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Customer Service Part Time

Herndon, VA, 20170
March 23, 2018

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Tatiana S. Terry


Objective: To obtain an exceptional opportunity in Information Technology to improve my skills in this field for enhancement of my career.

Skills: Exceptional verbal and written communication skills, customer service skills, exhibits attention to detail and produces quality results in a timely manner, superior computer skills in Microsoft Word, Excel, and PowerPoint and the ability to multi-task.

Education: Savannah State University, Savannah, GA; BS in Interdisciplinary Studies with a concentration in Computer Science – graduated December 09, 2017

Experience: Primerica – 1 Primerica Parkway Duluth, GA 3099; IT Customer Service Specialist – June 06, 2014 – Present- Supervisor: Tina Vassak

Responsible for providing Tier 1 support, answering communications from customers, and performing intermediate to advanced problem resolution

Handle technical troubleshooting with an enterprise environment including system crashes, slow-downs, and data recoveries

Engage and track Priority 1 issues, with responsibility for the timely documentation, resolution and closure of trouble tickets

Apply working knowledge of PC software and hardware, operating system and network services to provide technical customer support via email, phone, and desk-side assistance

Provide direct support to end-users by supporting “how to” questions, troubleshooting, diagnosing and resolving issues in response to customer reported incidents

Ensure supported systems are compliant with software, operating system and security patches

Part time - Worked 20 hours a week/ 14.00 hourly

Torrid – Savannah, GA; Sales Associate- October 2013-May 2014

Assisted customers with their shopping needs and provided suggestions and answered customers inquiries

Handled cash transactions and daily deposits

Placed items on shelves and created attractive displays

Assisted and resolve technical problems with cash registers and computer systems

Reported sales to management

Part time – Worked 10 hours a week / 7.40 hourly

Westminster Presbyterian Preschool – Snellville, GA; Substitute Teacher -May 2013- August 2013

Planned and implemented dynamic curriculum and fun learning activities incorporating the latest research

Laid the foundation for Kindergarten readiness, while tending to children’s daily needs, personal hygiene and care routines

Fostered a warm, nurturing and fun atmosphere conducive to learning

Part time – Worked 15 hours a week/ 7.25 hourly

Primerica, Duluth, GA; Human Resources Intern - December 2012 – January 2013 – Supervisor: Pat Port

Served as the primary contact for active/inactive employee records

Assisted action officer with tracking employee personnel files and personnel actions

Worked with senior HR professionals in creating communication for the workforce

Internship -worked 40 hours a week/ 10.00 hourly


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