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Customer Service

Location:
Markham, IL
Posted:
March 22, 2018

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Resume:

DUJUANA LAWSON

** **** *****

Harvey, Illinois **426

727-***-**** ac4wlu@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Strong problem-solving and logical thinking skills.

Self-starter with the ability to work independently.

Goal oriented and motivated.

Skilled in effective oral and written communication.

Ability to prioritize and adapt to changing environments.

Knowledgeable of Microsoft software products

PROFESSIONAL EXPERIENCE

2016- 2017 New York Life Insurance Company (AARP) Tampa, Florida

LICENSED` AGENT (Outbound Specialty Team)

Provide rate quotes for new and existing policyholders

Reinstate lapse insurance policies and process past due premium payments

Process premium payments and update existing owners contact information

Provide coverage explanations to existing customers regarding their insurance policies

Update beneficiary data as requested

Mail enrollment kits to new prospects who request information on life insurance plans

Review payment history and resolve any concerns or issues with premium payments

Process conversion policies

Prepare loan request and review loan terms

2014- 2015 LaSalle Network Staffing Service GoHealth Chicago, Illinois

BENEFITS ADVISOR/LICENSED AGENT

Successfully completed licensing requirements

Advised consumers on the different options available for health insurance based on their location and state

Field inbound sales inquiries to effectively and efficiently sell health insurance plans

Collected members premium to secure policies

Licensed Insurance broker in over 10 states

2013-2014 Loyola University Medical Center- Oral Health Center Maywood, Illinois

FRONT DESK SERVICE REPRESENTATIVE

Provided clerical support to health-care team members, patients and families

Scheduled patients’ appointment using EPIC software scheduling

Registered patients for oral surgeries and routine general dentistry appointments

Collected patients’ insurance information and referrals, verify patients’ insurance prior to appointment

Answered high volume of calls effectively and professionally

Quickly and effectively solved customer challenges

Collected patient’s portion of payment for services and prepared daily reconciliation reports

Maintained quality control

Prepared patients’ charts and surgical procedures for upcoming appointments

2012-2013 Loyola Center of Fitness Maywood, Illinois

MEMBER SERVICES REPRESENTATIVE

Conducted group tours and registration of new members

Responsible for service desk duties including, answering phones, and distributing guest passes

Scheduled appointments for personal trainers and massage therapists

Managed members account information such as upgrades, downgrades and cancellations

2010-2011 Nordstrom’s Rack Chicago, Illinois

SALES MEMBER

Performed daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning

Initiated service consultations by asking open-ended questions to learn the customer’s preferences and needs

Opened new Nordstrom’s Rewards accounts as a means of building customer relationships

Set and achieved personal sales goals while supporting the goals of the team

2007-2008 WellCare Health Plans, Inc. Chicago, Illinois

BENEFITS CONSULTANT

Marketed government-sponsored health care program to eligible families in Cook County region

Conducted group and individual presentations to elementary schools, daycare, physicians offices and other various locations

Provided on-going customer service assistance to members

Participated in community events, such as, health fairs and back to school fairs to promote health plan

Consistently exceeded monthly enrollment quota of 100 members

2005-2007 Allstate Insurance Company Woodridge, Illinois

INSURANCE AGENT

Held property and casualty insurance licenses in 18 states

Answered 60-100 phone calls per day providing insurance quotes and policy average

Educated customers on the purpose and benefits of insurance

Applied effective cross-selling techniques to improve retention

Surpassed monthly sales targets and performance goals

2004-2005 UnitedHealthcare Chicago, Illinois

COMMUNITY BENEFITS REPRESENTATIVE

Enrolled eligible families into government-sponsored health care program adhering to company and state guidelines

Maintained database of members to provide continuing support

Developed marketing opportunities by networking with businesses in the community

Established and maintained network relations with physicians and their staff to improve communications and resolve problems

EDUCATION Chicago State University Bachelors of Arts Liberal Arts



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