Customer Service Manager

Daniella Novas

**** ****** ****** *** ** Bronx, NY 10452

347-***-**** • *************@*****.***

EDUCATION

Lehman College, City University of New York, Bronx, NY Bachelor of Science in Nursing, Accelerated Program, Cum Laude GPA: 3.52 September 2017 DePauw University, Greencastle

Bachelor of Arts in Communication May 2013

ACHIEVEMENTS

• Posse Foundation Full Tuition Leadership Scholarship, 2009-2013

• Dean’s List – Fall 2015, Spring 2016, Summer 2016, Fall 2016, Winter 2017, Spring 2017

• Volunteer-Parkchester Annual Health Initiative, 2017 CLINICAL EXPERIENCE

Medical-Surgical James J. Peters VA Medical Center Fall 2016 Psychiatric-Mental Health Mount Sinai St. Luke’s Hospital Winter 2016 Acute Care James J. Peters VA Medical Center Spring 2017 Pediatrics/Labor & Delivery Bronx-Lebanon Hospital Center Spring 2017 Community Health North Central Bronx Hospital Spring 2017 Chronic Care Jacobi Medical Center Summer 2017

PROFESSIONAL EXPERIENCE

NYU Langone Health New York, NY January 2018-Present Staff Nurse (SICU)

• Provides critical care nursing in the Surgical Intensive Care Unit.

• Responsible for continuous monitoring and assessment of assigned patients.

• Maintains and records accurate and detailed flowsheets of patient’s conditions.

• Reports any symptoms and changes in patient’s condition.

• Injects fluids medication and blood products through IV’s or direct injection

• Active communication with members of the health care team American Apparel New York, NY August 2014-July 2016 Assistant Store Manager

• Supported store manager with all store functions

• Interviewed and trained all employees to deliver outstanding customer service

• Maintained daily record of all transactions and generated reports for store manager

• Handled weekly schedules according to payroll policies

• Addressed customer inquiries and resolved complaints

• Reorganized sales floor to meet customer demands Multicultural and International Life Office Greencastle, IN August 2009 – May 2013 Office Assistant

• Supported the Director of Multicultural and International student services

• Greeted guests to the Multicultural and International Life Office by answering questions and concerns

• Prepared immigration documents such as social security letters

• Created Power Point Presentations and presentation boards

• Managed deliveries and served as a liaison to other departments

• Worked with Microsoft Word, Excel, Outlook, Power Point, and Access LICENSURE & CERTIFICATIONS

• Basic Life Support (BLS)- CPR/AED, Exp. 2018

• NYS Board of Nursing License Number: 741986

LANGUAGE SKILLS

• Fluent Spanish

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