Customer Service Sales

Mercedes Matthewson

Senior community Researcher/ On The Job Trainer - Costar Group Inc

Stone Mountain, GA 30088

*.*.**********@*****.*** - 404-***-****

It is important to me to be apart of a great company that allows growth, challenges, change, and instills learning; a

place where I can have fun! I will assist the company to my fullest capacity in every area needed. My goal is to effectively execute all tasks in a timely manner. creating different Learning styles to facilitate and influence how I

communicate your business. I am driven by currency, metrics, kPI's, and the culture of a company. WORK EXPERIENCE

Senior community Researcher/ On The Job Trainer

Costar Group Inc - Buckhead, GA - March 2016 to Present Senior Community Researcher

my position consisted of assisting managers with their team on a every day basis. Sending individual metrics, quality, and completes per hour; also holding individuals accountable to maintain a high level of performance.

As a senior it was my responsibility to listen to calls below one hundred percent, using the "Nice System" and give constructive feedback to the caller, (sometimes unjustified calls would be disputed). I also conducted weekly team meetings and reported back to my supervisor on all of my one on one meetings.

On The Job Trainer-

I acquired 1,500 plus hours of training. In charge of creating and teaching company curriculum and working closely with quality control analyst, to ensure and maintain a higher learning curve as well as increasing employee retention rate; all while managing a team on a forty hour shift. Also, creating a great business relationships with temp agency recruiters. End of training week I would create individual updated observation profiles of the new hires, both soft and hard copies and disperse the files. In charge of Coordinating each graduation; consists of being in charge of a set budget, creating a menu, and assembling decorations and having fun!

Working for a fortune five hundred company, making over three hundred calls per day to different leasing managers all over the U.S. that lease housing and apartment buildings (creating a great customer Entering and uploading current data of specific housing/ apartments so potential end users can review, MS word and Excel proficient, great communication skills, Creative problem solver, works well under Customer Service Rep

Community Researcher, Office Team/ Costar Group Inc. relationship.)

Collecting data on housing/apartments and their availability. rent, and or buy.

Demonstrated mastery of customer service call script within specified time frames. Direct Sales Representative

AT&T

Entry level sales

Door to door sales of AT&T U-Verse TV, internet, and phone services. Building relationships with potential clients and closing sales by end of workday. Attending leadership classes.

Book Keeper

I.W.M.O.A

Collecting/counting money.

Recording total net gross income monthly/ disbursements of monies. Depositing money to the bank/ acquiring church account balances. EDUCATION

Certification

Atlanta School of Massage

April 2015

Bachelor of Science in Business Management

Beulah Heights University

SKILLS

CPR (Less than 1 year), CPR CERTIFIED (Less than 1 year) AWARDS

MVP Award

August 2016

Reconised for being the MVP Senior Community Researcher/ Trainer. ADDITIONAL INFORMATION

Skills

pressure.

Strong client relationship, mediation capability, CPR Certified.

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