Resume

Sign in

Customer Service Manager

Location:
Nigeria
Posted:
March 22, 2018

Contact this candidate

Resume:

CURRICULUM VITAE

NAME: IDAH, VICTOR IMAFIDON

TEL: 080*-*******, 080*-*******

E-MAIL:, ac4wl1@r.postjobfree.com

BIO DATA:

DATE OF BIRTH: 30TH JUNE, 1980

STATE OF ORIGIN: EDO STATE

NATIONALITY: NIGERIAN

GENDER: MALE

MARITAL STATUS: MARRIED

PLACE OF BIRTH: IGARRA

CONTACT ADDRESS:

RESIDENTIAL ADDRESS: SHAKA GOLD AND BASE,

BY CANAAN HIGH SCHOOL,

JOS

PLATEAU STATE

CURRENT POSTAL ADDRESS: C/O MRS OTO-OBONG VICTOR IDAH

DEPT.OF HUMAN PHYSIOLOGY,

FACULTY OF MEDICAL SCIENCE

UNIVERSITY OF JOS

JOS, PLATEAU STATE

EDUCATIONAL INSTITUTIONS ATTENDED/ACADEMIC QUALIFICATIONS WITH DATES:

INSTITUTE OF CHATTERED ECONOMISTS OF NIGERIA

(ICEN) 2008

UNIVERSITY OF JOS

JOS PLATEAU STATE

Msc (APPLIED MATHEMATICS) IN VIEW

UNIVERSITY OF BENIN

BENIN CITY, EDO STATE 2002

B.Sc. MATHEMATICS AND ECONOMICS

(SECOND CLASS LOWER DIVISION)

OGEDE SECONDARY SCHOOL

BENIN CITY, EDO STATE 1989

SSCE/WAEC

NIIT (COMPUTER TRAINING COURSE)

2005

IKEJA-LAGOS

CHARTERD INSTITUTE OF BANKERS (MEMBER) 2007

COMPETENCIES

Relating and Networking

Executing Integrated Marketing

Consumer Channel and partner marketing Commercial Acumen

OTHER SKILLS

COMPUTER LITERATE

INTERESTS AND ACTIVITIES

READING, COMPUTER WORK, MARKETING, CUSTOMER SERVICE AND SUPPORT

WORKING EXPERIENCE

PZ CUSSONS NIG PLC

AUG. 2012 – DATE

DETAIL RESPONSIBITIES

1.Marketing the company's product (All Thermocool products and general house hold goods like baby Cusson soaps, imperial soaps and Mamado oil to customers in Jos/bauchi State. I also retain and supply existing dealers of this products, some are cash customers and other are credit dealers.

I monitor the credit dealers to avoid diversion of fund to competitors and also make sure their credit is clears writhing 30days of their purchase.

I also recommend those dealers who have the potential of expanding for showroom or boutique depending on the size of his or her shop.

I process my customer order and supervise the goods delivery to his or her shop.

I also help them to push out their goods fast from their shop by encouraging the management to come out with interesting promos to help the dealers sell out. I collect cheques and bank draft for payment from dealers and also do weekly Reconciliation on their account to make sure of no outstanding.

I also encourage dealers to utilize their credit and meet up with their monthly and quarterly targets so that they can get their rebate respectively.

I do market report, competitor report and also Markey survey weekly and report to the management. I also take accurate stock of my customers goods and do retrieval o

if necessary.

I also attend regional sales meeting monthly to defend my area,present reports and latest development in my market, report profitalibility and also suggest ways of expansion and how to the business grow.

STANDARD ALLIANCE GROUP (LIFE ASSURANCE)

SALES MANAGER

Selling the policies and products of the company

Preparing daily calls and meeting with new clients

Calculating client's premium and making sure claims are paid on time

Updating the clients weekly on his/her investment status

Collecting premium monthly, quarterly and bi-annually from clients

Managing client's premium to avoid defaults on Sum Assured

GRAND CEREALS OIL MILLS LTD (SALES MANAGER)

FEB 2010-JAN 2012

SALES MANAGER

Marketing the goods and products of the company

Preparing daily calls and meeting with new clients

Marketing non-cereals goods and making sure the company makes profit

Updating the clients weekly routine voucher

DIAMOND BANK PLC

MARKETING MANAGER OCT 2009-FEB2010

Daily review of deposit and the branch balance sheet

Preparation of call memo

Review of credit and facilities

Marketing the banks products

Making sure of profitability of the branch

Represent and presenting the branch position at MPR

Selling the banks services to prospective customers

FUNCTIONS

MARKETING MANAGER (RETAIL BANKING) MARCH 2009-MARCH2010

Daily review of deposit and the branch balance sheet

Preparation of call memo

Review of credit and facilities

Marketing the banks products

Making sure of profitability of the branch

Represent and presenting the branch position at MPR

Selling the banks services to prospective customers

OPERATIONS STAFF OCT2005 - OCT2009

DUTIES PERFORMED

(1)

CASH AND TELLER SERVICE SUPERVISOR SEPT 2008 - OCT 2009

(CASH OFFICER)Authorizing transactions above teller limit

Maintaining the UNITY cash position, balancing the vault

Mopping of cash to the HOB branch for CBN

General supervision of the branch cash position

Back up to the Customer Service Manager

(2)

FUNDS TRANSFER SERVICE OFFICER MAR 2007 - SEPT 2008

Paying of Western Union Money Transfer (WUMT)

Balancing and proofing of GL and Reconciliations

General transfer of funds and remittance of monthly dues

Treating E-Payment to salary account customers

ATM reconciliation and treating OFF-US transactions

Supervising other funds transfer service representatives

(3)

CUSTOMER SERVICE OFFICER APRIL 2006 - MAR 2007

Opening of accounts and maintaining them in the system

CK cheque books and requesting for customer cheque books

Attending to customer requests and delivering excellent service

General account maintenance and giving balances

(4)

TELLER SERVICE REPRESENTATIVE FEB 2006 - APRIL 2006

Paying customers as a front paying teller

Cash balancing and cash proofing submitted to the cash officer at close of business

Receiving cash from depositing customers

Listening to customers request and directing them to the appropriate quarters

Processing of Other Bank Cheques (OBCs)

CASH SERVICE OFFICER NOV 2005 - JAN 2006

Receiving and posting bulk cash payments from depositing customers

Treating of late cash transactions (Boxed cash)

Supervising Cash Service Representatives (CSRs/Bulk tellers)

Cash mopping and movement to and from CBN

Inter-bank Cash Exchange

Cash balancing

DIAMOND BANK TRAINING SCHOOL OCT 2005 - NOV 2005

PLATEAU STATE POLYTECHNIC (JOS CAMPUS)

PART-TIME LECTURER (BUSINESS MATHS) JAN 2004 -SEPT2004

AMBROSE ALLI UNIVERSITY (JOS CAMPUS)

PART-TIME LECTURER JAN 2005 - SEPT 2005

RUFUS GIWA POLYTECHNIC (JOS CAMPUS)

PART-TIME LECTURER SEPT 2004 - SEPT 2005

WEMA BANK PLC (JOS BRANCH)

MARKETING OFFICER

(CONTRACT STAFF) MAR 2004 - SEPT 2004

NEW NIGERIA BANK PLC

MARKETING / CUSTOMER SERVICES OCT 2002 - AUG 2003

(NYSC)

EDO TEXTILE MILL CO. LTD

OPERATOR FEB 1991 - SEP 1996

REFEREES

MR FEMI BAMGBOYE

(DIVISIONAL HEAD)

ECO BANK PLC

JOS, PLATEAU STATE

MR. OLADELE BALOGUN

(REGIONAL MANAGER)

DIAMOND BANK PLC

COMMERCIAL AREA

JOS, PLATEAU STATE

DR. MIKE ENEKOLA

(CONSULTANT JUTH)

JOS, PLATEAU STATE



Contact this candidate