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Customer Service Administrative Assistant

Fort Lee, NJ, 07024
March 21, 2018

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Carla Almonte

*** **** ********* ****** *** York, NY 10029

646-***-**** •


Manhattan Educational Opportunity Center, New York, NY April 2010

Development Assistant Program

Professional Business Institute New York, NY June 2001

Certified Word Processing


Sales Associate/Cashier, Goodwill Industries, Inc. New York, NY Sept 2009-Present

Handle payments, item exchanges and returns upon Manager’s approval

Count items upon shipment and donations, and make final merchandise selection

Scan store items for price tagging and display

Participate in staff meetings for monthly sales overviews and annual budget presentations

Administrative Assistant, Alianza Dominicana, New York, NY May 2009-July 2009

Informed and guided constituents to access the organization’s resources

Promoted social services by reaching out to low income families

Managed calendar appointments over the phone for three department heads

Attended staff meetings and participated in professional training seminars by writing summary reports

Archived reports, answered phone calls and entered data in excel

Teacher’s Assistant, Children’s Garden School, West New York, NJ July 2008-Sept. 2009

Conferred with staff to develop dynamic learning activities on a weekly basis

Facilitated and attended staff meetings to assure program’s efficiency

Provided academic and moral support to students and parents

Assisted in preparing daily curriculum and assigned tasks to different student groups ages 3 to 7

Organized and prepared rooms for learning lessons, lunch, reading and nap time

Customer Service Representative, Locus Telecom, Fort Lee, New Jersey Sept. 2007- June 2008

Filled out customer satisfaction questionnaires over the phone and analyzed gathered data

Answered multiple calls on a daily basis to assist customers in troubleshooting technical problems

Expedited reports to IT and service provider in regards to issues experienced by customers

Processed payments, and managed administrative deadlines in a timely manner


Volunteer, Computers for Youth, New York, NY Jan. 2011-June 2012

Volunteer, El Museo del Barrio, New York, NY May 2011-July 2011


Technical Skills: Well versed in Microsoft Office Suite, Microsoft Access, and Raiser’s Edge.

Language: Fluent in both verbal and written Spanish.

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