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Microsoft Office Customer Service

Location:
Karachi, Sindh, Pakistan
Salary:
5000
Posted:
March 25, 2018

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Resume:

*-*, */**, ********* No.*

Karachi, Pakistan.

Contact # 034*-*******, 031*-*******

E-mail: ac4xe6@r.postjobfree.com

PROFESSIONAL SUMMARY

A dedicated and confident individual with the experience of more than 10 years in fields like Management, Education, Business Development, Security, Customer Care, Human Resources and Sports. Is able to work independently and use in-house resources effectively.

PROFESSIONAL EXPERIENCE

AT PRESENT

Visiting Faculty Member at DadaBhoy Institute of Higher Education.

(From 2016 till present)

Key Responsibilities/ Duties included, but were not limited to:

Planning instructions and assessment to ensure curriculum implementation.

Designing or contributing to the design of the course curriculum.

Sharing instructional resources and materials with students.

Promoting a safe and supportive learning environment.

Planning learning activities based on the needs of group and specific individual needs within the group.

Event Manager at 4 U Services

(From 2016 till present)

Key Responsibilities/ Duties included, but were not limited to:

Coordinate details of events.

Organizing and handling client queries and troubleshoot on the day of the event to ensure that all runs smoothly and to budget.

Managing operational and administrative functions to ensure specific projects are delivered efficiently.

Providing leadership, motivation, direction and support to the team.

Travelling to on-site inspections and project managing events.

Being responsible for all project budgets from start to finish.

EDUCATIONAL

Faculty Member at Ali Intermediate College.

(From 2016 till 2017)

Key Responsibilities/ Duties included, but were not limited to:

Planning instructions and assessment to ensure curriculum implementation.

Designing or contributing to the design of the course curriculum.

Sharing instructional resources and materials with students.

Promoting a safe and supportive learning environment.

Planning learning activities based on the needs of group and specific individual needs within the group

Faculty member at Beacon-house School System (From 2013 to 2016)

Key Responsibilities/ Duties included, but were not limited to:

Preparing lesson plans, teaching classes and evaluating student progress

Encouraging students and acting as teacher–advisors for students

Maintaining discipline in the classroom

Running extracurricular sports, clubs and activities (voluntary)

Communicating with parents about students’ progress

H.R & RECRUITMENT

Assistant Recruiting Manager at Ghaffar & Co. (From 2012 till 2013)

Key Responsibilities/ Duties included, but were not limited to:

Contacting with candidates by following & managing the prescribe pipeline.

Scheduling interview with candidates, briefing & de-briefing candidates before & after interview.

Managing timely documentation of all conversations with candidates within internal database.

Assisting generating leads from conversations with the candidates.

Presenting candidates to our management team for applying quality of standards.

Keeping record of all the candidates agreeing to sign-in the contract with the company.

CUSTOMER-CARE

Customer Service Representative at Karachi Electrical Supply Company.

(From 2011 to 2012)

Key Responsibilities/ Duties included, but were not limited to:

Answering in-coming calls.

Dispatching complaints to the concern centers.

Rectifying complaints status from the centers & consumers.

Backing the in-charge on the floor when needed.

Leading the different campaigns as per requirement.

Monitoring cum Customer Care Officer at Tyco Fire & Security Pakistan Private Limited. (From 2007 to 2011)

Key Responsibilities/ Duties included, but were not limited to:

To access signals received from different customers.

Analyzing the situation & tacking necessary action effectively & efficiently.

Controlling of Response force.

Coordination with Police, Fire & Medical departments in case of emergencies.

Maintain Technician visiting report relating to solve & pending status.

Collection of data from customer & update data record.

Maintaining event register on daily basis.

Making sure that all in-coming issues received on Hotline, U.A.N & Monitoring are resolved.

Resolving issues relating to new uplinks, shifting & replacement of system.

To solve the force issues relating to any concern, Such as late response & many other.

Record issues regarding payments from strategic accounts and informing to the concern department.

Coordination with Technicians & Installers all over Pakistan & also holding documents relating to it.

OFFICE & CLERICAL

Computer Operator at Engineering Construction International Private Limited.

(From 2005 to 2007)

Key Responsibilities/ Duties included, but were not limited to:

Maintaining record of daily routine work.

Maintaining monthly reports & calculations.

Maintaining employee’s working details & their concerns.

Maintaining client’s relationship record.

Generating reports & recording all necessities relating to company & clients.

FREELANCE (ELECTRONIC MEDIA)

Worked as an Assistant Director/Shoot Coordinator at Pro-Motion Creative Work Shop. (From 2003 to 2005)

Key Responsibilities/ Duties included, but were not limited to:

Shoot Coordination & Management.

Responsible for scheduling all the shoots & features relating to it.

Solely handling all the financial matters.

Arranging out-door shoots to all parts of the country

Managing all the related documentations & necessities.

ACADEMIC QUALIFICATION

M.B.A- Marketing (DadaBhoy Institute of Higher Education)

Bachelors of Commerce (University of Karachi)

H.S.C (Intermediate Board of Karachi -Commerce)

O-Levels (Saint Michael’s Convent School- Computer Science)

Matriculation (Karachi Board -Science)

PROFESSIONAL ACHIEVEMENTS

Awarded Star Performance Award from Tyco Fire & Security for the year 2008.

Awarded Employee of the month for November, 2011 by K.E.S.C.

Awarded Special Performance Award for leading performance in the outbound campaign in the month of December, 2011 by K.E.S.C.

ACADEMICS ACHIEVEMENTS:

Rewarded numerous medals & certificates for achieving top positions in the participated sports events.

Rewarded for regular Attendance during the academic year.

Rewarded certificates for the participation in extra-curricular activities.

ADDITIONAL QUALIFICATION/TRAINIG & COURSES:

Basic Air Ticketing & Tariff Course (GRACE INSTITUTE OF TECHNOLOGY, OBTAINED 90%)

Advance Fare & Ticketing Course (GRACE INSTITUTE OF TECHNOLOGY, OBTAINED 92%)

Microsoft Office Certified Course (HELP-LINE ACADEMY)

SKILLS & STRENGHTS:

Proficient in Microsoft Office (Word, Excel & Powerpoint).

Fluency in speaking & written languages English & Urdu.

Excellent Presentations & Communications Skills.

Part of a Professional Cricket Club since past 5 years. Excellent in sports (especially Foot-Ball, Basket-Ball, Base-Ball E.T.C) and also in-door (Badminton, Chess & others).

Competitive in Debates & Extra-Curricular activities.

PERSONAL INFORMATION:

Father Name: Muhammad Shahid

D.O.B: 18-June-1987

Religion: Islam

Marital Status: Married

Nationality: Pakistani

REFERENCE:

To be furnished upon request.



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