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Customer Service Human Resources

Toronto, ON, Canada
March 25, 2018

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Saliga Premakumar

Cell: 647-***-****



• Team Leader with a year-long experience in orienting and training new employees

• Working towards CHRP designation

• Experienced in providing customer service in a positive manner in a fast-paced and dynamic retail environment

• Strong communication skills with proficiency in MS Office and Internet and social media

(Instagram, Facebook, Twitter, LinkedIn)

• Ability to establish and maintain effective working relationships with colleagues and stakeholders, while taking on leadership roles

• Bilingual in English and Tamil, both verbal and written EDUCATION

Post Graduate Certificate in Human Resources Management (Anticipated 2018) George Brown College, Toronto ON

• Relevant course work includes Training and Development, Recruitment and Selection, and Occupational Health and Safety

Bachelor of Arts, Psychology (2013 - 2017)

York University, Toronto ON

• Relevant course work includes Business Administration and Human Resource Management WORK EXPERIENCE


Cash Office Administrator (January 2017 – Present) Front End Supervisor (December 2016 – Present)

Customer Service Representative (April 2015 - December 2016)

• Promoted from Customer Service Representative to Front End Supervisor within 1.5 years

• Screened 140 job applicants during National Hiring Day and conducted behavioural interviews

• Working alongside other supervisors to ensure everyone is working at optimal capacity to maximize employee morale and customer service objectives

• Check and balance cash collections daily, accountable for daily cash float and balancing tills

• Analyze and file retail reports to ensure the integrity of the transactions and the methods of tender

• Create daily summary folders of the previous business day and file them away securely

• Review all return transactions in order to determine any suspicious or fraudulent activity COSMETICA LABORATORIES INC. (April 2014 - August 2014) Data Analyst

• Collected past data entries of lab assistants and filed all information in an organized format

• Created spreadsheets and mandatory forms using Microsoft Excel for production-line employees to keep track of completed training programs


Program Facilitator (January 2018 - Present)

AMPED Arts Business Program - City of Toronto

• Designing to deliver a business workshop for underserved youth equity groups aged 18-24 years, to integrate entrepreneurial skills with their passion for creative arts

• Conduct a needs analysis and create sample lesson plans Mathematics and Language Tutor (October 2014 - January 2016) Math Tuition Center

• Mentored children from grades 1-8 in mathematics and language ABA Therapist (February 2014 – March 2016)

South Asian Autism Awareness Center (SAAAC)

• Worked as an Applied Behaviour Analysis therapist with autistic children from the South Asian community

• Used techniques such as positive reinforcement to foster motor, verbal and spatial skills

• Worked closely with inaudible and nonverbal students Linguistics Lab Research Analyst (May 2015 - September 2015) York University

• Worked alongside Dr. Narayan at York University assisting his research in coding pronunciation of the Tamil language that was spoken by mothers to their infants Student Tutor (September 2007- June 2009)

Buchanan Public School

• Assisted autistic students (12-13 year olds) with after school academic support AWARDS AND ACHIEVEMENTS

• Prevented theft through the RWD program (Recovery Without Detention) by saving Lowes thousands of dollars against damages and cost (July 2017)

• Published an online article in the Lifestyle section of Tamil Culture (April 2016)

• Received “Volunteer of the Month” (SAAAC, March 2015)

• French Completion Award (SATEC @ W.A. Porter Collegiate, 2013)

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