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Customer Service Manager

Location:
Fridley, MN
Posted:
March 26, 2018

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Resume:

Jan Rangel

Minneapolis, MN *****

ac4xpy@r.postjobfree.com

612-***-****

To apply my diverse experience and skill set to a career position that makes full use of my skills, work ethic and the ability to get things done and provide a positive customer experience

WORK EXPERIENCE

Paralegal

Jeffrey B. Ring and Associates - Minneapolis, MN - January 2017 to Present

Manage a criminal law practice and caseload of 100+ including management of court cases, for the attorney with all pertinent data needed for defense of a client in a criminal case. Manage an extremely busy phone system, functioned as primary liaison to clients and ensured a consistently positive client experience. Client customer service and scheduling are the most active portion of my position which makes time management critical. Customer liaison service including explaining to client the process of going to court, what the criminal penalties are, what the client's obligations are while their case is pending, speaking to law enforcement agencies and prosecutorial offices to gather information on an existing case and an ongoing investigation, as well as communication with various courts in Minnesota and other states. Ensure each case complies with court rules and procedures as well as any changes to e-filing in State and Federal Court. Responsible for the flow of information from client to the attorney Familiarity with every variable in procedure on a county by county basis in Minnesota as well other state's procedures and license ramifications attached to driving charges. Handle and manage paper records as well as digital records including electronic filing in Federal and State Court.

Co-Owner/Manager

Gypsy Family Productions - Minneapolis, MN - March 1994 to Present

Manage all phases of musical group consisting of 8 members and 4 crew members including bookings, travel arrangements, lodging, venue confirmation, contract and rider negotiations, advertisement and sales. In charge of all commercial development and performance for local companies.

Paralegal/Office Manager

Murad Defense, P.A. - Minneapolis, MN - July 2015 to December 2016

Manage a criminal law practice and caseload of 50+ including management of court cases, for the attorney with all pertinent data needed for defense of a client in a criminal case. Manage an extremely busy phone system, functioned as primary liaison to clients and ensured a consistently positive client experience. Client customer service and scheduling are the most active portion of my position which makes time management critical. Customer liaison service including explaining to client the process of going to court, what the criminal penalties are, what the client's obligations are while their case is pending, speaking to law enforcement agencies and prosecutorial offices to gather information on an existing case and an ongoing investigation, as well as communication with various courts in Minnesota and other states. Ensure each case complies with court rules and procedures as well as any changes to e-filing in State and Federal Court. Responsible for the flow of information from client to the attorney Familiarity with every

variable in procedure on a county by county basis in Minnesota as well other state's procedures and license ramifications attached to driving charges. Handle and manage paper records as well as digital records including electronic filing in Federal and State Court.

Office Specialist

Hennepin County - Minneapolis, MN - May 2014 to July 2015

Office specialist involves answering phones and directing the callers to where they need to go for information/ data entry/deposit of cash and checks for child support payments and miscellaneous secretarial duties. I could handle a large load of people and process them to where they needed to address their needs. I have worked with Child Support workers in communicating with their clients. Was responsible for management paternity court calendar each week including advising county attorney, child care worker, guardian ad litem, social worker and court the status of the people on the calendar for the day.

Pharmacy Assistant/Cashier

Target Corporation - Fridley, MN - November 2013 to May 2015

Customer service position involved in dispensing prescription drugs. This included verifying the identity of patient, locating and confirming prescription with pharmacist and technicians, assisting in resolving prescription conflicts, and completing the sale.

Goldberg Bonding Company

Bonding Agent/Court Liaison

Goldberg Bonding - Minneapolis, MN - January 2013 to June 2013

Acted as a surety and pledge money or property as bail for the appearance of persons accused in court. Made arrangements to secure customers' release from jail in a short period of time. Responsible for incoming calls, screening of information and sale of bail bonds to an individual. Appear at court to inform people of process of bailing a person out of jail and requirements. Work with attorneys to secure and execute the bail out process.

Paralegal/Office Manager

The Law Office of John J. Leunig - Saint Louis Park, MN - April 1998 to July 2012

Manage a criminal law practice and caseload of 100+ including management of court cases, for the attorney with all pertinent data needed for defense of a client in a criminal case. Manage an extremely busy phone system, functioned as primary liaison to clients and ensured a consistently positive client experience. Client customer service and scheduling are the most active portion of my position which makes time management critical. Customer liaison service including explaining to client the process of going to court, what the criminal penalties are, what the client's obligations are while their case is pending, speaking to law enforcement agencies and prosecutorial offices to gather information on an existing case and an ongoing investigation, as well as communication with various courts in Minnesota and other states. Ensure each case complies with court rules and procedures as well as any changes to e-filing in State and Federal Court. Responsible for the flow of information from client to the attorney Familiarity with every variable in procedure on a county by county basis in Minnesota as well other state's procedures and license ramifications attached to driving charges. Handle and manage paper records as well as digital records including electronic filing in Federal and State Court.

Sales Associate/Customer Liaison

Minar Ford - New Brighton, MN - May 1994 to December 1995

Sales of new and used cars as well as aftermarket products. Customer liaison between service department and financial department.

Paralegal/Office Manager

Allan Caplan and Associates - Minneapolis, MN - November 1985 to April 1994

Manage a criminal law practice and caseload of 50+ including management of court cases, for the attorney with all pertinent data needed for defense of a client in a criminal case. Manage an extremely busy phone system, functioned as primary liaison to clients and ensured a consistently positive client experience. Client customer service and scheduling are the most active portion of my position which makes time management critical. Customer liaison service including explaining to client the process of going to court, what the criminal penalties are, what the client's obligations are while their case is pending, speaking to law enforcement agencies and prosecutorial offices to gather information on an existing case and an ongoing investigation, as well as communication with various courts in Minnesota and other states. Ensure each case complies with court rules and procedures as well as any changes to e-filing in State and Federal Court. Responsible for the flow of information from client to the attorney Familiarity with every

variable in procedure on a county by county basis in Minnesota as well other state's procedures and license ramifications attached to driving charges. Handle and manage paper records as well as digital records including electronic filing in Federal and State Court. Managed hiring of support staff, monitoring work of the staff including secretaries, associate attorneys, law clerks and investigators.

Co-Owner

Excel Communications - Brooklyn Center, MN - June 1988 to January 1990

Co-owned and managed a small answering service with 30 incoming lines and a client based of 165 clients. Managed operations as well as performed duties of an answering service agent to client. Business was sold.

EDUCATION

Certificate in Business Administration/Administrative

Rasmussen Business College - Saint Paul, MN

ADDITIONAL INFORMATION

Software Applications:

Microsoft Office 365

Including Word, Excel, Powerpoint, Outlook

Drop Box

Google Drive

Rocketmatter

Prism (State of Minnesota Database system)

Federal and State E-File System



Contact this candidate