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Manager Project

Boise, ID
March 27, 2018

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Alan R. Anderson, PMP

**** *. ***** ***** ***** Boise, Idaho 83703 208-***-**** a

March 27, 2018

SoftNice Inc.

Boise, Idaho


Dear Hiring Manager:

Please find enclosed my resume for a Project Manager position with SoftNice Inc. As an experienced manager in a leadership position and a certified Project Manager in the high-tech industry and state government, I am eager for an opportunity to contribute to your organization. As outlined in the attached resume, I bring a number of notable accomplishments including, project experience working on case-based applications involving medical and mental health records including both custom application and off the shelf installations. Also, I completed S crum Foundations, a course offered by ExecuTrain in 2013 and, have had some experience working in an Agile development environment. I am also very experienced in managing complex projects, schedules, budgets and change management initiatives across multiple organizations and regions.

I look forward to discussing the position with you. I can be reached at 208-***-****. Sincerely,

Alan R. Anderson, PMP


Alan R. Anderson, PMP

4598 W. Quail Ridge Drive Boise, Idaho 83703 208-***-**** a


General Manager and PMP credentialed Project Manager with working project/program experience. Managed interrelated projects across strong, weak, and balanced matrix organizational structures and geographical regions. Utilized PMBOKT M

methodologies to successfully manage technical, general, and business related projects to achieve strategic organizational goals and objectives. Ability to integrate different projects, products or processes into a connected, collaborative world. EXPERIENCE

State of Idaho

Division Chief/General Manager of Idaho Correctional Industries, 2 014 – 2017

● Led a State agency with 35 civilian employees and 400 inmate trainees. o Results: S ales Revenue

FY 2013 FY 2014 FY 2015 FY 2016 FY 2017

$8,086,510 $7,784,370 $8,599,861 $9,521,124 $9,771,905

● Managed the Accounting, Sales and Operations/Production departments.

● Consolidated IT infrastructure into one location and reduced resources to manage it.

● Optimized the agency’s Electronic Resource Planning (ERP) system to better fit the processes.

.Developed and lead cost initiatives throughout CI’s manufacturing and service organization ●

● Grew inmate vocational training opportunities while maintaining financial solvency for the agency.

Project Manager II, 2 011-2014

● Managed IT projects including:

o Implemented Senate Bill No. 1205 Web Infrastructure Treatment Services (WITS).

WITS was a case-based Electronic Mental Health Record (EMHR) implemented throughout the State of Idaho in partnership with Department of Health and Welfare, the Courts, and Juvenile Corrections. o Collected requirements and led the initiation phase (RFI/RFP) including the award and acquisition of an electronic health record (EMR) system up to and including vendor selection.

o Identified and collected requirements of the C orrectional Information System (CIS), a case-based application, in collaboration with the IT department. Implemented changes.

o Developed process flow diagrams and flow charts to identify system changes for change control of impacted processes.

Alan R. Anderson, PMP

4598 W. Quail Ridge Drive Boise, Idaho 83703 208-***-**** a

Hewlett Packard, Boise, ID

Engineering, Program Manager, Imaging and Printing Group (IPG) 2002-2010

● Managed new IPG consumer products from the design and development teams through product launch and life cycle management for North America.

● Participated, as a stakeholder, in a Six Sigma project team to develop a lifecycle strategy for customer warranty support options based on age of product and warranty length. Technical Support Engineer, 2 000-2002

● Planned and executed technical e-mail support process for the digital imaging group. Process implemented on schedule.

● Forecasted operational and technical e-mail support volumes and budgeted quarterly costs, developed process improvement initiatives.

Quality Consultant Associate, 1999-2000

● Monitored technical support agent skill sets and troubleshooting tools.

● Developed agent technical support tools, troubleshooting flow charts and processes which facilitated customers’ issue resolutions and reduced the costs for average handle times by agents.

● Analyzed, developed and implemented process improvements. Technician/Marketing Support, 1 996--1999

● Provided technical support for digital imaging product lines including cameras, scanners and inbox imaging software including: Photoshop, Corel, Paperport, Arcsoft, etc. Delivered on organizations customer satisfaction and average handle time metrics. EDUCATION

B.A., Management and Organizational Leadership

George Fox University, Newberg, OR

George Washington University, Washington, D.C

Graduate studies for Master’s Certificate in Project Management

● Completed required educational course work for PMP credential PROFESSIONAL DEVELOPMENT, TRAINING AND CREDENTIALS Project Management Professional/PMP credential, Project Management Institute, 2 011 - 2018 Six Sigma Green Belt, S ix Sigma Program Office, IPG Americas, 2 006 Divemaster, P rofessional Association of Diving Instructors, 2 007 APICS: MRP/CRP, The Educational Society for Resource Management, 1 994 Real Estate License, State of Idaho, 1 981--1984

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