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Customer Service Part Time

Location:
Pietermaritzburg, KZN, South Africa
Posted:
March 27, 2018

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Resume:

Curriculum Vitae

Of

Ms Mbali Precious Mchunu

I am passionate in working with people. I am loyal, honest, and hard-working individual. I have developed good interpersonal communication skills and good public speaking skills which allow me to be effective and productive. I have an ability to prioritize issues and other work related matters, comply with time frame, ability to work under pressure but most of all I am eager to learn and computer literate (end-user computing and information processing skills).

PERSONAL DETAILS

Name :

Mbali Precious Mchunu

Email :

ac4xzm@r.postjobfree.com

Postal Address :

27 Armstrong Drive Road

Wembley, Pietermaritzburg

3201

Location :

1859 Mpumuza location

Zwartkop 3206

Contact number :

078-***-****

061-******* '061-*******

Age

30

Gender

Female

Identification number

880**********

Has driving license

Learners Licence

Employment equity

African

QUALIFICATION

Highest standard passed

Matric

Name of the school attended

:KwaMncane High School

Location

Pietermaritzburg (KZN)

Subjects passed

:Isizulu, English, Geography, Biology, mathematical Physical Science

Duration

Other qualification

: 2000-2005

Name of institution

: University of South Africa (UNISA)

Name of qualification

: Social Auxiliary work Certificate

Duration

: 2 years

Name of Institution

: University of South Africa (UNISA)

Name of qualification

: Bachelor Degree of Social Work

( incomplete)

Duration

: 4 years

Name of institution

: Oxbridge Academy

Name of the qualification

: Medical secretary (diploma in progress)

Type of studying

: Part Time (online)

Duration

WORK EXPERIENCE

3 years

Name of the company

: Daymed Private Hospital

Current Position

: Administration officer

DUTIES

Management of office equipment, managing clerical duties and other administrative duties. Booking meetings electronically and telephonically, arranging and coordinating meetings. Attending clients and students queries personally, telephonically and systematically. Marketing the college, manage budget for the administration, facilitating communication studies. Printing and binding study material, typing, filling and storing documents.

Name of the company : Dr Chohan (dental surgeon)

Position : Receptionist and dental assistant

Period : +2 years (07 August-2014 to 14 December 2016)

Reason for leaving : It was a part time position

DUTIES

Manage all customer calls and emails within required response rate, develop stronger relationship with patient and provide professional customer service support. Opening new files and filing away files. Confirm dental benefit with medical aid department Use initiatives and be proactive in resolving customer queries. Knowledge and adherence of all customer service processes and managing patient's appointment. Knowledge and adherence of all dental rules, policies and regulations as well as performing side chair duties.

Name of the company : Lynn- Main Attorneys

Position : Administration officer

Period : I month

Reason for leaving : it was a fixed contract

DUTIES

Ensuring that the correct procedure is followed when logging into legal suit cases on the system, Courteously call clients notify them about their outstanding balance on their account, ensuring that the volume of open overdue cases are done, assisting with taking calls when incoming call volumes increases as well as ensure that all complaints are attended to. Arrange meetings, transcribe, compile and dispatch minutes, opening new files, storing and filling documents.

Career highlights

Being an office administrator, receptionist and dental assistant, has broaden my experience and capabilities as I developed interpersonal communication skills, public speaking as well as skills in operating various machines and material handling skills. I am independent, hardworking and computerized (Microsoft excel, word, outlook live),

Interest/Hobbies : Read and exercising

OBJECTIVES

To be a top performer and excel at what I do

REFERENCES

DAYMED PRIVATE HOSPITAL

Name and surname : Sr L Mabaso

Reference Type : Supervisor

Contact number : 033********/062*******

DR CHOHAN (DENTAL SURGEON)

Name and surname : Ms S Jamal

Reference type : Supervisor

Contact number : 033*******/083755988

LYNN-MAIN ATTORNEYS

Name and Surname : AWD Williamson

Reference type : Employer

Contact number : 082-***-****' 033-***-****



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