billing, research and collections and aging, collections, research accts, eligibility, adjustments, posting/adjustments, transferring money and other duties as assigned to assure efficient/effective office processes, training and analyzes payments for identification of the appropriate patient account and to apply the payment and any applicable contractual allowance or discount to that account, credits and collections, default letters, adjustments to patient account balances and transfers of balances between accounts are also a part of this analysis, strong customer service in diversified environment, data entry on CMS 1500 and UB-92 forms.

(Renown - Hometown Health)

Authorizations, Aging report, medical records office, fix 485’s data reports for Hometown Health Nurses, some ICD-9/10, CPT coding and check insurance.

06/2005 – 03/2009, Westaff - HR/Payroll Supervisor (Excalibur Communications) Claims Analysts (HMS) / Executive Assistant/HR Coordinator (Reno Hilton)

Handle Payroll by utilizing Kronos/payroll issues (wage garnishments, taxes, benefits, etc. for three divisions, responsible for payroll reports & data analysis, bonuses /commissions, updating /creating policies & procedures, orientations, background/drug checks, adding new employees into database, paying invoices in QuickBooks, T&E’s, employee handbooks, confidential employee files, handling all employee issues, office supplies, setting up training, Workers Compensation & Unemployment issues, new employee hires, separation forms

Administrative Assistant for the VP of Food and Beverages Minutes, PO‘s, comp‘s, reports, customer service, reservations, file management, Diner‘s club marketing, travel coordinator, create menu‘s, presentation, special events coordinator, employee of month, achievement award, leadership award, orientation coordinator /presenter (explained benefit packets), screen calls, process application, tours, update internal website, employee verification, update newsletter, Bestmark, employee packets, Microsoft Project by maintaining schedules, projects, goals completion dates, employee updates into A400, create jobs on Applicant Tracking System, schedule interviews, create creating employee evaluations/business plans, credits and collections, analyze medical claims for the State of Nevada‘s Recovery Unit, research, figure out TPL and collection of overpayment. MMIS, DARS, Access, Excel, prepare documents/reports and correspondences, strong customer services in a diversified environment.

03/2007 – 06/2008 Admin Specialist II (First Health Services)

customer service, aging report, collections, update/re-issue Medicaid cards Using Access/Excel created/maintained and research monthly/ weekly Reports (UB‘s & HFCA) claims, maintain confidential HR files, welcome/ new employee/benefit packets, HCM Packets, answer/route incoming calls, distribute mail, Send out Ups/Fed Ex/Airborne packages, order office supplies, phone coverage for EDI and HCM, maintain visitor logs and badges, presentations, QA for MMIS database, Microsoft Project for time management, maintain HIPPA compliance laws, finance, maintaining office equipment, new hire set-ups, claims, claims and collections, enter checks into database, update employee bulletin board

06/2005 to 03/2007 ABB INC- Single Point of Contact for Analytical / instrumentation products

06/2003 to 06/2005 Kelly Services –Documentation Specialist/ Group Assistant for the Director of Operations (MSLI-Microsoft Licensing) (IGT)

1998 to 2003 Hewlett Packard – Executive Assistant/Process Lead

1996 to 1998 Manpower Business Solutions (Hewlett Packard) – PBX Supervisor

EDUCATION:

Nevada State Life and Health Insurance Licensing – in progress

Career Choice – Bookkeeping Series Certification – completed 2012

TMCC- Accounting Essentials – completed 2012

Intuit- Payroll 101 and Quickbooks troubleshooting Certificate – completed 2010

University of Phoenix - Business Administration-Some Classes

CompUSA- Certificate‘s in Advanced Excel, PowerPoint, Word and Access 2000 Foothill College Computer Graphics HP Training Classes - Business Objects/Brio Explorer/Brio Queries/FrontPage/Wed Intelligence UCSC (San Jose, CA) - Computer Design Photoshop



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