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Customer Service Representative

United States
March 27, 2018

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Seth Baxter

**** ********* ***, **** *****, IN 46814 260-***-****

Summary of Qualifications

Secret security clearance, familiarity with pay/benefits/entitlement programs in both civilian and military fields, human resources knowledge (including knowledge of laws, regulations, policies and procedures in the interpretation and application of HR regulator guidance), knowledge of military funeral honors and casualty assistance programs, expert understanding of Microsoft Office Suite, 7+ years administrative experience, above average communication skills, self-motivated, fast learner, customer service oriented, data gathering/entry, able to develop trends and analysis tools using data from reports.


Pursued B.S. in Liberal Arts, 2004-2006

Wabash College, Crawfordsville, IN


Aug 2011-Current

Indiana Army National Guard

Bloomington, IN

42A Human Resources Specialist

Current rank E4

6+ years of HRIS experience with multiple platforms.

Prepare and submit daily personnel status and strength reports for accountability and personnel tracking for A Company as well as Special Operations Command Forward – Lebanon; advises company, country team, and Special Operations Command-Central on personnel status changes

Supports nearly 445 soldiers in the Battalion S1 shop for 2-150th Field Artillery

Assist with unit readiness, assist NCOs with all personnel related matters with little supervision required

Directly tracks pay and entitlement issues for over 60 soldiers, as well as advises soldiers and command of pay, entitlements, and benefit programs

Works with unit, battalion, brigade, major command, and state level entities to resolve personnel issues

Assists BN Career Counselor and PSNCO with discharges, Enlisted Promotion System, reductions, awards, etc.

2 years’ experience issuing ID/CAC badges to soldiers, military retirees, and their dependents

Dec 2014-Aug 2016

K&K Insurance Ft Wayne, IN

Participant Accident Claims Examiner

Processed documents received from injured parties, medical providers, and member leagues to determine eligibility of new and existing claims and medical bills

Paid out eligible medical claims for injured parties

Provided excellent customer service while determining eligibility for claims

Researched and provided updates and pertinent information to assist in processing and handling of claims

Performed basic office administrative duties including fax machines, multi-line phone systems, word processing tasks, data entry, etc.

Maintained client files

June 2010-July 2014

The Janitors Supply Company Ft Wayne, IN

Customer Service Representative

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction

Assisted Sales Staff at Janitors Supply Company with existing customer orders, issues, and tailoring product options to individual needs

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