**** * ******** ** *** 304, milwaukee, WI 53233 • Cell: 414-***-**** • email@example.com Qualified customer service representative with 3 years experience in fast paced customer service and call center environments. I am personable and professional under pressure. I also have the ability to lead/oversee teams of people and projects.
Strong verbal communication
Food Service Experience
Overnight Maintenance, 01/2017 to 10/2017
Walmart Neighborhood Market – Milwaukee, WI
Cleaned in and around the buildings, prioritizing safety at all times. Thoroughly scrubbed and cleaned bathroom fixtures and partitions. Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls. Inspected facility and grounds and picked up any trash. Operated compactors and balers to discard cardboard boxes and trash. Cleaned building floors by sweeping, mopping, scrubbing and vacuuming. Mixed water and detergents in containers to prepare chemical cleaning solutions. Checked in and stocked inventory throughout the facility. sales Consultant, 07/2016 to 11/2016
Sterling Commerce Group – Menomonee Falls, WI
Completed and mailed bills, contracts, policies, invoices and checks. Accessed computerized financial information to answer question related to specific accounts. Matched purchase orders with invoices and recorded the necessary information. Negotiated and finalized sales contracts.
Suggested accessories and complementary purchases. Accepted and processed returns.
Worked collaboratively in team environment.
Effectively managed a high-volume of inbound and outbound customer calls. Captioning assistant, 12/2014 to 10/2015
CapTel, Inc. – Milwaukee, WI
Typed 45 wpm while captioning calls.
Answered a constant flow of customer calls with up to 10 calls in queue per minute. Managed calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Cashier/cook, 04/2013 to 07/2014
Speedway – Milwaukee, WI
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Communicated with vendors regarding back order availability, future inventory and special orders. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Answered product questions with up-to-date knowledge of sales and store promotions. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Asked open-ended questions to assess customer needs. Assisted customers with food selection, inquiries and order customization requests. Set up and explained new membership contracts.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Associate of Arts: Audio Production, 2018
Milwaukee Area Technical College - Milwaukee, WI