Management Sales
Resume:
RACHITA CHUM-GANDHI, BA, CHRP, CHRL
(***)
*******.****@*****.***
www.linkedin.com/in/rachitachum HUMAN
RESOURCES
MANAGER
Delivering
transformational
advice
and
leadership
driving
success
of
business
growth
initiatives
and superior
standards
of
performance
Proactive and business- minded HR partner with over 12 years of progressive experience steering organizations through complex transitions
while
building an empowered
workforce. Proven
expertise in
defining
organizational structure
to
align
HR
functions
with
business
goals
in
partnership
with
internal
stakeholders.
Demonstrated
success in
streamlining
practices
and
processes
to
improve
operational
efficiencies
by
participating
in
the
development
of corporate
restructuring
and
succession
planning. AREAS OF EXPERTISE
• Employee
Relations
&
Talent
Management
• Operational
Analysis
&
Process
Optimization
• Workforce
Metrics,
Design
&
Resource
Planning
• Risk
Assessment,
Strategy
&
Counsel
• Full
Recruitment
Cycle
and
Compensation
• Policy,
Procedure
&
Compliance
Implementation
• Mentorship,
Training,
Learning
&
Development
• Performance
Management
and
Retention
• Change
Management
&
Transition
Processes
• Organizational
Design
&
Business
Partnering/Integration ACCOMPLISHMENTS
§ Lead
restructuring
of
VPI’s
performance
management
approach,
which
resulted
in
obtaining
consistency
across branches and organizational progress. Redesign over 55 job descriptions to include unique standards of performance
for
each
position.
Post
launch
secured
commitment
of
all
levels
of
management
and
employees.
§ Critical
part
of
launch
of
the
first
two
Saks
Fifth
Avenue
stores
into
Canada,
which
coincided
with
Hudson’s
Bay Company
taking
over
it.
Played
key
role
as
an
agent
of
change
within
the
Flagship
store
in
formalizing
all
aspects of
HR
policies
and
programs,
as
per
Canadian
legislation.
§ Successfully
revamped
all
of
Ontario
College
of
Trades’
HR
processes
to
improve
company
operations
and
hiring processes.
Expanded
the
company
from
96
to
160
employees
within
8
months
period
of
accelerated
growth.
§ Generated a Recruitment Dashboard to act as a reporting tool for all recruitment metrics and succession/talent management;
which
is
currently
used
company
wide
by
all
C- Level
stakeholders
and
management
supporting
alignment of
company’s
vision
and
business
strategy.
§ Revised
entire
procurement
process
for
the
CCIM
Program,
during
their
transitionary
period,
involving
mapping new
roles;
reassessing
compensation
packages
and
collaborating
with
management
on
change
requirements. PROFESSIONAL EXPERIENCE
Senior
Human
Resources
Business
Partner
VPI
Working
Solutions
Mississauga,
ON Nov
2016
–
Present
§ Reporting to the COO, leading departmental projects from conception to conclusion to ensure the organization achieves
its
objectives
and
creating
an
employee
development
culture
across
11
branches
spread
across
the
GTA.
§ Recognized
as
“go- to
resource”
for
15
Managers
and
5
Directors
to
coach
and
influence
them
on
matters
related
to talent
development,
employee
engagement,
organizational
development,
data
analysis
and
overall
HR
advisory.
§ Primary contributor to standardise HR initiatives across all branches in coordination with the Branch
Managers including
revamping
the
employee
onboarding
experience
and
employee
recognition
methodologies. RACHITA CHUM-GANDHI (416)877- 4828
*******.****@*****.*** Page
2
of
2
§ Commended
for
exceeding
monthly
reporting
requirements
to
collect
metrics
including
retention,
trend analysis through
headcount/scorecard
data,
forecasts
of
possible
business
impacts
and
recommended
business
decisions.
§ Generate
various
reports
to
analyze
metrics
and
prospects
methods
for
succession
planning,
talent
management, workforce
strategies,
risk
management
and
continuous
operational
improvements.
§ Build
meaningful
relationships
with
all
stakeholders
and
partners.
Provide strategic counsel to
business,
support management
in
employee
relations,
policy
audit
and
interpretation,
legislative
compliance
and
strategic
planning.
§ Act as a liaison between employees and business to implement strategies and provide meaningful guidance. Supporting managers and senior leadership regarding staff training and development, turnover reduction, termination
policies,
resource
planning,
thus
increased
staff
retention
whilst
meeting
ministry
guidelines.
§ Designated
expert
at
data
management
and
integrating
HRIS
processes/systems
with
ADP
Workforce
Now.
§ Responsible for creating and managing Learning Community as training resource for 25+ managers and 150+ employees
to
access
training
and
development
based
on
company
requirements
company
and
positions
§ Consistently
assessing
the
changing
needs,
priorities
and
barriers
of
the
company
to
put
forth
recommendations and
plans
of
action
to
accomplish
the
organization’s
continuous
growth
while
maintaining
a
positive
morale. Human
Resources
Generalist
Saks
Fifth
Avenue
Toronto,
ON Nov
2015
–
Nov
2016
§ Conducted due diligence and workforce realignment during launch of Saks Fifth Avenue into Canada, leading onboarding
of
400+
associates
prior
to
store
opening
within
tight
timelines.
§ Provided guidance to 15 sales/support managers on succession planning, organizational development, performance
management,
workforce
planning,
talent
management,
compensation,
compliance
and
HR
policies.
§ First point of contact for all HR communications in flagship store of over 300 employees including coaching managers
and
senior
level
staff
members
on
policies
and
processes
via
innovative
methods
of
contact.
§ Transformed
HR
infrastructure
including
streamlining
employee
relations’
policies
and
procedures
thus
improving workplace
investigations;
Singlehandedly
updated
and
maintained
HRIS
and
absence
management
system.
§ Redesigned full- cycle recruitment functions resulting in store consistently operating at full capacity maximizing sales
and
resulting
in
reduction
of
onboarding
timeframes
from
3
weeks
to
4
days,
which
in
turn
contributed
to improved
candidate
experience
within
a
highly
competitive
market.
§ Participated in self- development initiatives and organized ad- hoc presentations for all managers and senior leadership
team
to
provide
proactive
solutions,
e.g.
creation
of
formal
Employee
Recognition
Program.
§ Designed
and
lead
bi- weekly
orientation
sessions
for
25+
employees.
§ Liaised
between
the
payroll,
benefits,
credit
card,
absence
management,
IT
as
well
as
asset
protection
departments and all employees, in order to resolve tactical issues with pay, commission, transfers, benefits, pensions, absenteeism,
time
fraud,
scheduling,
associate
ID
generation,
vacation
true- up
and
record
management. Human
Resources
Consultant
Ontario
College
of
Trades
Toronto,
ON
Apr
2013
–
Aug
2015 Resource
Management
Coordinator
Ontario
Ministry
of
Health
–
CCIM
Program
Toronto,
ON
Feb
2010
–
Apr
2013 Recruiter/Human
Resources
Administrator
Arvato
Digital
Services
Kitchener,
ON Sep
2009
–
Dec
2009 Recruitment/Background
Screening
Coordinator
BlackBerry
Kitchener,
ON Aug
2008
–
Jul
2009 Team
Lead/HR
Consultant
First
Advantage
Toronto,
ON Aug
2005
–
Jul
2008 EDUCATION
Certified
Human
Resources
Leader
Designation
Human
Resources
Professional
Association,
Toronto,
ON 2015 Certified
Human
Resources
Professional
Designation
Human
Resources
Professional
Association,
Toronto,
ON 2010 Honours
Bachelor
of
Arts
Degree
in
Employment
Relations
University
of
Toronto,
Toronto,
ON 2005
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