Seeking a position with a company that will allow me to utilize and enhance my skills to provide an opportunity for advancement.
Substantial experience and outstanding skills in customer service.
Accustomed to working in a fast paced environment with the ability to think quickly and successfully handle difficult clients.
Ability to work well with others, in both supervisory or support staff roles.
Excellent interpersonal skills.
Microsoft Office Word programs to include: Word, Excel, Power Point and Access.
Experience with maintaining office budgets.
Ability to work within several office operation systems to include Windows.
PROFESSIONAL WORK EXPERIENCE
Blue Cross and Blue Shield
Inquiry Analyst May 2017 – January 2018
Strive to process claims to our customers and providers through accurate and efficient claims processing.
Extensive research to determine the correct benefits to apply and some telephone development.
Independent decision making to solve problems in a production based environment.
Online Customer Specialists January 2016 – April 2017
Quickly answer our online customer inquires via the phone in a friendly and courteous manner.
Provide first call resolution while following strict procedures that meet compliance guidelines.
Look for every opportunity to introduce products and services to achieve performance goals and help our customers succeed financially.
LabCorp June 2015 – February 2016
Prepare laboratory specimens for designated departments/locations prior to laboratory analysis and testing.
Unpack specimen from branches or ports and routes specimens by type to vary staging areas.
Prepare excess specimens samples for storage and resolves and document problem specimens in a fast paced environment.
Security Finance July 2014 – June 2015
Processing installment loans, collecting and negotiating payment arrangements
Providing assistance in resolution of customer accounts
Minimize delinquent debt by ensuring appropriate lending and collection procedures
Ensure account gain and loan volume for office
Balancing cash drawer and making daily deposits
Allstate October 2012 – July 2014
Customer Service Specialist
Manage a steady volume of calls daily
Guide Allstate customers through the claim process
Assimilate data, evaluate facts and negotiate solutions to complex problems
Collaborate with a variety of specialized industries including legal, medical, construction, and information technology
US Title Loans April 2010 – December 2011
Making collection calls on past due account
Courtesy calls to remind customers of due dates
Evaluating vehicles for title loans
Processing payments, balance cash drawer daily, and making bank deposits and withdrawals as needed
General office work duties
EZ Money November 2009 – April 2010
Making collection calls
Receiving payments on accounts
Courtesy reminder calls
Approving payday loans
References available upon request