Customer Service Administrative Assistant

Sandia Raghubir

**** ****** ****** ****** ****, NJ 07307

201-***-**** ******.********@*****.***

LEGAL ADMINISTRATIVE ASSISTANT

Office Management Executive Assistance Corporate Bookkeeping

Highly skilled administrative assistant and human resources professional with proven track record of streamlining office functions and taking on significant challenges. Goal-oriented team player with ability to make difficult decisions in a fast-paced environment. Professional and organized leader willing to take the lead on any project. Excellent communicator with background in coordinating communications between multiple levels of management.

Records Management

Payroll Processing

Performance Evaluation

Data Processing and Entry

Administrative Duties

Calendar and Scheduling

Interoffice Communications

Microsoft Office Proficiency

Onboarding and Recruiting

HR Compliance

Expense Reports

Customer Service

Education & Credentials

Bachelor of Arts, Justice Studies and Legal Studies, College of St. Elizabeth, Morristown, NJ

Master of Science in Law, Champlain College, Burlington, VT

Professional Experience

NEW YORK STATE SOCIETY OF CERTIFIED PUBLIC ACCOUNTANTS, New York, NY May 2013 – Present

Peer Review Administrator

Manage Peer Review of accounting firms in the State of New York.

Initial assessment of enrollment forms, scheduling forms, PRI forms, Report and Workpaper, revisions, etc.

Perform the day-to-day operations and keep track of reviews.

Ensure timely submission of report to Peer Review Committee members for review. Contact firms and reviewers when necessary.

Provide quality customer service to firms from the start of their peer review to completion.

Adhere to the AICPA procedures, protocols, and regulations.

Responsible for facilitating reviews for presentation to RAB members including preparation of peer review submit, distribution of documents through Share file.

Coordinate and/or attends department and Committee meetings; assist in preparation of Agenda and materials.

Utilize the AICPA date-keeping program PRIMA; assist firms and reviewers with troubleshooting.

Prioritizes and manage workload to assure completion of peer reviews within allotted time according to the AICPA standards.

Use suitable safeguard and utilize discretion to prevent inappropriate use or disclosure of confidential case review information.

Legal Administrative Assistant

Collaborate with paralegal to complete in-house contracts; ensure contracts receive approval from all necessary departments. Streamlined contract system by developing and implementing spreadsheet system in Google Drive.

Optimized recordkeeping system by converting from manual to computer-based system; created a user-friendly and systematic information management system and reducing data-retrieval time.

Follow up with vendors for outstanding contracts; closed over 500 outstanding contracts in the span of a year.

Assist employees in resolving issues and answer questions from employees.

Manage recruiting process for critical positions and recommend candidates for in-house interviews; coordinate personnel changes with accounting department and update accounting system.

Process payroll services, including timesheets, benefits, deductions, garnishment, FMLA, and weekly report.

Assist human resources audits, update organizational chart, and manage wide variety of special projects.

Maintain personnel records and I9 forms; process required documentation to ensure accurate records.

Code and prepare human resources invoices for health insurance and benefits for accounting department.

Schedule interviews, request background checks, conduct reference evaluations, and file candidates’ documents.

Assist with ensuring human resources compliance with corporate and government laws, codes of conduct, regulations, and guidelines; maintain and update legal and human resources files.

Conduct internet research pertaining to the technical services division and other projects as assigned by the General Counsel; maintain and coordinate electronic and physical mail regarding projects.

Coordinate and communicate with the Board of Directors, FAE Board of Trustees, Committee Chairmen, New York State Bar, AICPA, bankers, educators, and other state societies regarding board meetings, conferences, committees, and special speakers.

Process department heads’ monthly expense reports by analyzing supporting documents and budget code index.

Performed initial departmental review of organization contracts with hotels, caterers and other vendors, and coordinated with counsel and staff while filling in for the paralegal for two months.

Provide vendors and facility with contracts, coordinate retrieving signatures, and file in system executed.

Manage Career Opportunities in Accounting Program for high school students.

KENNETH COLE PRODUCTIONS (via Office Team), Secaucus, NJ Nov 2011 – Apr 2013

Human Resources Administrative Assistant

Process, verify, and maintain documentation relating to new sales associates hires. During the Black Friday season, assisted with entering over 1,200 temporary employees into the system.

Terminate employees in ADP System and mail termination letters to employees.

Update employee statuses, such as promotions, address changes, and transfers.

Prepare mass mailing, including labels, copies, binders and printing documents.

Record data for new retail employees, including personal information and weekly earnings.

Maintain timely and accurate retail personnel records.

Compile and analyze data for special personnel projects and reports.

Professional Experience (continued)

FRANKLIN CREDIT MANAGEMENT CORPORATION Jersey City, NJ Oct 2006 – Apr 2009

Executive Assistant to the General Counsel

Maintained general corporate housekeeping, including books, minutes, closing documents, and data entry.

Provided key support in developing an electronic depository for document retention powered by LexisNexis and Time Matters.

Reviewed, edited, proofread, and coordinated executions of various contracts and agreements

Managed executive calendar; coordinated weekly project meetings and appointments including conference calls, meeting minutes and webinar.

Operated as the primary contact for external and internal contacts.

Coordinated travel arrangements; booked airfare, transportation, and hotels.

Prepared reports, memorandums, and letters; responded to correspondence.

Maintained office supply inventory and ordered supplies.

Coordinated with other executive assistants and acted as a liaison between the General Counsel and executives

Planned and coordinated materials for board meeting and staff events

Managed state compliance, filing, and maintenance of montage acquisition, servicing, debt collection, and lending licenses in 50 states

Filed and maintained necessary documents for Qualification and Good Standing as a Domestic or Foreign Corporation.

Filed license applications, renewal, fingerprinting forms, annual reports, and disclosure forms. Filed for Certificates of Authority.

Researched and analyzed the applicability and exemption for licensing or qualification requirements.

Managed incoming and outgoing mail for department and maintained weekly reports from the staff.

Facilitated organized record retrieval and access by maintaining filing system in-house.

Performed accounts receivable duties, including obtaining signatures for internal and external invoices and researching charges, discrepancies, and reconciliations.

AMERICAN DIRECT LASER, New York, NY 2001 – 2005

Clerical Assistant

Provided customer service to clients and provided vital information for their business.

Performed day-to-day clerical duties, including preparing reports, mass mailing, and organizing and distributing customer reports.

Performed data entry services for numerous accounts with the Oak Tree Operating System.

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