Summary of Qualifications
Secret security clearance, familiarity with pay/benefits/entitlement programs in both civilian and military fields, human resources knowledge (including knowledge of laws, regulations, policies and procedures in the interpretation and application of HR regulator guidance), knowledge of military funeral honors and casualty assistance programs, expert understanding of Microsoft Office Suite, 7+ years administrative experience, above average communication skills, self-motivated, fast learner, customer service oriented, data gathering/entry, able to develop trends and analysis tools using data from reports.
Pursued B.S. in Liberal Arts, 2004-2006
Wabash College, Crawfordsville, IN
Indiana Army National Guard
42A Human Resources Specialist
Current rank E4
6+ years of HRIS experience with multiple platforms.
Prepare and submit daily personnel status and strength reports for accountability and personnel tracking for A Company as well as Special Operations Command Forward – Lebanon; advises company, country team, and Special Operations Command-Central on personnel status changes
Supports nearly 445 soldiers in the Battalion S1 shop for 2-150th Field Artillery
Assist with unit readiness, assist NCOs with all personnel related matters with little supervision required
Directly tracks pay and entitlement issues for over 60 soldiers, as well as advises soldiers and command of pay, entitlements, and benefit programs
Works with unit, battalion, brigade, major command, and state level entities to resolve personnel issues
Assists BN Career Counselor and PSNCO with discharges, Enlisted Promotion System, reductions, awards, etc.
2 years’ experience issuing ID/CAC badges to soldiers, military retirees, and their dependents
Dec 2014-Aug 2016
K&K Insurance Ft Wayne, IN
Participant Accident Claims Examiner
Processed documents received from injured parties, medical providers, and member leagues to determine eligibility of new and existing claims and medical bills
Paid out eligible medical claims for injured parties
Provided excellent customer service while determining eligibility for claims
Researched and provided updates and pertinent information to assist in processing and handling of claims
Performed basic office administrative duties including fax machines, multi-line phone systems, word processing tasks, data entry, etc.
Maintained client files
June 2010-July 2014
The Janitors Supply Company Ft Wayne, IN
Customer Service Representative
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction
Assisted Sales Staff at Janitors Supply Company with existing customer orders, issues, and tailoring product options to individual needs