Customer Service Part Time
Resume:
Tatiana S. Terry
*************@*****.***
Objective: To obtain an exceptional opportunity in Information Technology to improve my skills in this field for enhancement of my career.
Skills: Exceptional verbal and written communication skills, customer service skills, exhibits attention to detail and produces quality results in a timely manner, superior computer skills in Microsoft Word, Excel, and PowerPoint and the ability to multi-task.
Education: Savannah State University, Savannah, GA; BS in Interdisciplinary Studies with a concentration in Computer Science – graduated December 09, 2017
Experience: Primerica – 1 Primerica Parkway Duluth, GA 3099; IT Customer Service Specialist – June 06, 2014 – Present- Supervisor: Tina Vassak
Responsible for providing Tier 1 support, answering communications from customers, and performing intermediate to advanced problem resolution
Handle technical troubleshooting with an enterprise environment including system crashes, slow-downs, and data recoveries
Engage and track Priority 1 issues, with responsibility for the timely documentation, resolution and closure of trouble tickets
Apply working knowledge of PC software and hardware, operating system and network services to provide technical customer support via email, phone, and desk-side assistance
Provide direct support to end-users by supporting “how to” questions, troubleshooting, diagnosing and resolving issues in response to customer reported incidents
Ensure supported systems are compliant with software, operating system and security patches
Part time - Worked 20 hours a week/ 14.00 hourly
Torrid – Savannah, GA; Sales Associate- October 2013-May 2014
Assisted customers with their shopping needs and provided suggestions and answered customers inquiries
Handled cash transactions and daily deposits
Placed items on shelves and created attractive displays
Assisted and resolve technical problems with cash registers and computer systems
Reported sales to management
Part time – Worked 10 hours a week / 7.40 hourly
Westminster Presbyterian Preschool – Snellville, GA; Substitute Teacher -May 2013- August 2013
Planned and implemented dynamic curriculum and fun learning activities incorporating the latest research
Laid the foundation for Kindergarten readiness, while tending to children’s daily needs, personal hygiene and care routines
Fostered a warm, nurturing and fun atmosphere conducive to learning
Part time – Worked 15 hours a week/ 7.25 hourly
Primerica, Duluth, GA; Human Resources Intern - December 2012 – January 2013 – Supervisor: Pat Port
Served as the primary contact for active/inactive employee records
Assisted action officer with tracking employee personnel files and personnel actions
Worked with senior HR professionals in creating communication for the workforce
Internship -worked 40 hours a week/ 10.00 hourly
REFERENCES AVAILABLE UPON REQUEST
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