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Service Technician

Location:
Ghana
Salary:
3000 QR
Posted:
March 25, 2018

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Resume:

Name: Rashid Halidu

Nationality: Ghanaian DOB: **/01/1987

Mobile: +233-***-***-*** Email: ac4w9i@r.postjobfree.com Objective

Being a result oriented professional auto technician with abilities to perform my duties with high quality. I have creative and problem solving skills, aiming to work in an environment with creative thinking enable company growth and staff development.

I strongly believe in teamwork and achieving my work by fixing my vehicles right at first time (FIRFT)

Professional strength

Comprehensive knowledge of the latestIT system, DMS (Dealer Management Systems) like Kerridge Auto line and SAP DBM and workshop equipment used for testing and diagnosing vehicles in the service center.

I am a quick leaner, team player with abilities to get along and work with people from diversity backgrounds.

Worked as parts counter sales executive, attending to customers during my internship as parts of my automotive training program.

March 2013 – October 2017

Work experience Job Title: Senior Technician

Employer: Abduliah Abdulghani & Bro WLL (Toyota & Lexus Qatar) Responsibilities

Routine vehicle service maintenance and repairs.

Trouble shooting and diagnosing cause of vehicle performance failures.

Conducting short checks and recommend faults and what to be repaired in the vehicle.

Disassembling and assembling of engine and automatic transmission components.

Work with service reception staff to find out what the problem is with the vehicle, ensure a good understanding of customers complaint, where is vehicle performance failure.

Conduct of site service technician activities for fleet customer to ensure continues after sales support.

Ensuring customers satisfaction is achieved through FRFT – i.eFix Right First Time

Carry out maintenance and repairs as per work instruction and produce defined by factory during recall campaign or service measures.

Ensuring that upon completion of job, all relevant documents and technicians’ report of finding are attached to the job for final quality control.

Maintains safety regulations of workshop practices that meet health & safety standards in the service center at all times.

Rectification ABD diagnosing of faults on vehicles in case of workshop comeback

(repeat jobs).

Work as service advisor if there is a shortage of advisors, my duties include, opening, costing of job cards and communicating with customers for authorization and updates on service status.

Jan. 2009 – Nov. 2012

Job Title: Senior Technician

Employer: Alihar Motor (Ghana)

Vehicles service maintenance and general repairs.

Supervising and monitoring trouble shooting and diagnosing cause of vehicles performance failure.

Conducting short checks and recommends faults and what to be repaired in the vehicle.

Disassembling and assembling of engine and automatic transmission components.

Coordinating with service advisors and giving updates work with service reception staff to find out what the problem is with the vehicle, ensure a good understanding of customer compliant, where there is vehicle performance failure.

Ensuring customers satisfaction is achieved through FRFT – i.e fix right first time

Carry out maintenance and repairs as per work instruction and produce defined by factory during recall campaign or service measures. Jan. 2008 – Dec. 2008

Job Title: Trainee Technician – Attachments

Employment: CFAO Motors Limited (Ghana)

Other functions

Provide customers with job estimate for all workshops inquires.

Job costing, draft break down of all repairs and spare parts replaces.

Prepare reports for repairing carried out for correct repair codes, especially for warranty jobs.

Education backgrounds

National Diploma in Automobile Engineering

ARSTechnical Institute Ghana, Completed in 2008.

Certificatein Basic Education

Laterbiokorshie High School, Completed in 2004

Other certificate in automotive mechanic

In House Training By Toyota Motor Corporation (TMC-AAB TOYOTA & LEXUS QATAR).

AABQatar Toyota and Lexus Certificate.

AABQatar Toyota and Lexus Team 21 Certificate.

Alihar Motors Certificate.

Computer skills

Microsoft office

word

excel

Autoline - Workshop Management System (DMS) Kerridge.

WI - Tech computer diagnosing system: For both Mechanical Diagnosing of faulty cars and Vehicles Spec Details.

OBD2 Scanners.

Other training

Workshop safety training.

Seminar on time management &customer’s service by AAB-Toyota &Lexus Qatar.

Warranty claims lob handling process from distributors.

In-house maintenance technician training – arranged by – Toyota training center, Qatar.

Customers servicing program – service advisors and front desk operation. Others skills

Excellent communicator in English.

Excellent knowledge of automotive workshop operation.

Excellent organizer and team player.

Quick leaner.



Contact this candidate