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Customer Service Executive Assistant

Corpus Christi, TX
March 27, 2018

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Katie Reese

**** ******* ****


CELL 619-***-****

Work History:

**/****-*******: Hrs per week: 50, Executive Assistant, Kane Group LLC, 101 North Shoreline Blvd, Corpus Christi, TX 78401, Supervisor: Jerry Kane; 361-***-****; Contact: Please Contact Me First.

DUTIES: Assures confidentiality of all information; serves as a liaison for equipment and service contracts; creates administrative databases; prepares presentation (PowerPoint) and communication documents; performs fact-finding regarding information and performs in depth analysis and research in support of consultants; applies, interprets and communicates policies and procedures and serves as a resource for keys, placards; assists in resolving complex, highly sensitive and confidential administrative matters; daily responds to routine and non-routine information requests; develops, evaluates and ensures adherence to office procedures; researches, compiles, analyzes and applies information, making judgements on utilization of appropriate data; supervises, trains, evaluates work of support staff; serves as personal assistant to Principal; excellent communicator, both orally and in writing; responsible for hiring international candidates for positions within the company, assuring all documentation is correct, complaint and legal; understands the value of diversity and fosters a cultural work environment; responsible for maintaining/monitoring calendar for Consultants and Principal, scheduling, cancelling appointments/meetings when necessary; assists in the preparation of meetings; sends out appointment reminders to staff; takes note/minutes at meetings and transcribes immediately; monitors, accounting for all incoming and outgoing expenditures; assures all expenditures are within the planned budget; responsible and accountable for purchases, utilizing a purchasing card, while assuring fiscal responsibility; provides administrative oversight of the time and attendance program; responsible for maintenance of all department files; processes travel documentation for all company; receives visitors and telephone calls for the Principal; develops and maintains a positive, professional work environment; consults with staff resolving various problems/issues that arise; teams with all staff; determines priorities daily, sometime shifting priorities to meet deadlines; prepares all documents, reviews and processes for signature of the Principal, assuring the document format is correct, spelling, grammar, punctuation are correct; reminds individual staff members of upcoming events with the Principal.,

07/2015 – 09/2017: Hrs per week: 40, Senior Administrative Assistant, Psychology Department, Texas A&M University, Corpus Christi, TX 78412, Supervisor: Mari Alexander; 361-***-****; Contact: Yes.

DUTIES: I independently anticipate and provide responsive administrative support to facilitate completion of all organizational mission requirements. I service as the central point of contact for the College of Liberal Arts on all administrative matters. Some of this support includes: Greeting visitors, managing confidential materials/records, receives and screens incoming mail, emails, and answering inquiries (email or phone), phone calls; manages office calendars and schedules appointments for the Dean of Liberal Arts; assists the Senior Executive Assistant with managing, coordinating and maintaining the business and financial affairs for the College, including preparing travel requests, expense reports and gathering statistical data. This involves preparing very detailed travel itineraries, reviewing for accuracy and completeness, meeting agendas and other relevant documents/reports; coordinates and facilitates office meetings and events; ensures proper meeting rooms and equipment preparation are available, to include catering for on/off site events; works closely with the purchasing/acquisition, travel, accounting, payroll and other departments on campus daily to assure that the department is meeting university policy, goals, procedures, guidelines, and deadlines; coordinates and assists with external relations for the college; coordinates with the Senior Executive Assistant for the College of Liberal Arts; responsible for the outreach on university policies, procedures, guidelines, professional meetings, events/functions, and deadlines. Responsible for sending students and faculty to the Equal Opportunity Counselor when necessary, assuring the matter is held close-hold to myself and to others that may be involved; Communicates advice to management and staff on administrative activities, requirements, developments, issues and status. Promotes new processes, ideas and concerns. Computer Systems utilized/data bases daily such as:

1. Argos: Use for running reports for faculty and staff which documents a myriad of details regarding students (major/minor, advisor, transcripts, class schedules, admission lists).

2. Banner: Used for running reports for students, granting permissions for registrations, scheduling department classes, GPAs, required courses.

3. Canopy: Used for preparation of travel requests and expense reports.

4. BAM-Buy A&M: A web-based application that provides purchasing functionality and goes through the central procurement portal provided for and supported by Texas A&M University Systems for members.

5. FAMIS: Financial Accounting Management Information System utilized to assist Accounting in tracking budget.

6. Sail: Web based application for finding class schedules and professors for students, staff and faculty.

7. Astra: Master room scheduling system; web-based application used for knowing how many classrooms are available and the times they are available.

07/2014-07/2015: Hrs per week: 8 (part time), Food Specialist, HEB, Corpus Christi, TX 78413, Supervisor: Rocky Dumas; 361-***-****; Contact: Yes.

DUTIES: Uses suggested selling techniques to meet customers’ needs and increase/build department sales; decorates custom made cakes and regular production cakes; scans in items on SAP’s Telxon System for production; assures team complies with proper methods of utilizing machinery; assisted with customer complaints regarding issues within the bakery; advises upper management when new replacement equipment is needed, assuring replacement equipment complies with company standards; prepares, packages, and merchandises fresh products; coordinates with other departments; responsible for planning, managing and coordinating the total process for special orders from customers, assuring quality assurance takes place before product is delivered; takes custom orders from customers by telephone or in person; answers customer questions regarding products and assists them with selections and expense/cost; makes corrections on any product/order not complete or correct; advises senior management of issues when needed; provides assistance to other team members when needed such as preparation of documentation/reports or products; slices, packages, labels, and rotates products; uses various selling techniques to meet customer needs and build department sales; assists in technical areas as needed; assists team members with difficult problems or issues such as systems or customer issues; reviews final product(s) whether custom or stock before presenting to customers, assuring all was complete and correct regarding the order including decoration/design and pricing; contacts customers regarding custom orders that are delinquent and not picked up timely; merchandises product effectively; properly handles and maintains the operation of all equipment; makes regular announcements to inform customers of products; complies with Company Food Safety and Sanitation Standards; complies with departmental standard operating procedures and store operating procedures; designed the rearrangement of the workspace to flow more efficiently for greater ease of production; was voted “Best of the Best” at HEB, November 2014 for leadership, teamwork and creativity.

04/2012-08/2012: Hrs. per week: 40, General Sales Representative and Decorator, Nothing Bundt Cakes, 27540 Ynez Road, Temecula, CA 92591, Supervisor: Tate Dobbins; 951-***-****; Contact: Yes.

DUTIES: Excelled in role requiring the ability to handle a variety of customer services, administrative tasks and resolve customer issues with expediency; demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of clientele; held key roles in this position, not only handling customer relations, but also creative design, product assembly; opened the company doors each day to begin the day’s business and closed at the end of the business day; responsible for assuring documentation was complete and accurate for the day and securing the company; consistently praised by management for the quality and timeliness of attention to detail, exemplary customer service delivery, and team-player attitude; also received many accolades from the customers as well.

08/1999-02/2002: Hrs. per week: 40, Legal Assistant, Fletcher Law Firm, 700 South Main Street, Hopkinsville, KY 42240; Supervisor: Anne Isom; 270-***-****; Contact: Yes.

DUTIES: Legal/Assistant for the Senior Partner, responsible for assuring partner ’s calendar was ready for the day; was the receptionist for six different attorneys, taking messages, screening and returning calls and answering general questions from the clients; responsible for new client files, assuring proper documentation was included in the file for the attorney’s review; set up payments/billing for clients, communicating amounts and due dates to clients; maintained historical files of previous cases; made travel arrangements when asked; examined, prepared and processed a wide range of legal documents such as subpoenas, motions, hearings, and trial documents such as trial notebooks; responsible for reviewing legal documents for the accuracy of format, grammar, spelling and assuring information was accurate and complete; compiled notebooks, witness and exhibit lists; assisted attorneys, when needed, prepare for hearings and trials; responsible for getting documents for research for the attorneys at the Legal Library; developed spreadsheets for different attorneys; performed tasks related to general personnel such as pay, administrative actions and formulated solutions to various issues; took dictation from Mr. Fletcher daily for letters, memos, invoicing issues, staff related documents; assisted Mr. Fletcher in his campaign for Kentucky State Senate, canvassing door-to-door, attended political debates; typing letters to clients and colleagues, providing any needed documentation/information required; responsible for all incoming and outgoing mail; received visitors, directing them to the proper attorney;

Education: Presently enrolled in Texas A&M University, Corpus Christi, TX.

2008: Graduated from San Diego Culinary Institute, San Diego, CA;

1998: Graduated from Christian County High School, Hopkinsville, KY

Computer/Systems Skills: Very computer literate, strong, in-depth knowledge of the Microsoft Office Suite (Word, Excel, PowerPoint, Internet Explorer) with typing speed of 70 wpm. A&M University Systems currently utilized are: Argos, Banner, Canopy (for travel), BAM-Buy A&M, FAMIS, Sail and Astra.


Julie K. Hampton, Assistant United States Attorney

800 Shoreline Boulevard, #500

Corpus Christi, TX 78401

Work: 361-***-****

Mr. Louis Whetstone, General Manager, HEB Plus

5313 Saratoga

Corpus Christi, TX 78413

Work: 361-***-****

Mr. Carl J. Heckmann, Retired; former Deputy Director and Director at The Directorate of Contracting, Fort Campbell, KY

353 Camelot

Cadiz, KY 42211-9798

Phone: 270-***-****

Ms. Kimberly S. Bass, Contract Specialist, GS-13, DLA

11908 Henderson Court

Clifton, VA 20124-2000

Work: 703-***-****

June E. Gowen, Supervisory Contract Specialist

Corpus Christi Army Depot

Work: 361-***-****

Mr. Ben S. Fletcher, III, Attorney at Law,

Hopkinsville, KY: 270-***-****

Yves Fournier- Executive Pastry Chef at the San Diego Culinary Institute,

San Diego, CA: 619-***-****

*Letters of Recommendation can be provided upon request.

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