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Customer Service Assistant

Hollywood, FL
March 22, 2018

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Kenyetta Michelle Lowery

Hollywood FL *****

(Phone/Text/voicemail) 305-***-**** (Email)

Career Summary: I am an innovative candidate with a wealth of work experience, 7 successful years of management experience, including entry-level positions ready for employ.

Educational Background

Bachelor of Science, Mass Communication/Minor English, Edward Waters College, Jacksonville, FL December 2014

The U.S. Small Business Administration (SBA) and Edward Waters College, Entrepreneurship Certificate November 2014


•Strong knowledge in multimedia communications of current audio/video technologies, engagement monitoring/analysis

•Effective interpersonal skills in oral and written communications in customer service, sales and marketing

•Expertise in gathering, analyzing, and researching data independently with keen attention to detail and self-motivation

•Ability to manage people, multiple and changing assignments and meet deadlines with acute attention to details

•Successful in increasing advertising and retail sales at more than 35%; Excellent interpersonal and intrapersonal skills

•Highly proficient in utilizing office equipment, professional audio, video, and computer operating systems

Work History

2015 2017 Regis/Supercuts/ Salon Manager/Hairstylist/Retail Sales/ Smart Styles Family Salon, Miami Gardens, FL

2005 – Present Personal Assistant/ Beauty Consultant / Hairstylist, Hollywood, FL

2013 2014 Assistant Manager, Smart Styles Family Salon, Jacksonville, FL

2012– 2013 Sales Consultant, Sally Beauty Supply LLC, Jacksonville, FL

2007 2010 Benefits Specialist, BlueCross Blue Shield Tennessee, Chattanooga, TN

Professional Experience

Summer 2014 Mellon Initiative Research Intern / Documentarian, New York University

Duties: Pre-production research at the Arthur L Carter Journalism Institute on 21st-century homelessness

Fall 2013 Intern, Assistant to Program Director, 1010XL Jacksonville Sports Radio

Duties: Updating advertising spreadsheet, editing, uploading, and tweeting select daily broadcasts

2009 – 2011 Producer / On-Air Personality, WAWL-FM, Chattanooga State Community College

Duties: Production and On- Air Talent of Adult Contemporary Urban Music for Internet Radio Show

2009 – 2011 Business & Finance Department Chattanooga State Community Outreach

Duties: Recruitment of high school and non-traditional students seeking opportunities in Media

2009 – 2011 Intern, News Production WDCF New Channel 12, Chattanooga, TN

Duties: Lighting, video editing news stories, and camera operator for live broadcast

2010 – 2011 Intern, Production WJTT Power 94.3, Chattanooga, TN

Duties: Promotions and script writing commercials for on-air broadcast

2007 – 2009 Assistant Editor / Writer, The Communicator, Chattanooga State Community College

Duties: Edit writers, and oversee and edit layout of college newspaper

Honors & Awards

Dean’s List 2012-2014 (GPA: 3.7/4.0)

National League of American Pen Women 2nd Prize in the Poetry Contest for college and university women

Assistant Editor 4Star Award Mass Communications Department, from Chattanooga State Community College

Research & Writing

•America’s Minority Middle Class: Stagnant Recession Recover, Leadership Alliance Mellon Initiative, NYU Summer 2014

•Discourse and Counter Narratives of the Jacksonville Homeless Population – a project proposal, Undergraduate

•Research Workshops, Edward Waters College, Spring semester 2014

Conferences & Presentations

•Presenter, Leadership Alliance National Symposium, Stamford, CT July 2014

•Presenter, Undergraduate Research Symposium, Edward Waters College, Jacksonville, FL April 2014

Volunteer Experience

2014 Volunteer, Brentwood Elementary School / Teacher's Aide, Jacksonville, FL

2010 Volunteer, Chattanooga Area Urban League U.S. Census, Chattanooga, TN

2007 – 2011 Volunteer, Troop 633, Girls Scouts of America in Chattanooga, TN

OS/Software Competencies: Window, Apple, Microsoft Office Programs, Adobe Suites Programs

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