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Customer Service Inventory prep work with the public for over 18 years

Henderson, NC
March 27, 2018

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**** ** ** *** *. Henderson N.C. 27537

Exceptional leader talented at second person to the deli manager, that set me up and gave me confidence to be deli manager. Technically-savvy with outstanding relationship building, training and presentation skills.

Highly ambitious with background in sales, marketing and advertising. Expertise in market analysis, forecasting and client needs assessments.

Client-focused Sales Representative with 8+ years of providing solutions to customers. Solid understanding of the systems and program areas.

Experienced professional with strong leadership and relationship-building skills. Just a hard worker who is willing to learn and determine to accomplish whatever tasks are put in front of me. Been workings since I was 17 years old had a kid at a young age, and since then been doing nothing but working. Just looking for an opportunity to prove how good of a worker I am.


Strong verbal communication

Process implementation


Extremely organized

Conflict resolution


AUG. 1997 – AUG. 2000

Sale Assoicate / Walmart Henderson North Carolina

Prepared merchandise for sales floor.

Directed individuals to merchandise locations.

Suggested accessories and complementary purchases.

Kept work areas clean and neat at all times.

Provided repeat customers with exceptional care and attention.

Operated a cash register for cash, check and credit card transactions with 100 % accuracy.

Mentored new sales associates to contribute to the store's positive culture.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Welcomed customers into the store and helped them locate items.

Handled all customer relations issues in a gracious manner and in accordance with company policies.

Cleaned and organized the store, including the checkout desk and displays.

Worked collaboratively in team environment.

Maintained established merchandising standards, including window, sales floor and promotional displays.

AUG. 1999– OCT. 2003

Head stocker cashier Department manager / Winn-Dixie Henderson North Carolina

Reordered inventory when it dropped below predetermined levels.

Priced merchandise, stocked shelves and took inventory of supplies.

Cleaned and organized the store, including the checkout desk and displays.

FEB. 2005 – JUN 2017

Head Deli Assoicate and Deli Manager also frozen food / Food Lion Henderson North Carolina

Developed new process for employee evaluation which resulted in marked performance improvements.

Opened new inventory and rotated stock by dates to maintain freshness.

Responded to telephone inquiries regarding available products and services.

Kept work areas clean, neat and sanitized according to requirements.

Maintained calm and professional demeanor in all situations.

Took special orders for event catering and party trays.

Provided exceptional customer service to all guests, even in peak business periods.

Listened to customer needs and suggested additional menu items as appropriate.

Demonstrated integrity and honesty while interacting with guests, team members and managers.

Greeted customers and provided excellent customer service.

Maintained high standards of customer service during high-volume, fast-paced operations.

Built loyal clientele through friendly interactions and consistent appreciation.

Cross-trained and coordinated scheduling with team members to ensure seamless service.

Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.

Followed food safety procedures according to company policies and health and sanitation regulations.


MAY 2008

High School Diploma / Cornerstone Christian Correspondence School, Townsend, GA


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