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Customer Service Manager

Chapel Hill, NC
March 22, 2018

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*** ******** ******, *** *-*

Carrboro, NC 27510



Work oriented, self motivated individual who enjoys meeting challenges, Dedicated to any endeavor; accepts new situations with enthusiasm. Tenacious in completing projects and punctual in meeting deadlines. Have used personal computers in my career positions. Have working knowledge of: Microsoft Word and Excel.. Main goal is to excel in the business world.


Feb. 2017- Lowes, Chapel Hill, North Carolina

Feb.2018 Front End Loader. Provide supervision and assistance in performing

customer carryouts. Clear the parking lot of carts and help with the

maintenance of the store’s exterior and surrounding parking lot. Apply

professional knowledge of the store’s product placement, to assist the

customer in achieving a pleasant, efficient shopping experience.

Sept. 2001- Walmart., Durham, North Carolina

May 2016 Sales Associate. Work for major retail department store chain as a Sales

Associate. Wait on customers and help customers find merchandise on

shelves. Assist with customer carryouts. Stock and face merchandise on

shelves and put up customer returns. Unload and stock merchandise from

incoming pallets of freight.

Dec. 2000- Various Temporary Positions.

Sept. 2001 Raleigh, Morrisville, Chapel Hill, North Carolina

Jan. 1994- FGI., Chapel Hill, North Carolina

Dec. 2000 Business Survey Associate. Work for diversified marketing research firm and advertising agency, in research division. Collect data for company’s clients and company’s research team, by conducting telephone interviews, including surveys and public opinion polls.

April 1993- Security Collection Agency, Inc., Raleigh, North Carolina

Nov. 1994 Collector. Work primarily in medical collections. Make collection calls for company’s clients using computerized dialing system. Collect overdue accounts for doctors, hospitals, emergency medical services, banks, and other retail businesses.

April 1991- Advanced Business Systems, Inc., Latham, New York

Feb. 1993 File Clerk. Worked part time in cash register sales and service. Handled customer service. Filing functions included rotating and maintaining customer files as well as opening new files for customers.

Aug. 1989- Wing Master Software, Inc., Albany, New York

April 1991 Office Manager/Bookkeeper. Worked in cash register sales and service. Performed all functions necessary for running a business office, including: maintaining the company books; handling customer service; collections; dispatching service calls; purchasing cash registers, parts and supplies; and sustaining a perpetual inventory system.

Feb. 1989- Konica Business Machines, Inc., Albany, New York

June 1989 Administrative Specialist. Worked in copier sales and service: handled customer service; data entry; shipping and receiving; machine setup; billing; customer calls for meter readings; input of meter readings; inventory control.

June 1985- Select Papers, Inc., Albany, New York .

Feb. 1989 Accounting Clerk. Accounting functions included processing of freight bills; rotating and maintaining customer files and opening new files for customers; updating of credit file control report. In charge of maintaining the photocopier; responsible for the daily operations of the mail-room.

Oct. 1984- L. and F. Wholesalers, Inc., Albany, New York

Feb. 1985 Bookkeeper. Handled all phases of customer billing. Assisted in closing out the books every month. Posted accounts payable and receivable in journals. Maintained a perpetual inventory system.


State University of New York

College of Technology at Utica/Rome, Utica, New York

Bachelor of Professional Studies, May 1984

Major: Business Public Management CUM 2.8

Schenectady County Community College, Schenectady, New York

Associate in Applied Science, June 1982

Major: Business Administration CUM 3.5


Recipient of a Schenectady County Community College Academic Achievement Award, Dean’s List/President’s List.


Project: Successfully prepared a Fortran Payroll Program at Union College. Project required analytical and logical thinking as well as detailed problem solving techniques.

Project: Multiple Regression Analysis on top 30 industrial companies as ranked by Sales, to determine correlation between sales, net income, stockholder’s equity, and earnings per share.


Current References:

Ashley Pellom, Assistant Manager, 5450 New Hope Commons Drive, Durham, NC 919-***-****

Daniel Johnson, Shift Manager, 12500 US 15501 North, Chapel Hill, NC 919-***-****

Clinton Mccartney, Dept. Manager, 5450 New Hope Commons Drive, Durham, NC 919-***-****

Melvin Batres, Support Manager, 5450 New Hope Commons Drive, Durham, NC, 919-***-****

Raymond Atwater, Real Estate Developer, 709 Reserve Estates Drive, Wake Forest, NC 919-***-****

Kenneth A Anderson, Maintenance Associate (Retired) 119 Fidelity Street, Carrboro, NC 919-***-****

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