Resume

Sign in

Customer Service Data Entry

Location:
Toronto, ON, Canada
Posted:
March 25, 2018

Contact this candidate

Resume:

ATINDEHOU ACOCO MARIE DEBORAH

Rotary Drive,

Scarborough, Ontario M1B2J1

438-***-****

ac4xfn@r.postjobfree.com

BILINGUAL ADMINISTRATION OFFICER

QUALIFICATIONS

Dedicated and client -focused, with 3+ years of experience in financial service sectors efficiently performing a wide range of client service and administrative duties.

Excellent rapport-building, customer service and listening abilities.

Clear verbal and written communicator with cross-cultural sensitivity, fluent in English and Fren

Proven ability to safeguard confidential information, effectively problem-solve and complete a high-volume of work within strict timeless while ensuring accuracy and quality interactions.

Flexible team member who welcomes new duties, thrives in a diverse fast-paced work environment, shares knowledge and ideas and readily assists others where needed to achieve team goals

Participated in the development and establishment of administrative procedures

Computer skills: MS Office ( Word, Excel, PowerPoint)

WORK EXPERIENCE

Bilingual Credit Administration Officer /B2B Bank Since December 2017

Analysed, verified, and processed the loan according the procedures of the company

Reconciled and corrected data in reports to ensure accuracy, completeness and compliance with operational procedures

Assisted in compliance and resolve matters with professionalism

Knowledge of financial database systems CPS, SIBL

Customer Service/Virgin Mobile September 2017

Provide quality and efficient customer service to members

Identified and resolved a wide variety of issues

Answered to the phone and dispatches messages accurately to the right department

Helped member to make a payment by credit card

Enter and modified customer orders in the business operating system

Customer Service/ Returns Desk -Canadian Tire July- September 17

Provided Superior service and solutions to customers

Explained to the clients the procedure of the return of merchandise

Receive and process payments by cash cheque, credit card or automatic debit.

Receptionist - Centre Francophone May 17-July 17

Services de santé /Volunteer-Toronto

Greeted and answered patients request

Helped patients to fill them administrative documents

Sorted and dispatched letters

Filled, faxed, scanned administrative documents

Coordinated and processed incoming/outgoing mail

Customer Service Jan 2013-Dec16

ENTREPRISE DOSSOU Ivory coast

Customer Service/Reception

Offered excellent bilingual service to 60+clients daily.

As reception back-up, greeted visitors in a warm and friendly manner and answered multi-line phone system.

Scheduled and confirmed appointments for customers

Ordered office supplies and maintained inventory

Excellent organizational skills and able to handle multiple tasks efficiently

Administration/Data Entry

Entered client registration information into MS Excel and Word database

Efficiently processed premium accounting and financial data entry.

Opened and distributed incoming regular and electronic mail and other material and co-ordinate the flow of information internally and with other departments and organizations

EDUCATION

Canada Investment Funds Certificate (IFIC) March 18 -May 18 Seneca College

IETLS International English Testing System Jan18-March 18

George Brown College

English as a Second Language/Certificate March17-May 17

Language for Workplace Connections /Training April17-May17

ACCES Employment-Toronto

High School diploma 2003 Cours Secondaire-Protestant Ivory coast

College Diploma Finance 2007 Agitel Formation- Ivory Coast



Contact this candidate