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Relationship Manager, Project Coordinator, Marketing Coordinator

San Francisco, CA
March 27, 2018

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Rhon Richardson

Professional Summary

Job Title



Regional Sales Development Representative

Cox Automotive/Xtime

May 2016 – February 2018

Special Markets BPO Analyst

A Specialty Property

2011 – April 2016

Quality Assurance Analyst

Infosys BPO

May 2010 – April 2011

Service Representative – Contract

McCamish BPO, an Infosys Company

January 2010 – April 2010

Business and Tax Solutions - Owner

RichKidd Ventures, LLC

November 2006 – December 2009

Customer Service Manager – Lead


February 2008 – November 2008

Sr. Licensed Financial Rep/ Business Specialist

Washington Mutual/WM Financial Services

January 2005 – January 2007

Project Management Administrator - Contract

Huber Engineering Woods via Kelly Services

October 2004 – December 2004

Legal Secretary- Contact

Georgia State Department of WC via Kelly

June 2004 – August 2004

Licensed Financial Specialist /Operations Specialist

Wachovia Bank

February 2000 – November 2000


Professional Experience

2016 – 2018

2013 - 2016

Special Projects Team (Metrics 28 and 29); Auditing; Root cause Analysis; Formulate and implement internal remediation plans and external remediation plans and action plans; Training and mentoring Processing Specialist; Defining and recommending process improvements; Quality Control and Assurance; Process Improvement using LEAN methodology; Prepared root cause analysis reporting for DOJ and CFPB; Created LPI Quick Checklist used to increase team overall Quality; Prevented losses in returned premium to escrow accounts targeted for excess balance refund; Recommended procedural changes to eliminate gaps in Exceptions processing; Selected for Director Project responsible for increasing functionality to MSP.


Project Management Professional Certification Training – FT Student


Lead on Quality and Operations Management; Project Risk Analysis; Resource Planning; Change Management; Project Status Reporting; Requirements Gathering; Client Relations Management; Quality Management and Design; New Business Audits; Monitor and Control Project Work; Security and Infrastructure Planning; Phase and Transition Management; Risk Management.


Risk Management; Requirements Gathering; Costing and Budgeting; Testing/ Quality Assurance/ Rollout/Support; Quality Design; System Migration; Process Design.


General Management.


Partnered in Store Opening; Sales Management; Staffing; Merchandising; Floor Planning; Scheduling; Inventory Management

2005 – 2007

Growth Strategy Planning; Sales and Operations Management; Auditing Mortgage and Investment Transactions; Training.

2002 – 2004

Project Management; Vendor Management; Archiving; Requirements Gathering; Process Improvement; Auditing and Compliance; Process Management; Mergers and Acquisitions Support; Marketing Launch; Communications Manager.

2001 – 2002

Retail Sales; Audits; Standardized Company-wide Correspondence Resource; Best Practices;


Systems Implementation; Company-wide Standardization of Asset Management Processing; Best Practices; Work-flow Analysis; Auditing; Client Relationship Management; Process/System Integration; Requirements Gathering; Quality and Operations Management

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