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Management Professional

Wichita, KS
March 27, 2018

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Amy Smith

**** *. ********* **. *******, KS 67215 316-***-****

Qualifications Summary

Effective and organized Property Management and Training Professional offering diverse experience that has proven to be constructive and profitable. Recognized for having strong employee training skills, customer service skills, exceptional property management abilities as well as being observant and meticulous at asset preservation and community relations. Experience

2017 – Present Property Manager, Capstone Real Estate Services In this career opportunity I was hired to rebuild a distressed property with 260 units involving market rate, section 8 as well as tax credit housing programs. Responsibilities include financial preparation and reporting, monthly variance report, financial narrative, overseeing of 8 staff members, marketing, collections, resident relations and resident retention efforts, invoice processing, rent collections, escalated tenant issues, policy implementation, on-site HR duties and many other management duties as needed. 2015 – 2017 Training Manager, Fidelity Management Corporation Multi-faceted position with diverse responsibilities which included directly assisting the President, on-site employee training, fair housing training for all employees, property improvement planning and execution, supervise new asset take-overs, human resource duties; recruiting and onboarding, budget and owner meeting preparations, reviewing current policies, updating policies, new policy implementation, timekeeping and rent concession calculations, United Way fundraising coordination, employee event planning and implementation, month end reporting; account variances, significant items, cash flow, provide direct support to all property staff, credit applications and new vendor registration, compliance monitoring; lease audits and fair housing, tenant and vendor account reconciliations, quarterly bonus calculations, annual performance reviews, review and update employee handbook annually, assist with supervision of 45 employees, resolve escalated customer and employee conflicts, team building and employee relationship management and other clerical duties as needed. 2005-2015 Property Manager, Perry Reid Properties

In this position I worked my way up from Assistant Manager to Property Manager within 5 years. Responsibilities included, rent collection, budgeting, resident relations and retention, contract administration, marketing, applicant background checks, administrative support to the Regional Manager, deposits, pricing and cost analysis, leasing, occupancy and financial reporting, general accounting, payroll calculations, vendor management, creating documents and addendums. Career Highlights

2009 – Part of a 3 person team that achieved Property of the Year within Perry Reid Properties 2010 – Named Assistant Manager of the Year within Perry Reid Properties 2011 – Promoted to Property Manager

2012 – Named Property Manager of the Year within Perry Reid Properties 2013 – Recognized for achieving less than 2% vacancy loss 2015 – Promoted to Office Manager with Fidelity Management Corporation 2016 – Promoted to Training Manager with Fidelity Management Corporation 2017 – Nominated for Best Support Staff Member within the AAGW Training and Certifications

2005-2014 – KHRC Tax Credit Certified

2013 & 2016 – Completed Fair Housing and Beyond with IREM 2005-2017 – Competed numerous Grace Hill courses

2017 – Received Fair Housing Specialist certification from NCHM Computer Proficiencies

AppFolio Property Manager Yardi Voyager MRI Microsoft Word Onesite Microsoft Outlook Microsoft Excel PowerPoint Publisher References Available Upon Request

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