Resume

Sign in

Professional

Location:
Houston, TX
Posted:
March 22, 2018

Contact this candidate

Resume:

Daphney Woodward

**** ******* ***** **., *******, TX, 77049

E-mail: ac4v69@r.postjobfree.com

Cell: 281-***-****

Detail-oriented professional with strong technical skills, time management, problem solving skills and the ability to learn concepts quickly.

Education

May 2017- Current

Aug 2008- May

2012

Summers 2009 &

2010

Aug2004-

June2008

Texas Southern University

Double Major in Mass Communications & Dance

Double Minor in Accounting & Business

Will be completed May 2018

Johnson C. Smith University

Double Major in Mass Communications & Dance

Double Minor in Accounting & Business

Lonestar College Cyfair

Finished 2 semesters of basic course work

Alief Taylor High School

Had completed Grade 12 in Alief Taylor High School and graduated with Texas High School Diploma.

Work Experience

Oct 2016-Current

Aug 2016- Jan

2017

Sutherland Global Services

Position: VTF for Healthfirst Claims

Summary Of Responsibility:

● Supported 1 wave in training and nesting.

● Created and facilitated training for 3 waves teaching Claims Adjudication.

● Completed Daily Tracking Journals and other reports required that were returned in a efficiently and timely manner to the CLS Team.

● Maintain a reliable source of communication between the client and the team to resolve all issues and meet expectations.

● EOB’s, CPT & ICD-9 codes, HCFA’s, UB92’s, HCPCS, DRGs and authorization/referral experienced

● Billing, Collections, Managed Care, Medicare, Medicaid claims PFS Group

Position: Accounts Receivable for Outbound

Summary Of Responsibility:

● Communicating with patients to help them resolve their healthcare accounts

● Resolving issues, setting payment expectations, arranging payments and requesting information from patients

● Assist patients and their insurance carriers to resolve open account balances.

● Assess each account and take the appropriate actions Oct 2013-current

Aug 2011-

April2013

Nov 2010-

July2011

necessary to obtain complete adjudication of the patients claim.

● Review an average of 150+claims per day.

Sutherland Global Services (AT&T Digital Life)

Position: Technical Support Manager

Summary Of Responsibility:

● Consistently delivering clear & concise written and verbal communication to the team, counterparts and leadership. This position requires a balance of managing & empowering team members as well as ensuring personal engagement to make certain we are prepared to support each customer inquiry in an efficient, thorough and consistent manner. Oversee installation and repairs while making sure that all escalated issues are handled appropriately.

Iqor (Charlotte, NC)

Position: Customer Service Representative

Summaries of Responsibilities:

● Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

● Resolved product/policy issues and shared benefits of new technology.

ACS,inc.

Position:Customer Service Representative

Summaries of Responsibilities:

● Described product to customers and accurately explained details and care of merchandise. Answered questions regarding store and products, while maintaining knowledge of current sales and promotions. Interacted with customers. Did a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.pitcher References Available upon request



Contact this candidate