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Customer Service Sales

Linden, VA, 22642
March 26, 2018

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Thanh Nguyen Phone: 540-***-****

**** **** ******** **.

Linden, Va., 22642 November 04, 2016


To who it may concern,

I am very interested in meeting to discuss your needs and solutions that I could bring to the table in regards to this position. I have the skill set to perform at a high level which includes; provide exceptional customer service, working knowledge of the warehouse environment, helping others realize their potential by providing a positive role model, as well as, helping and answering questions which co-workers may have. I have trained 3 people to work with the CASY recovery program and assisted with teaching others how to safely use powered equipment and work efficiently. My attendance is excellent and I am extremely reliable. I stay to the job assign to me is finished, provide feedback and communicate effectively with others, in and out of the department.

Please contact me to schedule an interview or have any questions about my skill set or experience. You can reach me at the phone number or email listed above. I look forward to hearing from you.


Thanh Nguyen


4631 Blue Mountain Rd., Linden, Va. 22642// Phone: 540-***-****// Email:


Experienced Goods Flow Co-worker adept at problem solving, customer service and am a motivated individual practiced in customer service, sales and inventory control. I have demonstrated an ability in improving store operations and have trained other workers. I am adaptable with strong leadership skills and focused on continually improving the process of moving goods (from door to floor). I have proven my ability to organize the work area and fast, efficient unloading process with a keen eye on safety.


Retail inventory Customer Service

Team Oriented Reliable

Shipping and Receiving Safety Oriented

Defect tracking Multi-tasking

Strong leader Exceptional problem solver

RF system familiarity Adaptable


Prepared stock for replenishing by following stacking arraignment and properly identifying of stock for departments.

Created new department procedures: Gatekeeping role and unloading trucks, strapping stocking of merchandise

Assessed departmental needs and directed work force to accommodate needs.


Ikea USA (Northern Va)

Goods flow co-worker 2 June 2012-present

Accurate stock inventory. Unloaded, picked, and staged loaded products for stocking. Resolved load quality issues in timely manner, including coordinating and processing damaged goods. Enter data into CASY to ensure correct credit and time for load issues. Cleared damaged items and loaded freight. Maintains high level of Customer Service. Worked together with various departments to ensure orderly replenishment duties.

Michaels Arts and Crafts (Woodbridge) March 2005-June 2012

Replenishment/Framer/Shipping and Receiving

High level of customer service. Unloaded trucks, checked in merchandise and prepared outgoing shipping. Custom Framing. Cashier and money responsibilities. Replenishment of merchandise including seasonal builds of displays (window and free standing), stockroom racking organization. Training new hires and project leader.


Woodbridge Senior High School 1990

Northern Virginia Community College 2011

Associate Degree in General Studies

George Mason University Present

Currently working on Bachelor of Arts in History

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