Senior operation engineer, team leader

Bader Fayez Bader

********@*****.*** +966-*********

KSA, Dammam www.linkedin.com/in/bader-bader-4681523b

Personal Details:

5th May. 1980 Riyadh, KSA Jordanian

Male Married

Senior Operation Engineer

Technically advance and analytical professional with 15 years of experience in network engineering, project management and technical support services. Possess strong expertise and knowledge in CISCO switches and routers, and network configuration. Familiar with network security, VPN technologies, and firewall technologies. Adept at quickly responding to ever changing environments and situations, ability to achieve goals within critical project deadlines, and leverage an eye for detail to ensure the quality and accuracy of projects. Proven expertise in:

CISCO Routing & Switching

Project & Programme Management

Problem Analysis & Resolution

Team Leadership & Training

Technical Documentation & Reporting

Network Vendor Management

Stakeholder Communication

PROFESSIONAL EXPERIENCE

Integrated Telecom Co. – Dammam, KSA

Senior Operation Engineer, 2014 to Present

Deliver exceptional engineer service to a wide range of clients regarding network and network security support. Identify and resolve complex problems to improve service efficiency, by communicating with the senior management. Administer highly skill team of field operation in eastern region.

Key Contributions:

Partnered with upper-tier and stakeholder with strategy and planning by supporting decision making for all issues related to operation, customer queries, and network activities.

Governed a diverse cross-functional subcontractor teams for all operation field needs as well as acknowledged as an integral participant in assessing the team performance.

Project Management & Maintenance, 2011 to 2014

Supervised technical team of subcontractor, installation, and maintenance of the MW in eastern region, delegating work responsibilities, and overseeing staff activities for seamless working operations.

Key Contributions:

Steered the development programme aimed at training, coaching, and mentoring call center team to solve some Wifi issues via phone call and through face-to-face meetings.

Enhanced senior management decision-making capabilities by methodically designing and arranging reports for maintenance tickets as well as forwarded analysis report to executive for review.

Implemented many Point to Multi Point (Wimax technology) base stations in eastern region.

Network Operation Center, 2009 to 2011

Executed first level of troubleshooting and oversaw customer/network equipment status. Played a vital role in observing all company’s network/VIP customers. Processed status reports and escalated management critical incidents or delay on any approved activity. Tactfully managed technical challenges related with testing all customers links after maintenance, applied by field team and provide confirmation of link status.

Key Contribution:

Harnessed astute analytical capabilities to monitor and provide 1st level trouble shooting for network through RMS, CTC, CIC, I-monitoring & U-2000- for Access, Core, DSLAM & VSAT.

Rendered networking services to various client in activating circuit.

Customer Installation & Maintenance, 2006 to 2009

Streamlined system operations by applying maintenance for customers equipment. Presided over technician’s team, delegated work activities, and monitored staff activities. Forwarded weekly and monthly status report of all trouble tickets. Swiftly resolved issues on network as interference.

Key Contribution:

Optimised, operationalised, and administered the installation and maintenance of WiMax.

Delivered complete technical support in implementing building node and customer over fibre.

CAREER NOTE

Tele Sales Representative/ Maintenance Support Engineer, Orbit – Riyadh, KSA, 2004 to 2006

EDUCATION AND CERTIFICATION

Bachelor of Software Engineering

Philadelphia University, Amman, Jordan

Graduation Project: Character Recognition using Neural Network in MATLAB toolbox

PROFESSIONAL ASSOCIATIONS

Project Management Preparation Cisco Certified Network Associate Implementing Cisco Switched Networks Redline Certified Support Associate Time Management Workshop

TECHNICAL PROFICIENCIES

Software Skills

Professional with Using MS-DOS, Windows (All Ver)

Perfect Use MS-Office

Installation & Configuration Internet for PC’s and LAN

Perfect Use Internet Explorer & Netscape

Hardware Skills

Professional with Analog & Digital Communications & Electronics

Familiar with Hardware PC’s Maintenance (RAM, H.D, Modems, etc.)

Languages

Arabic & English Fluent

PROFESSIONAL MEMBERSHIPS

Amman Engineer Association Saudi Engineer Council Project Management Institution (PMI)

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