Sales Customer Service

SIVA SANKAR S/O SUBRAMANIAM

Permanent Address Email

No.65, Jalan Limau Kasturi, *******@*****.***

Di Jalan Tepi Sungai, Telephone

Taman Wangi, Mobile: 010*******

***** *****.

Selangor Darul Ehsan.

PERSONAL PARTICULARS

NRIC No : 841***-**-**** Marital status : Married

Date of Birth : 03 DEC 1984 Race : Indian

Age : 33 years Religion : Hindu

Sex : Male Nationality : Malaysian

ACADEMIC ACHIVEMENTS

Diploma (2005- 2007)

Field of Study : Automobile Engineering

Institute/University : College WIT

Attended (1997-2001)

Field of Study : ART STREAM (SPM)

School : SMK Methodist Klang (ACS)

Grade : Pass

COURSE ATTENTED

Certificate (2009)

Field of Study : Occupational Safety & Health

Institute : NIOSH (National Institute of Occupational Safety & Health)

ISO 9001: 2000 (Internal Quality Management System Audit)

ISO 9001: 2000(Understanding, Documenting & Implementing Quality Management System)

PERSONAL DEVELOPMENT ACTIVITIES

I)SECONDARY LEVEL

Member of Dance Club

Member of Badminton Club

Member of PBSM

LANGUAGE PROFICIENCY

(Proficiency: 0=Poor - 10=Excellent)

Language

Spoken

Written

English

9

7

Bahasa Malaysia

9

7

Tamil

9

0

TOP SKILLS

(Proficiency: Advanced - Highly experienced; Intermediate - Familiar with all the basic

functionalities; Beginner - Just started using or learning the skill)

Skills

Proficiency

Microsoft Word

Advanced

Microsoft Power Point

Intermediate

Microsoft Excel

Intermediate

ACCPAC System

Beginner

SPECIAL SKILLS

Self-motivated with driving ambition and will to succeed

Able to adapt and respond effectively to a dynamic working environment

Possess good communication skills and have a pleasant personality

Possess good leadership quality

Can perform well individually and also as a team

Able to deliver results even under pressured environment

Capable to build a strong relationship with customers

Able to communicate with all level of people

WORKING EXPERIENCE

VITAR SDN.BHD

(JAN 2008- DEC 2009) – QA TECHNICIAN II

Salary : RM1500

Job Scope: inline checking(IPQC)

: outgoing checking(FPQC)

: incoming checking(IQC)

: attend to customer complaint.

: visit customer site regarding rejection of goods

BSSB LEATHER & FABRIC BEDS SDN.BHD

(JAN 2010-SEPTEMBER 2012)-IQC & QA TECHNICIAN (SENIOR)

Salary: RM 2000

Job scope: attend to customer complaint

: check the Fabric & Leather according to Master sample

: incoming, inline & outgoing checking

: prepare daily, weekly & monthly report

: open NCR for reject goods

: 3 operators working under my supervision(monitor them)

: create specification for the incoming goods and SOP for incoming & outgoing checking.

: set up Bed & Chair mock-up sample.

: liaise with suppliers.

TUPPERWARE BRANDS SDN.BHD

(OCTOBER 2012-NOVEMBER 2015)- QA EXECUTIVE

Salary: RM 3000

Job Scope: WATER FILTER

: handle customer complaint, water filter warranty and discrepancy replacement

: demonstrate water filter function to customers

: prepare reports based on the customer complaints and warranty & discrepancy

: liaise with supplier regarding water filter defect

: do sales & achieve the sales target

: PLASTIC PRODUCTS

: monitor incoming inspection

: handle customer complaint, warranty & discrepancy replacement

: prepare weekly & monthly report

: liaise with supplier regarding plastic products defect

: do sales & achieve the sales target

: TUPPERCHEF PRODUCTS (COOKWARE)

: monitor incoming inspection

: handle customer complaint, warranty & discrepancy replacement

: prepare weekly & monthly report

: liaise with supplier regarding cookware products defect

: do sales & achieve the sales target

: TUPPERCLEAN(WASHING PRODUCTS)

: monitor incoming inspection

: handle customer complaint, warranty & discrepancy replacement

: prepare weekly & monthly report

: liaise with supplier regarding cleaning products defect

: do sales & achieve the sales target

REMARK : Will go to visit customers regarding defect goods.

: Liaise with suppliers.

WHALEN FURNITURE SDN.BHD

(JANUARY 2016-JUNE 2016)-RETRENCHMENT DUE TO COMPANY WILL BE SHIFTING TO VIETNAM (QE ENGINEER)

Salary: RM3500

Job Scope: furniture SIGN-OFF (WHITE WOOD for Bed, Dining Table, Sofa & Chair, Bar Stool)

: incoming, inline & outgoing checking

: create Assembly Instruction (A.I)

: dimension inspection according to the AUTOCAD drawing

: QC check at customer site

: conduct drop test according to ISTA 1-6A

: conduct load test such as Impact Test, Tipping Test, Static Load Test, Rear Stability

Test, Arm Rest Test & etc.

: check finishing (colour) according to the colour panel.

: For every test will prepare a report.

: prepare weekly & monthly report

: attend to customer complaint

IKEA( SINGAPORE)

(SEPTEMBER 2016-JULY 2017)-CUSTOMER SERVICE OFFICER

Salary: SGD 1900

Job Scope: answering product and service questions

check the products and deliver to customers

EXPECTED REMUNERATION

MYR 4000 (NEGOTIABLE)

AVAILABILITY

IMMEDIATE

STATISTICAL INFORMATION

Travel Preferences : Moderate (25%-50%)

Relocation Status : SELANGOR

Own Transport : YES

REFEREE

Name : MR.ELAMARAN

H/P No : 017-*******

Position : QA MANAGER

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