Customer Service Sales

Alan Gordet **********@*****.***

**** ******* **** ***** **** Marietta, GA 30008 678-***-****

Summary Of Qualifications

Highly organized and detail-oriented leader and manager who is adept at making quick decisions in busy environments to maintain productivity. Specialize in setting production objectives, managing staff, and resolving issues via 15+ years of successful management experience. Responsible for leading organizations to improve operations and achieve higher levels of performance via a process-oriented philosophy. Gained operations management experience while spearheading efforts and defining solutions to improve business processes by focusing on continuous improvements. Communicate clearly and effectively with diverse populations in written, verbal, and presentation formats. Proven ability to manage multiple business assignments.

Core Competences:

New Business Process Deployment

Quality Motivation and Management

Supplier Quality Reviews and Audits

Organizational Abilities

Operations Management

Tax Service Management

Problem Solving – Proven ability to troubleshoot and develop both creative and innovative business solutions to business challenges. Successfully manages change for improved performance and greater team efficiency.

Exceptional Interpersonal and Communication Skills – Proficient in promoting confidence and leading management activities while interfacing with a wide range of stakeholders from diverse backgrounds.

Work Ethic and Professionalism – Solid professional standards and an excellent track record of dependability. Maintains a clear focus on achieving bottom-line results and team integrity while ensuring daily operations.

Professional Experience

Liberty Tax Service Marietta, GA

General Manager 2007 – Present

Manage tax preparation work and tax returns of clients for review and to the IRS for submission. Schedule appointments, answer phone inquiries, and call clients when their tax returns are ready for pick up.

Resolve issues by researching the origination of errors, and provide documentation to responsible parties.

Implement policies and procedures as a supervisor to ensure compliance with new federal/state tax codes.

Ensure the highest level of customer service by utilizing efficient and effective operations management.

Consistently demonstrate excellent follow-through with clients and recognized for customer satisfaction.

Train team on interviewing clients to compile pertinent tax information while maintaining confidentiality.

MKTG-ATL Smyrna, GA

Warehouse Operations Manager 2010 – 2018

Efficiently oversaw the shipping and receiving of various products. Recommended efficiency improvements.

Provided organizational leadership by identifying quality issues and efficiently ensured prompt resolution.

Worked directly with inventory control to conduct daily cycle counts, improve inventory accuracy, and locate material in the most efficient pick locations to continuously improve warehouse operations.

Ensured proper maintenance of facility equipment. Was involved in all aspects of warehouse management.

Improved processes/procedures to meet or exceed project goals, reduce costs, and increase profitability.

Reviewed operational trends to insure efficient planning of scheduling and departmental coordination.

Communicated with many different warehouse departments to push rush deliveries through efficiently.

Southeast Specialty Millwork Marietta, GA

Inside Sales Manager 2006 – 2010

Established and maintained long-term relationships to ensure customer satisfaction and repeat business.

Efficiently forecasted monthly goals and quotas. Maintained sales records and customer information database.

Provided organizational leadership by directing/training of new hires, and mentored new sales associates.

Maintained middle to large size premium accounts while generating the day-to-day customer sales orders.

Completed purchase orders and communicated with vendors. Developed and improved growth within team.

Produced new customer base while maintaining existing one. Monitored margins to ensure profitability.

Duties included: prospecting for new business, qualifying opportunities, and providing post-sale support.

Worked with teammates to proactively source, acquire, and expand customer relationships by maximizing sales opportunities and ensuring customer retention by always creating a superior customer experience.

Provided outstanding customer service to maintain relationships for future business and referrals purposes.

Deeply experienced in executing a new sales associates development program, which included: employee skill set review, staff development, and continuing education, as well as staff performance monitoring.

Initiated the ongoing development of the organization’s business strategy. Interpreted business strategy and developed organizational goals and objectives. Recommended new alternatives and adjustments.

Supervised overall daily operations by defining and implementing long- and short-term sales objectives.

Value Village Marietta, GA

Operations Manager 2000 – 2006

Was fully responsible for handling all functions and operations of store location. Optimized the store’s profitability with major improvements operational processes while working within budgetary constraints.

Led in managing/supervising employees to insure proper procedures and policies were strictly enforced.

Effectively guided products from warehouse to sales floor and merchandised display items appropriately.

Supervised sales floor operations, monitored inventory, and consistently achieved aggressive sales goals.

Provided continuous education and coaching to all levels of store staff. Trained personnel in effective selling, inventory control, merchandising techniques, customer service protocols, and product lines.

Utilized more effective security equipment in store to monitor and reduce shrink, monitored incoming and outgoing shipments of merchandise, and audited cash tills from cash registers and bookkeeping.

Used management leadership in creating schedules, providing employee training, monitoring costs, completing payroll, etc. Developed a competent staff to maintain the highest level of customer service.

Coordinated inventory control, receiving, and merchandising while overseeing all store operations.

Organized sales, merchandising, customer service, and management activities for better store operations.

Computer Skills

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Education

Brooklyn College Brooklyn, NY

Bachelor of Science – Accounting 1989

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