Bader Fayez Bader
KSA, Dammam www.linkedin.com/in/bader-bader-4681523b
5th May. 1980 Riyadh, KSA Jordanian
Senior Operation Engineer
Technically advance and analytical professional with 15 years of experience in network engineering, project management and technical support services. Possess strong expertise and knowledge in CISCO switches and routers, and network configuration. Familiar with network security, VPN technologies, and firewall technologies. Adept at quickly responding to ever changing environments and situations, ability to achieve goals within critical project deadlines, and leverage an eye for detail to ensure the quality and accuracy of projects. Proven expertise in:
CISCO Routing & Switching
Project & Programme Management
Problem Analysis & Resolution
Team Leadership & Training
Technical Documentation & Reporting
Network Vendor Management
Integrated Telecom Co. – Dammam, KSA
Senior Operation Engineer, 2014 to Present
Deliver exceptional engineer service to a wide range of clients regarding network and network security support. Identify and resolve complex problems to improve service efficiency, by communicating with the senior management. Administer highly skill team of field operation in eastern region.
Partnered with upper-tier and stakeholder with strategy and planning by supporting decision making for all issues related to operation, customer queries, and network activities.
Governed a diverse cross-functional subcontractor teams for all operation field needs as well as acknowledged as an integral participant in assessing the team performance.
Project Management & Maintenance, 2011 to 2014
Supervised technical team of subcontractor, installation, and maintenance of the MW in eastern region, delegating work responsibilities, and overseeing staff activities for seamless working operations.
Steered the development programme aimed at training, coaching, and mentoring call center team to solve some Wifi issues via phone call and through face-to-face meetings.
Enhanced senior management decision-making capabilities by methodically designing and arranging reports for maintenance tickets as well as forwarded analysis report to executive for review.
Implemented many Point to Multi Point (Wimax technology) base stations in eastern region.
Network Operation Center, 2009 to 2011
Executed first level of troubleshooting and oversaw customer/network equipment status. Played a vital role in observing all company’s network/VIP customers. Processed status reports and escalated management critical incidents or delay on any approved activity. Tactfully managed technical challenges related with testing all customers links after maintenance, applied by field team and provide confirmation of link status.
Harnessed astute analytical capabilities to monitor and provide 1st level trouble shooting for network through RMS, CTC, CIC, I-monitoring & U-2000- for Access, Core, DSLAM & VSAT.
Rendered networking services to various client in activating circuit.
Customer Installation & Maintenance, 2006 to 2009
Streamlined system operations by applying maintenance for customers equipment. Presided over technician’s team, delegated work activities, and monitored staff activities. Forwarded weekly and monthly status report of all trouble tickets. Swiftly resolved issues on network as interference.
Optimised, operationalised, and administered the installation and maintenance of WiMax.
Delivered complete technical support in implementing building node and customer over fibre.
Tele Sales Representative/ Maintenance Support Engineer, Orbit – Riyadh, KSA, 2004 to 2006
EDUCATION AND CERTIFICATION
Bachelor of Software Engineering
Philadelphia University, Amman, Jordan
Graduation Project: Character Recognition using Neural Network in MATLAB toolbox
Project Management Preparation Cisco Certified Network Associate Implementing Cisco Switched Networks Redline Certified Support Associate Time Management Workshop
Professional with Using MS-DOS, Windows (All Ver)
Perfect Use MS-Office
Installation & Configuration Internet for PC’s and LAN
Perfect Use Internet Explorer & Netscape
Professional with Analog & Digital Communications & Electronics
Familiar with Hardware PC’s Maintenance (RAM, H.D, Modems, etc.)
Arabic & English Fluent
Amman Engineer Association Saudi Engineer Council Project Management Institution (PMI)