ATINDEHOU ACOCO MARIE DEBORAH
Scarborough, Ontario M1B2J1
BILINGUAL ADMINISTRATION OFFICER
Dedicated and client -focused, with 3+ years of experience in financial service sectors efficiently performing a wide range of client service and administrative duties.
Excellent rapport-building, customer service and listening abilities.
Clear verbal and written communicator with cross-cultural sensitivity, fluent in English and Fren
Proven ability to safeguard confidential information, effectively problem-solve and complete a high-volume of work within strict timeless while ensuring accuracy and quality interactions.
Flexible team member who welcomes new duties, thrives in a diverse fast-paced work environment, shares knowledge and ideas and readily assists others where needed to achieve team goals
Participated in the development and establishment of administrative procedures
Computer skills: MS Office ( Word, Excel, PowerPoint)
Bilingual Credit Administration Officer /B2B Bank Since December 2017
Analysed, verified, and processed the loan according the procedures of the company
Reconciled and corrected data in reports to ensure accuracy, completeness and compliance with operational procedures
Assisted in compliance and resolve matters with professionalism
Knowledge of financial database systems CPS, SIBL
Customer Service/Virgin Mobile September 2017
Provide quality and efficient customer service to members
Identified and resolved a wide variety of issues
Answered to the phone and dispatches messages accurately to the right department
Helped member to make a payment by credit card
Enter and modified customer orders in the business operating system
Customer Service/ Returns Desk -Canadian Tire July- September 17
Provided Superior service and solutions to customers
Explained to the clients the procedure of the return of merchandise
Receive and process payments by cash cheque, credit card or automatic debit.
Receptionist - Centre Francophone May 17-July 17
Services de santé /Volunteer-Toronto
Greeted and answered patients request
Helped patients to fill them administrative documents
Sorted and dispatched letters
Filled, faxed, scanned administrative documents
Coordinated and processed incoming/outgoing mail
Customer Service Jan 2013-Dec16
ENTREPRISE DOSSOU Ivory coast
Offered excellent bilingual service to 60+clients daily.
As reception back-up, greeted visitors in a warm and friendly manner and answered multi-line phone system.
Scheduled and confirmed appointments for customers
Ordered office supplies and maintained inventory
Excellent organizational skills and able to handle multiple tasks efficiently
Entered client registration information into MS Excel and Word database
Efficiently processed premium accounting and financial data entry.
Opened and distributed incoming regular and electronic mail and other material and co-ordinate the flow of information internally and with other departments and organizations
Canada Investment Funds Certificate (IFIC) March 18 -May 18 Seneca College
IETLS International English Testing System Jan18-March 18
George Brown College
English as a Second Language/Certificate March17-May 17
Language for Workplace Connections /Training April17-May17
High School diploma 2003 Cours Secondaire-Protestant Ivory coast
College Diploma Finance 2007 Agitel Formation- Ivory Coast