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Administrative Assistant Customer Service

Edmond, OK, 73034
March 20, 2018

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Jessica McDonald

***** ****** ***

Guthrie, OK **044

Phone: 405-***-****


Skills: Microsoft Office, Word, Excel, Power Point, Access, Outlook, Publisher, Adobe Reader and Internet. HP3000 and Steel 2000, JustWare Prosecutor

Education: Mustang High School - 2004


Trey Wells State Farm Agency, 11-2015 to Present

Agent Staff/ Producer: Creating new customer information, on Auto’s, Home’s, Boat’s, RV’s and ATV’s. Responsible for daily deposits and closing the Agency’s ledger. Responsible for 3500 customer accounts and primary face to the customers for the Agency. Responsible for inquiries, conflict resolution, financial transactions, Resolve account discrepancies and resolutions for our customer’s. Contacting State Farm’s underwriting department for problems customer(s) are having with their accounts. Maintaining continued education classes for my State Licensing and keeping updated on current regulations. Proficient in time management, Microsoft Office and State Farm’s data management programs. Returning phone calls by the end of the business day to ensure our customers are taken care of and their needs are met.

Oklahoma Termite Specialist, 7-2015- to 11-2015

Office Manager Trainee: Scheduling Appointments for Home Inspections, Pest Control & Wildlife. Entering work orders, billing customers, process payment via QuickBooks and Intuit Credit Card. Processing Payroll, entering employee’s time sheets and checking their hours to the time cards. Sending the payroll to the accounting firm so that everyone may get paid. Paying bills, ordering supplies, going over deposits from the bank and processing the deposits to the correct accounts. Making new files for new clients, mailing out reminders for customer’s annual pest control and annual termite inspections.

Grumpy’s Bail Bonds, 7-2014 to 5-2015

Office Manager: Managing Agent(s) for proper paperwork turned into me for updates, payments, collections and bonds. Working in Bail Bond Tracker to input all new files for new clients that were bonded out. Collecting past due balances owed by previous bonds the Agent(s) wrote, sending collection letters or making phone calls to said defendant and cosigner on the bond. Answered multi-lined phones, passed information over to the Agent(s) via text, e-mail or phone call. Filed Motions and Orders with the court in order to be released off of a bond. Followed up with all clients for upcoming court dates by calling and leaving messages or speaking with them or the cosigner. Taking payments for walk-in clients or by mail, giving/sending out receipts for payments made.

Payne County District Attorney’s Office, 5-2011 to 6-2014

Criminal Case Manager: Manage caseloads for all Criminal Felonies and Criminal Misdemeanor cases that are brought into the office via law enforcement agencies in the Payne County district. Pull files for dockets, updating files after all dockets, issuing Subpoenas for cases that are going to hearings or trial. Screening & preparing new charges from law enforcement to take to the Assistant District Attorney’s and getting those filed with the Court Clerk’s Office. Filing of Applications to Accelerate & Motions to Revoke on cases that have been sentenced. Prepare and file various documents needed for court, burn copies of electronic records on cd’s, answer incoming calls. Contact appropriate persons with the law enforcement agencies regarding paperwork submitted to our office, enter new information into the JustWare software & assist Attorney’s to ensure deadlines are met.

Norandex Building Distribution, 6-2010 to 11-2010

Administrative Assistant: Distribute materials to contractors and lumberyards throughout Oklahoma. Responsible for ordering windows, billing customers, answering phones, taking orders and assisting customers. Data entry, build customer files and contact appropriate personnel to supply customer needs. Scheduled daily deliveries to Home Depots, Lowes and other vendors throughout Oklahoma. Order office supplies from Office Max and Staples. Provide quotes to our salesmen and contractors on the materials that were in stock and obtained pricing. I also dealt with siding and materials that were purchased for buildings and homes.

Raytheon, 9-2007 to 4-2010

Remote Pilot Operator: Assist in the training of new Air Traffic Controllers for the Federal Aviation Administration. Run simulation scenarios which were based on voice recognition by each student. Correct errors that the computer may have transmitted incorrectly. Ability to use the correct phraseology to insure the best training for the students. Set up the scenarios for the student and make sure they had everything they needed for training.

Carter Health Care, 3-2007 to 9-2007

Administrative Assistant: Administrative Assistant to the RN’s and LPN’s for Home Health. Provided daily schedules for the nurses and assisted them in contacting the patients Doctor. Handled billing and audits on a weekly basis and scheduled weekly meetings for the nurses and Doctors. Assisted with going through patient charts, making sure all of the proper scheduling was complete for the patient after the nurse and Doctor read through the chart. Corresponded with the Doctors assistants via e-mail for all involved on the Home Health Care side. Ensure the patients and their families received compassionate customer service.

References Upon Request

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