DUJUANA LAWSON
Harvey, Illinois **426
727-***-**** ac4wlu@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Strong problem-solving and logical thinking skills.
Self-starter with the ability to work independently.
Goal oriented and motivated.
Skilled in effective oral and written communication.
Ability to prioritize and adapt to changing environments.
Knowledgeable of Microsoft software products
PROFESSIONAL EXPERIENCE
2016- 2017 New York Life Insurance Company (AARP) Tampa, Florida
LICENSED` AGENT (Outbound Specialty Team)
Provide rate quotes for new and existing policyholders
Reinstate lapse insurance policies and process past due premium payments
Process premium payments and update existing owners contact information
Provide coverage explanations to existing customers regarding their insurance policies
Update beneficiary data as requested
Mail enrollment kits to new prospects who request information on life insurance plans
Review payment history and resolve any concerns or issues with premium payments
Process conversion policies
Prepare loan request and review loan terms
2014- 2015 LaSalle Network Staffing Service GoHealth Chicago, Illinois
BENEFITS ADVISOR/LICENSED AGENT
Successfully completed licensing requirements
Advised consumers on the different options available for health insurance based on their location and state
Field inbound sales inquiries to effectively and efficiently sell health insurance plans
Collected members premium to secure policies
Licensed Insurance broker in over 10 states
2013-2014 Loyola University Medical Center- Oral Health Center Maywood, Illinois
FRONT DESK SERVICE REPRESENTATIVE
Provided clerical support to health-care team members, patients and families
Scheduled patients’ appointment using EPIC software scheduling
Registered patients for oral surgeries and routine general dentistry appointments
Collected patients’ insurance information and referrals, verify patients’ insurance prior to appointment
Answered high volume of calls effectively and professionally
Quickly and effectively solved customer challenges
Collected patient’s portion of payment for services and prepared daily reconciliation reports
Maintained quality control
Prepared patients’ charts and surgical procedures for upcoming appointments
2012-2013 Loyola Center of Fitness Maywood, Illinois
MEMBER SERVICES REPRESENTATIVE
Conducted group tours and registration of new members
Responsible for service desk duties including, answering phones, and distributing guest passes
Scheduled appointments for personal trainers and massage therapists
Managed members account information such as upgrades, downgrades and cancellations
2010-2011 Nordstrom’s Rack Chicago, Illinois
SALES MEMBER
Performed daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning
Initiated service consultations by asking open-ended questions to learn the customer’s preferences and needs
Opened new Nordstrom’s Rewards accounts as a means of building customer relationships
Set and achieved personal sales goals while supporting the goals of the team
2007-2008 WellCare Health Plans, Inc. Chicago, Illinois
BENEFITS CONSULTANT
Marketed government-sponsored health care program to eligible families in Cook County region
Conducted group and individual presentations to elementary schools, daycare, physicians offices and other various locations
Provided on-going customer service assistance to members
Participated in community events, such as, health fairs and back to school fairs to promote health plan
Consistently exceeded monthly enrollment quota of 100 members
2005-2007 Allstate Insurance Company Woodridge, Illinois
INSURANCE AGENT
Held property and casualty insurance licenses in 18 states
Answered 60-100 phone calls per day providing insurance quotes and policy average
Educated customers on the purpose and benefits of insurance
Applied effective cross-selling techniques to improve retention
Surpassed monthly sales targets and performance goals
2004-2005 UnitedHealthcare Chicago, Illinois
COMMUNITY BENEFITS REPRESENTATIVE
Enrolled eligible families into government-sponsored health care program adhering to company and state guidelines
Maintained database of members to provide continuing support
Developed marketing opportunities by networking with businesses in the community
Established and maintained network relations with physicians and their staff to improve communications and resolve problems
EDUCATION Chicago State University Bachelors of Arts Liberal Arts