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Service Manager

Saddle Brook, NJ, 07663
March 25, 2018

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Professional Summary


Work History


*** ***** ******, ****** *****, NJ 07663 • Cell: 347-***-**** • Hardworking Server who thrives under pressure and goes above and beyond to create unforgettable guest experiences. 12 years experience serving up to 15 dinner guests at an upscale International restaurant. Focused Bartender successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor during peak hours.

Organized and efficient server

Quick problem solver

Thrives in fast-paced environment

Lifts and carries up to 50 lbs

Courteous, professional demeanor

High energy

Committed team player

Bar terminology

Guest relations professional

Liquor and smoking laws familiarity

Training personnel


Forecasting and planning

Safe food handling

Contract negotiations


Excellent judgment

Efficient precision

Promotional understanding

Employee training and development

Event management

Spanish fluency

Hand-eye coordination

Banquet Houseman/ Banquet Bartendar Server, 11/2005 to Current Harvard Club of New York City – New York, NY

Supported Chief Operating Officer with daily operational functions. Consistently provided professional, friendly and engaging service. Served as first responder for all facility and equipment issues. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Set dining tables according to type of event and service standards. Addressed diner complaints with kitchen staff and served replacement menu items promptly. Immediately reported accidents, injuries or unsafe work conditions to manager. Demonstrated genuine hospitality while greeting and establishing rapport with guests. Provided friendly and attentive service.

Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.

Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.

Proactively prepared for large parties and reservations, anticipating planning and staffing needs. Assisted co-workers whenever possible.

Monitored guest for intoxication and immediately reported concerns to management. Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens. Quickly set up and cleared tables and stocked all service stations.

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