December 8, 2016
To Whom It May Concern:
I am seeking a challenging and exciting role, and am submitting my resume for your review.
I am excited to build a rewarding career with your company, and am confident that my professional skills can help to achieve your objectives. I can offer cross-functional experience in Operations Management, Team Building / Training, Sales / Marketing, Program Development, Strategic Analysis / Planning, Needs Assessment, and Client Services, and am well-versed in Budget Control, Financial Management, Trends Tracking, Inventory Management, Supplies Ordering, Vendor Relations, and Project Management, among other areas.
Performance-focused executive specializing in driving operations growth, building dynamic teams, creating strategic initiatives, providing world-class services, and cultivating a strong business image with superior quality eager to offer progressive experience toward maximizing an ethical employer’s bottom-line results.
To complement my background, please note that I attained a B.S. in Business & Human Resources from Colorado Technical University with a GPA of 3.37 and A.S. in Business Management from Burlington County College.
Recently, as former Owner / Administrator / Executive Director of Boarding House of Port Deposit, I expertly led forward-thinking operations for this large-scale facility in compliance with state, federal, and Veterans Administration regulations, including recruiting, training, and managing a top-performing team to create a resident-focused environment. Within this role, I successfully initiated mutually beneficial community relations to promote the facility and provide awareness of the senior housing industry, along with building valuable relationships with older adults to deliver quality service.
As this is just a sampling of my job history, please refer to my enclosed resume for additional experience in progressive administrative support, sales / marketing, and client relations roles for high-profile Broward Health (f/k/a North Broward Hospital District), Bank of America, Wyndham, Sheraton, Holiday Inn, Hilton, Best Western and Clarion Hotels. I also have 7 years experience in finance and 19 years of experience in the hospitality industry. (GM – 5 years, DOS – 8 years, Sales, Accounting and Front Desk Operations – 6 years).
I look forward to hearing from you, as I believe the sum of these aforementioned reasons will prove me to be an incredible asset to your company. Thank you in advance for your careful consideration.
Salary requirements $62,500.00 - $75,500.00 Depending on location
Abingdon, MD 21009 • 954-***-**** • firstname.lastname@example.org
Profile of Qualifications
Operations Management • Team Building / Training • Sales / Marketing • Human Resources • Trends Tracking Process Improvement • Strategic Analysis / Planning • Budget Control • Financial Management •Client Service • Project Management • Program Development • Needs Assessment • Vendor Relations • Inventory Management
Ambitious self-starter who has demonstrated key experience in healthcare, financial, and hospitality fields.
Top performer who makes decisions to reflect positively on business well-being in alignment with vision, value, and goals, and showcases an ability to see the “big picture” within diverse professional industries.
Integral leader who excels at analyzing business needs; identifying lucrative growth opportunities; defining, capturing, and retaining clientele; and attaining companywide leveraging in competitive markets.
Out-of-the-box thinker who showcases up-to-date knowledge of multiple industry trends, and can seamlessly interface among executive-level management, operational peers, clients, and the community.
Meals on wheels of Central Baltimore, Maryland 2015
Client Liaison (35 hours a week Part-time) $27,000 K
Initiated mutually beneficial community relations to promote the programs, services and provide awareness to senior citizens that would include building valuable relationships with older adults to deliver quality service within the community.
Supervise, train, coordinate, schedule, recruit and mentor 90 – 125 caring volunteers that deliver between 1225 – 1275 meals month to seniors citizens.
Responsible for weekly and monthly reports.
Oversee local delivery of Meals on Wheels for homebound elderly and disabled adults.
Ensure each client receives the correct meals and keeping the meals at the correct temperature for the delivery.
Maintain records, assist volunteers with loading and unloading meal carries.
Make any deliveries for any route that may need to be covered.
Work with each volunteer to ensure the safety of our clients and bring any concerns back, so they can be reported and followed up on and addressed promptly.
Visit clients in their homes to evaluate their ongoing needs.
Boarding House of Port Deposit ALF for Seniors Citizens, Port Deposit, Maryland 2006 - 2015
Executive Director / Administrator $58,500 K +
Utilized broad scope of industry knowledge toward directing forward-thinking operations for this large-scale facility in compliance with state, federal, and Veterans Administration regulations, including recruiting, training, and managing a top-performing team to create a resident-focused environment.
Initiated mutually beneficial community relations to promote the facility and provide awareness of the senior housing industry, including building valuable relationships with older adults to deliver quality service.
Cost-effectively ordered supplies from vendors, along with handling budgeting, P & L and financial management.
Ensure superior care and services to residents (some with Dementia / Alzheimer’s / Hospice Care).
Responsible for all HR files, recruiting, training, retention, employees, benefits, compensation and payroll functions.
Sales and Marketing of facility
Coordinate all emergency management functions for facility and residents.
Resume – Page Two • 954-***-**** • email@example.com
Professional Synopsis (continued)
Broward Health, Ft. Lauderdale, Florida 2000 – 2006
Administrative Assistant to Executive Director (2005-2006) – District Emergency Preparedness Department $43,500.00 +
Administrative Assistant to Three Executive Directors (2000 – 2005) – Nursing Administration
Utilized broad scope of industry knowledge toward directing forward-thinking operations for this large-scale facility in compliance with state, federal, including recruiting, training, and managing a top-performing team to create a resident-focused environment.
Initiated mutually beneficial community relations to promote the facility and provide awareness of the emergency preparedness to district employees, including building valuable relationships with adults to deliver quality service.
Cost-effectively ordered supplies from vendors, along with handling budgeting and financial management.
Support Executive director, Clinical Nurse Specialist, for all district wide training, local, governing agencies, police, fire rescue, EMT’s, and district employees.
Responsible for all HR files, recruiting, training, retention, compensation and payroll functions.
Coordinate all emergency management functions for district office.
Grant coordinator for all purchase of equipment for district office.
Processed all grant invoices and payments from state government agencies grants.
Worked directly with CEO/President and Boards of Directors on programs for district training.
Worked with FEMA during disasters and for funding.
Work and be available during any disaster.
Bank of America, Ft. Lauderdale, Florida 2001 – 2002
Human Resources Bank Officer – Curriculum Developer / Training Delivery $48,500.00
Developed, conceptualized and trained adults learning on the Check Processing Teams nationwide.
Education, Professional Development & Technical Summary
Brightwood College – Certified in Medical Billing and Coding
Towson, Maryland - 2016
Bachelor of Science in Business • Business Administration In Human Resources Management
Colorado Technical University, Colorado Springs, CO
Associate of Science in Business Management
Burlington County College, Pemberton, New Jersey
Emerging Leader Certification • Leadership • Managing Crisis • Train the Trainer
Hazardous Material Hospital Operations / Decontamination • FEMA Certificates (Various) (transcript upon request) Human Resource Management / Development • Management Essentials • Organizational Structure Business Fundamentals • Project Planning • Business in Global Environments • Process Improvements • Microsoft Office (Word, Excel, PowerPoint, Outlook) • GroupWise • Windows XP • Proprietary Systems •Opera Property Management Systems
Volunteer for City of Wilton Manors Boards – Community Affairs Advisory Board (2000 -2006, past chair), Media Relations Board – (2000 – 2006, then merged with CAAB), Historical Society (2000-2004).
Abingdon, MD 21009 • 954-***-**** • firstname.lastname@example.org
Meals on Wheels of Central MD
45 N. Main St.
Bel Air, MD 21014
VP and Corp CNO
1600 S. Andrews Ave.
Ft. Lauderdale, Fl 33301
Retired Dir of HR / Mentor