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Technical Support Engineer

Location:
Hyderabad, Telangana, India
Salary:
5
Posted:
March 27, 2018

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Resume:

A.Surya Prakash

E-mail: ac4x0j@r.postjobfree.com

Mob: +91-995*******

CAREER OBJECTIVES:

To be associated with a progressive organization that gives me scope to update knowledge and skills a part of team that dynamically works towards organizational and personal growth.

EXPERIENCE:

(1)As Mathematics Resource Associate in Viswam Edutech Solutions Pvt.Ltd., from May 2016.

Conducting Training about Math lab clusters to Teachers.

Developing content of the books.

Conducting Training sessions for Vedic Mathematics to Teachers .

Research and Development of contents and topics for Math lab and Vedic Mathematics.

Responsible for Induction and Training of Teachers.

Preparing and validating schedules for Trainings.

Planning and Undertaking Project Management to ensure on time deliveries in order to meet deadlines.

Implementing strategies and supporting Teachers.

Supporting team and completing tasks as per schedule.

Visiting client place and improving performance.

(2) As I.I.T foundation Mathematics faculty in Hi-Tech Modern High School Hyderabad Jun2010- Apr2015.

Co-ordinate with I.I.T Staff..

Preparing Assignments and results.

Concept Explanation and application.

Conducting orientation classes.

Conducting meetings with I.I.T. staff for curriculum planning.

Implementing new methods for understanding concepts.

Explaining concepts and applications.

Developing skills and techniques of students.

(3)As Technical Manager in DBS communications, Hyderabad from Mar 2009 to Jun 2010.

Managing team of 20 members.

Giving Uninterrupted internet service to Customers.

Solving Technical Problems.

Closing the escalated technical complaints.

Assigning technicians to solve the issues.

Conducting meetings about the technical problems and solutions.

Improving network infrastructure.

Wi-Fi connectivity, LAN connectivity.

Switching and Routing.

Configuring Routers, Modems, Switches.

Supporting printers, laptops, desktops.

MS office Suite, Windows XP, 2003 and 2007, MS Word, Excel, PowerPoint etc.

Supporting Networks L1 and L2.

Monitoring and improving LAN,VLAN Infrastructure.

Providing resolutions technical service delivery.

(4)As Service Provider in Zorac Technologies Ltd., Hyderabad from Sep 2007 to Mar2009.

Installing Zorac software in Schools.

Conducting training for teachers to use the installed software.

Visiting all schools as per schedule.

Monitoring the application of the software.

Giving technical support to schools for the software.

(5)As Technical Support engineer in Sify Ltd., From Oct 2004- Sep 2007.

Giving Technical Support to C.T.O’s network.

As Technical Support Engineer solving all Technical Issues.

Trouble shooting LAN problems.

Network implementation.

Solving technical problems at customer place.

Preparing Network layouts.

Installing and configuring routers.

Planning Network infrastructure.

Providing internet connectivity.

Knowledge in OFC.

(6)As Executive in Golden Computers, Vijayawada from June 2003- 2004sep.

Assembling Computer Systems.

Installing Software Windows XP.

Installing Hardware and drivers.

Formatting systems.

STRENGTHS:

OPTIMIST, GOOD TEAM PLAYER, AND FLEXIBLE FOR CHANGES IN WORK PLACES.

EDUCATIONAL PROFILE:

M,C.A. from Madhurai kamraj university.

B.A. (Mathematics, Economics, Statistics) from Nagarjuna University.

C.I.C. (Certificate in Computing) from IGNOU.

PERSONAL PROFILE:

Father’s name : Late Sri.A.Bhaskara Rao

Date of birth : 22-05-1973

Language known : English, Hindi, Telugu.

Permanent Address:

F.No.403, Rohit residency,

Venkateswara Nagar, malkajgiri,

Hyderabad-47.

Declaration:

I hereby declare that the particulars given above are true to the best of my knowledge and belief.

Place: Hyderabad

Date: (A. Surya Prakash)



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