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Management Customer Service

Location:
Pietermaritzburg, KZN, South Africa
Posted:
March 22, 2018

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Resume:

MBALI PRUDENCE MNTUNGWA

CURRICULUMN VITAE

No ***0 Sinkwazi Road, unit 2, Imbali, Pietermaritzburg, 3219

E mail: ac4wdv@r.postjobfree.com, ac4wdv@r.postjobfree.com, Cell No: 073*******

Date of birth: 30 August 1976

Nationality: South African

Family Status: Single, one child

EDUCATION

2015: BA ENVIRONMENTAL MANAGEMENT (UNISA)

2014: CERTIFICATE IN PROJECT MANAGEMENT (SQDC)

2009: SHE REP CERTIFICATE (NOSA)

2003: BAGRIC (UKZN)

1994: SENIOR CERTIFICATE (JAMES NXUMALO AGRICULTURAL HIGH SCHOOL)

EMPLOYMENT RECORD/PROFESSIONAL HISTORY

Present: Looking for Job

2016 – 2017 March: Serengeti Projects

Position: Skill Development Officer

Duties:

Report of annual training report against the approved workplace skill plan

Reporting of annual training to the relevant SETA

Develop workplace skill plan

Advise employer on the implementation of the workplace skill plan

Implementation of Quality management Systems for skills development

Manage the effective claiming of all grants (Mandatory and Discretional)

Assisting with developing the organisation training and Development plans

2011- 2015: Ethekwini Municipality

Position: Catchment Coordinator

Duties:

Coordinate the development and implementation of Natural resources and water quality management plans and studies

Prepare reports and submission and provide advice in relation to the natural resources management issues

Provide technical advice and support for management of water quality incidence as required by NEMA and NWA

Develop and Implement water quality monitoring programs in consultation with internal and outside stakeholders and water agencies

Participating in coordination of COP17 and Pre COP17 activities in KZN to reduce climate change

Liaising with community leadership (Councillors, Izinduna and Amakhosi/Chiefs) on storm water projects and floods management.

Conducting outreach in Schools and community (Environmental Education/ Storm water Education)

Advising NGO’s and NPO’s on Agricultural Activities e.g. (One home garden, wetlands day, water week, arbour day, wed buster week)

Coordinating stakeholders meeting on different forums e.g. catchment management forum, kloof conservancy and biodiversity forum

Conducting Mini SASSI (River health programmes)

Coordinating Coastal and River clean up

Coordinating Career Guidance in schools for all regions within Ethekwini municipality

Implementation of ISO 14001:2004 Environmental Management Systems (EMS)

Identification of environmental aspects and conducting risk assessment to determine risk prioritization and significance, and to formulate appropriate monitoring and control procedures

Reason for leaving: Staring a business

2007- 2010: Department of Water Affairs

Position: Chief Auxiliary Service Officer

Duties:

Executing Water Quality Data Collection and Processing within Mpumalanga region

Conducting regular compliance monitoring audits and inspections at mines, industries, local authorities and water management institutions

Undertake water resource monitoring and special investigation, compliance audit report

Capturing, interpretation, evaluation of data on Water Management Systems (WMS)

Establish monitoring points

Produce basic Technical reports and trend graphs on certain variables for WULA

Assist Technical personnel in various related water quality management functions

Determine the impact associated with the land use activities

Determine Status of the catchment audit the impact’s data for accuracy

Attending Crocodile Forum meeting and reporting on catchment status

Reason for leaving: Better Prospect

1996- 2006: Pick n’ Pay Supermarket

Position: Trainee Manager

Duties

Store management in interviewing, hiring and training employees

Customer Service, Marketing, Purchasing and Merchandising

Use company reports to analyse sales, gross profit and inventory activity

SKILLS

Driving (Code C1)

Microsoft (Word, excel, internet, PowerPoint)

Ability to work in a team, individually and under pressure

Verbal and written communication skills

Analytical thinker, problem solving and time management.

Environmental Audit/SHE Policy

Procedures/NCR Management

Report writing skills

LANGUAGES

Zulu – Good

English – Good

REFERENCES

Lucky Mnyandu: Safety Manager Serengeti Projects

031 – 502 26121, cell : 078301675 E –mail: ac4wdv@r.postjobfree.com

Geoff Tooley: CSCM Manager Ethekwini Municipality

031- 311 7172, E- mail: ac4wdv@r.postjobfree.com

Stanford Macevele: Director Water Quality Management Department of water affairs (DWA)

013- 9322061, Cell: 078*******, E-mail: ac4wdv@r.postjobfree.com

Mark Barnad: Buyer Pick n’ Pay

031- 2658478



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