Regional Sales Development Representative
May 2016 – February 2018
Special Markets BPO Analyst
A Specialty Property
2011 – April 2016
Quality Assurance Analyst
May 2010 – April 2011
Service Representative – Contract
McCamish BPO, an Infosys Company
January 2010 – April 2010
Business and Tax Solutions - Owner
RichKidd Ventures, LLC
November 2006 – December 2009
Customer Service Manager – Lead
February 2008 – November 2008
Sr. Licensed Financial Rep/ Business Specialist
Washington Mutual/WM Financial Services
January 2005 – January 2007
Project Management Administrator - Contract
Huber Engineering Woods via Kelly Services
October 2004 – December 2004
Legal Secretary- Contact
Georgia State Department of WC via Kelly
June 2004 – August 2004
Licensed Financial Specialist /Operations Specialist
February 2000 – November 2000
2016 – 2018
2013 - 2016
Special Projects Team (Metrics 28 and 29); Auditing; Root cause Analysis; Formulate and implement internal remediation plans and external remediation plans and action plans; Training and mentoring Processing Specialist; Defining and recommending process improvements; Quality Control and Assurance; Process Improvement using LEAN methodology; Prepared root cause analysis reporting for DOJ and CFPB; Created LPI Quick Checklist used to increase team overall Quality; Prevented losses in returned premium to escrow accounts targeted for excess balance refund; Recommended procedural changes to eliminate gaps in Exceptions processing; Selected for Director Project responsible for increasing functionality to MSP.
Project Management Professional Certification Training – FT Student
Lead on Quality and Operations Management; Project Risk Analysis; Resource Planning; Change Management; Project Status Reporting; Requirements Gathering; Client Relations Management; Quality Management and Design; New Business Audits; Monitor and Control Project Work; Security and Infrastructure Planning; Phase and Transition Management; Risk Management.
Risk Management; Requirements Gathering; Costing and Budgeting; Testing/ Quality Assurance/ Rollout/Support; Quality Design; System Migration; Process Design.
Partnered in Store Opening; Sales Management; Staffing; Merchandising; Floor Planning; Scheduling; Inventory Management
2005 – 2007
Growth Strategy Planning; Sales and Operations Management; Auditing Mortgage and Investment Transactions; Training.
2002 – 2004
Project Management; Vendor Management; Archiving; Requirements Gathering; Process Improvement; Auditing and Compliance; Process Management; Mergers and Acquisitions Support; Marketing Launch; Communications Manager.
2001 – 2002
Retail Sales; Audits; Standardized Company-wide Correspondence Resource; Best Practices;
Systems Implementation; Company-wide Standardization of Asset Management Processing; Best Practices; Work-flow Analysis; Auditing; Client Relationship Management; Process/System Integration; Requirements Gathering; Quality and Operations Management