Bachelor of Business Administration with a concentration in Hospitality management graduated, andactively pursuing a finance internship to increase my knowledge and professional background in theAccounting & Finance field as I complete my Masters of Business Administration in Finance.
Bilingual (Spanish) Low-basic knowledge of French and Portuguese
Proficient in Microsoft Word, Excel, Power Quick problem solverPoint Problem-solvingLeadership studies Customer service orientedOutgoing and energetic Sales expertiseDecision-making Spanish fluency
Total Tennis Camp Hotel Management Intern, 05/2016 to 08/2016Total Tennis – Saugerties, NY
Greeted, registered and assigned rooms to guests of hotels or motels.Answered department telephone calls rings, using correct salutations and telephone etiquette.Recommended top dining and entertainment options for guests in Saugerties and surrounded area.Greeted and registered guests and issued keys.Made and confirmed reservations.Computed bills, collected payments and made change for guestsInvestigated and resolved customer inquiries and complaints in a timely and empathetic manner.Asked open-ended questions to assess customer needs.
Student Trained in Admissions and Recruitment, 10/2016 to CurrentTiffin University International Admissions – Tiffin, OH
Responsible for replying emails and answering phone calls from new applicantsWorked directly with International Affairs Director to achieve increase of international students
Researched and updated every student record in the system in order to have a clear understandingof what they needSupported International Adviser and its assistant with daily operational functions.Obtained and processed original or certified/attested documents sent by students from all over theworld
Server/Hostess, 10/2017 to CurrentAVI Food Systems – Tiffin, OH
Consistently provided professional, friendly and engaging service.Skillfully promoted items on beverage lists and restaurant specials.Followed all safety and sanitation policies when handling food and beverage to uphold properhealth standards.Routinely supported other areas of the restaurant as requested, including answering telephones andcompleting financial transactions for other staff.Demonstrated genuine hospitality while greeting and establishing rapport with guests.Guided guests through menus while demonstrating thorough knowledge of the food, beverages andingredients.Resolved guest complaints quickly and efficiently.Delivered quality service by providing a warm and welcoming environment.
Masters of Business Administration: Finance, May 2019Tiffin University -GPA: 3.75
Bachelor of Business Administration: Hospitality and Tourism Management Completed, Leadershipstudies,Tiffin University -GPA: 3.5
Tiffin University Dean's list for two years in a rowAthlete of the week nominated by GLIAC on march 2017Tiffin University International Excellence Scholarship in 2018Tiffin University Athletic Men's Tennis Scholarship from 2013-2018